Customer Success Specialist Job at Beacon Hill (Horsham)

Bilingual technical customer success specialist

Location

Japan , Tokyo

Salary:

4000000.00 - 5000000.00 JPY / Year

Randstad

Expiration Date

November 30, 2027

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
2+ years of experience in product or project management within the tech industry
Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
Proven ability to learn and understand detailed technical specifications
Strong product and customer-oriented mindset
Excellent communication and interpersonal skills
Proficiency in Japanese (fluent level) and English (business level)

What we offer

Visa Sponsor
Free Meals
食堂

Customer Success Specialist

We’re looking to bring a new Customer Success Specialist on board to work with o...

Location

Australia , Brisbane

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Genuine interest in web technology
Comfortable and confident speaking to prospects and customers over the phone or through online chat
Motivated to help customers on-board
Capable of understanding modern web-based software to explain and train others
Motivation to nurture trialists
Approaches work with maturity, patience, and professionalism
May have experience in Live events, broadcast, production, or construction and plant & tool industries

Job Responsibility

Learn and keep up to date with the Current RMS and OnRent products
Provide excellent support to customers through online conversations or over the phone
Demonstrate the product to prospective customers
Help new trial users get started and on board with the product
Seek feedback from trials and customers to pass on to Product and Development
Take part in ad-hoc projects to help improve business performance and the product

Fulltime

Customer Success Specialist

To help further grow these products, we are seeking a technically minded, soluti...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Technically minded
solutions expert
proactive
passion for product design
confidence to suggest areas for improvement
keen to learn and demonstrate products to prospects
nous and motivation to nurture trialists
genuine fire to see customers succeed
capable of understanding uniqueness of modern web-based software
approaches work with maturity, patience, and professionalism

Job Responsibility

Learn (and keep up to date with) the Current and OnRent products and other cloud subscription products within the Group as and if required
Demonstrate the product to prospective customers
Seek feedback from trials and customers on the product, to pass it on to Product and Development
Provide excellent support to our customers when needed through online conversations, using our Intercom messenger, or over the phone if needed
Help new trial users get started and on board with the product, helping them set up their systems correctly
Monitor the market to help create competitive analysis and suggest improvements in both design and functionality
Take part in ad-hoc projects as required to help improve the business’ performance and the product

What we offer

Opportunity to work with two exciting SaaS products
Variety of development and training with qualifications
Great working environment
Quality Training Provided
Career Development and Opportunity to grow

Fulltime

Customer Success Specialist

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and bo...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Education: BTEC/A-Levels or Equivalent as a minimum
Demonstrable interest in IT with a drive to build a successful career
Knowledge of HTML would be great
The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
Strong interpersonal skills, customer empathy and determination to resolve issues
Analytical, data and process-oriented mind-set who wants to problem solve
Enthusiastic and creative in problem-solving
Flexible and adaptable – both products and their processes will develop over time
Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness
The ability to plan, prioritise and work on several projects at once

Job Responsibility

Ensures all customers are successfully using the product
Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries
Offer tailored training sessions online to both new and existing customers
Develop customer relationships that promote retention and loyalty
Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team
Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job)
Work with internal stakeholders to resolve customer issues
Focus on delivering customer service to many customers
Create help documentation and video content to help the customer base

What we offer

Great working environment
Quality Training Provided
Career Development and Opportunity to grow

Fulltime

Jams Customer Success Specialist

We are seeking a Customer Service Specialist to join our IT department in our MD...

Location

United Kingdom , Manchester

Salary:

Not provided

MDPI

Expiration Date

Until further notice

Requirements

A Bachelor's degree in any discipline
Confident in IT tools and systems
Proficient in Microsoft Office 365
Excellent attention to detail
Flexible and able to manage multiple tasks effectively
Eager to learn and grow
A proactive, can-do attitude with a positive outlook

Job Responsibility

Manage support requests from JAMS users, solving issues as the first line of support and escalating bugs or complex problems to the technical team
Assist JAMS customers with system configuration and respond to inquiries on how to best utilise the JAMS application to achieve their desired outcomes
Create knowledge-based articles, release notes and other product documentation helping out users to better understand JAMS and stay informed about updates and new features
Collaborate with the Engineering team by filing Jira tickets for bugs or simple changes, and support the QA team in testing and validating new functionalities
Respond to inquiries from potential leads regarding the product, pricing, and demo requests
Organize and conduct product demonstrations to showcase JAMS to prospective clients
Maintain lead contact data in the CRM system (HubSpot)
Prepare quarterly invoices for JAMS customers and forward them to the Billing team
Support the onboarding of new users through targeted emails and in-app notifications
Monitor files and issues related to production services provided to JAMS customers

What we offer

Focused in-house training in editing scholarly content according to MDPI’s conventions by experienced editors
Performance-based quarterly bonuses
Clear progression pathways
Flexible Working Times
Twenty-five days of annual leave, in addition to bank holidays, paid leave for medical appointments, and days off for special circumstances such as moving house or getting married
Bupa Health Cash Plan
Access to our benefit platform “Perkbox”, which provides a range of discounts across various retailers such as food, drinks, tech, travel and more
Cyclescheme and Techscheme
Socials
Convenient Transportation Links

Fulltime

Customer Success Specialist

We are looking for an experienced Customer Success professional to join our team...

Location

United States , Miami

Salary:

Not provided

Q6 Cyber

Expiration Date

Until further notice

Requirements

BA/BS or equivalent
2-5 years of experience in customer success roles
Excellent communication, storytelling, and interpersonal skills
Spanish-language fluency
Strong work ethic and ability to multitask

Job Responsibility

Build and foster client relationships that drive client success, enhance the client experience, and ensure that clients are getting maximum value
Regularly communicate with clients to address questions, needs, etc.
Gather client requirements and feedback for product updates, enhancements and new products
Analyze product utilization data to inform product roadmap
Collaborate with Product Development and Engineering teams
Conduct product demonstrations for prospective and current clients
Develop educational and training material (e.g., written guides, videos)
Lead training webinars

What we offer

Competitive cash compensation, equity, and benefits
Relocation assistance available

Customer Success Specialist

The Customer Success Specialist is primarily responsible for aftermarket sales a...

Location

United States , Columbus

Salary:

Not provided

ADB Safegate

Expiration Date

Until further notice

Requirements

High school diploma and 2-5 or more years of customer service experience
Ability to work with a variety of software and database systems to manager orders, pipelines and other company processes
Ability to interpret documented rules, past practices, or instruction on a semi-independent level

Job Responsibility

Supporting aftermarket order tracking, price quoting, and scheduling
Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes
Managing timelines and tasks to ensure schedules are met
Selling products and services
Communicating with customers to provide updates, field questions and respond to other requests
Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints
Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Providing Accounts Receivable follow up on past due accounts including collections calls, tracking / recording collections data and information from customers

What we offer

competitive salary/ benefits
The opportunity to develop your career
A great flexible working culture with company values and behaviours that help shape your development and lead to success for you and the Company
An international environment with opportunities to collaborate with colleagues in different countries around the globe

Customer Success Quality Specialist

With the ambition of providing the best Customer Support in the world, we are lo...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

1-2 years experience in Quality Assurance, Customer Service, or related field
Strong attention to detail and analytical skills
Excellent understanding of customer service principles
Outstanding written and verbal communication skills in English
additional languages are a plus
Ability to provide constructive feedback in a positive manner
Experience with CRM systems and quality management tools is advantageous
Self-motivated with good time management skills
Adaptability to work in a fast-paced environment
Understanding of cryptocurrencies or blockchain environments is mandatory

Job Responsibility

Monitor and evaluate customer interactions across all channels to ensure quality standards are consistently met
Apply review guidelines to assess performance, reliability and quality of service
Compile performance data at both team and individual levels using quality monitoring systems
Identify trends and patterns to help improve customer experience
Provide actionable feedback to team members to enhance their performance
Assist in designing and implementing quality monitoring processes
Support calibration sessions with stakeholders to ensure consistency in evaluation
Help prepare internal quality reports with meaningful insights
Collaborate with other departments to optimize customer experience
Contribute to continuous improvement initiatives based on quality findings

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Success Specialist

Beacon Hill

Location:
United States , Horsham

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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