Customer Success Specialist

• Learn (and keep up to date with) the Current and OnRent products and other cloud subscription products within the Group as and if required
• Demonstrate the product to prospective customers
• Seek feedback from trials and customers on the product, to pass it on to Product and Development
• Provide excellent support to our customers when needed through online conversations, using our Intercom messenger, or over the phone if needed
• Help new trial users get started and on board with the product, helping them set up their systems correctly
• Monitor the market to help create competitive analysis and suggest improvements in both design and functionality
• Take part in ad-hoc projects as required to help improve the business’ performance and the product

• Technically minded
• solutions expert
• proactive
• passion for product design
• confidence to suggest areas for improvement
• keen to learn and demonstrate products to prospects
• nous and motivation to nurture trialists
• genuine fire to see customers succeed
• capable of understanding uniqueness of modern web-based software
• approaches work with maturity, patience, and professionalism
• may have experience in rental sector (Live events, broadcast, production, construction equipment rental) or understands general B2B commercial business processes
• strong interpersonal skills
• customer empathy
• determination to resolve issues
• excellent communication skills
• desire to work in a fast-paced environment
• willingness to collaborate and provide cover
• demonstrable interest in IT
• eye for product detail and design
• wants to build a successful career in the software industry

Experience in the rental sector in any of the following industries: Live events, broadcast, production, construction equipment rental

• Opportunity to work with two exciting SaaS products
• Variety of development and training with qualifications
• Great working environment
• Quality Training Provided
• Career Development and Opportunity to grow