Customer Success Specialist Jobs

Customer Success Specialist

Q6 Cyber

Location:
United States, Miami

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced Customer Success professional to join our team. If you are excited about being the driver of client success and playing an integral role in product development, we want you on our team! The Customer Success Specialist will be responsible for building and fostering client relationships that drive client success and enhance the client experience, and inform our product development efforts. As such, we are seeking an individual who is a natural “people person” and is excited by the opportunity to regularly engage with external and internal stakeholders. This is a key role within our company. The ideal candidate is energetic, with an entrepreneurial mindset. Join a dynamic team delivering innovative products with an excellent reputation and a marquee client base. Be part of an innovative and passionate culture.

Job Responsibility:

Build and foster client relationships that drive client success, enhance the client experience, and ensure that clients are getting maximum value
Regularly communicate with clients to address questions, needs, etc.
Gather client requirements and feedback for product updates, enhancements and new products
Analyze product utilization data to inform product roadmap
Collaborate with Product Development and Engineering teams
Conduct product demonstrations for prospective and current clients
Develop educational and training material (e.g., written guides, videos)
Lead training webinars

Requirements:

BA/BS or equivalent
2-5 years of experience in customer success roles
Excellent communication, storytelling, and interpersonal skills
Spanish-language fluency
Strong work ethic and ability to multitask

Nice to have:

Knowledge of Google Analytics

What we offer:

Competitive cash compensation, equity, and benefits
Relocation assistance available

Additional Information:

Job Posted:
December 11, 2025

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