Customer Success Specialist Job at MONEYME (Manila)

Customer Success Specialist

This position is responsible for providing excellent customer service to interna...

Location

United States , Austin

Salary:

20.00 - 24.00 USD / Hour

Fagron

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
1-2 years of experience in Customer Service preferred
Experience in medical device or pharmaceutical field preferred
Excellent written and verbal communication skills
Detail-oriented
Team Player
Problem-solver
Adapt quickly to new situations and able to work with minimal supervision as well as with a team
PC proficiency with good keyboarding skills and the ability to navigate in ERP applications

Job Responsibility

Serve as a first point of contact and respond to customer inquiries via telephone or email
Process orders in our ERP system
Ensure proper order handling and follow-up with customers
Liaise with Sales and Operations on issues, customer requests, etc.
Receive and process complaints and/or issues and provide feedback to the customers
Verify and update customer data in our ERP system
Additional duties as assigned

What we offer

Free garage parking in our building
Daily coffee delivery
Weekly catered lunches
Refrigerator stocked with cold drinks
Competitive salaries
401(k) plan with generous company matching contribution
Medical, vision and dental
Health savings account (HSA)
Holiday/paid time off

Fulltime

Customer Success Specialist

We are looking for a Customer Success Specialist to support policyholders and in...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of relevant customer service, call center, or customer success experience in a detail-focused setting
Associate degree from an accredited college or technical school preferred
Strong verbal and written communication skills, with the ability to explain information clearly to customers and colleagues
Ability to manage live conversations while entering information accurately and navigating multiple browser-based systems
Proficiency with Microsoft Office and the ability to learn new software applications quickly
Solid math and analytical skills, including comfort working with percentages, ratios, and basic reporting data
Strong judgment and problem-solving skills when following procedures and handling routine service issues
Spanish language ability is strongly preferred

Job Responsibility

Engage with customers by phone and email, using thoughtful questions and attentive listening to resolve concerns thoroughly and professionally
Route inquiries to the appropriate team members when issues require additional support, and coordinate follow-up to help ensure timely resolution
Record customer details, case updates, and service outcomes accurately in company systems while keeping files current and organized
Monitor response timelines and contribute information used for reporting, service tracking, and management review
Identify recurring service challenges and recommend practical improvements that enhance efficiency and customer satisfaction
Build knowledge of company products, services, and procedures to provide more effective support across a range of customer needs
Assist other departments with service-related tasks and participate in special projects or additional assignments as business needs evolve

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Customer Success Specialist

We are in search of a Customer Success Specialist who will serve as the primary ...

Location

Pakistan , Islamabad

Salary:

Not provided

Truck It In

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills in English, with the ability to explain technical information clearly and professionally
Up to 2 years of experience in technical Client service or helpdesk support, with a strong passion for helping clients and solving problems
Proficiency with website and CRM applications, along with a solid working knowledge of Microsoft Office tools
Ability to remain calm under pressure, troubleshoot effectively, and manage multiple client requests simultaneously
Proven ability to track, resolve, and follow up on Clients' issues while maintaining confidentiality and professionalism at all times
Prior experience in software sales and support, banking, medical billing, and insurance industries will be preferred.

Job Responsibility

Handle incoming calls, emails, and chat inquiries from Clients, providing accurate information and timely technical assistance
Basic understanding of our product to troubleshoot Clients' issues
Accurately document, track, and monitor Clients' issues to guarantee prompt resolution and high service quality
Manage and prioritize multiple Clients' requests to deliver a seamless Client experience
Collaborate with cross-functional teams to share client insights, feedback, and updates, ensuring alignment across departments for consistent service delivery.

What we offer

Competitive compensation
Professional development and career advancement opportunities
Dynamic and inclusive work environment fostering collaboration, innovation, and mutual respect
Equal employment opportunities

Fulltime

Customer Success Specialist

We are looking for a Customer Success Specialist to support policyholders and in...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of customer service, call center, or related support experience, with the ability to manage high volumes of customer interaction
Associate degree preferred
equivalent relevant experience in an office or service setting will also be considered
Strong verbal and written communication skills, including the ability to explain information clearly and respond appropriately to customers and colleagues
Comfortable working across multiple browser windows and software platforms while speaking with customers and entering information in real time
Proficiency with Microsoft Office applications and the ability to learn new internal or third-party systems quickly
Solid data entry, file management, and general office technology skills, with strong attention to detail and accuracy
Ability to interpret written instructions, follow established procedures, solve routine problems, and handle standardized service situations effectively
Spanish language skills are strongly preferred, and experience assisting with email correspondence and basic connectivity-related customer issues is a plus

Job Responsibility

Respond to customer inquiries by phone and email, using attentive listening and thoughtful questioning to understand concerns and provide complete, accurate information
Route complex issues to the appropriate teams and coordinate follow-up efforts to help ensure customer problems are resolved efficiently
Record customer details, service activity, and outcomes in company systems with a high level of accuracy while keeping files current and organized
Monitor response timelines and maintain reliable documentation that supports day-to-day service operations and management reporting needs
Partner with internal departments to address service challenges, support complaint resolution, and improve the overall customer experience
Identify recurring service gaps or workflow obstacles and share recommendations that help improve efficiency and service quality
Build working knowledge of insurance-related transactions, internal procedures, and service resources to strengthen support capabilities
Contribute to special projects and provide assistance to other teams when business needs require additional support

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Success Specialist

Robert Half is partnering with a growing local organization to identify a Custom...

Location

United States , Bethlehem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous customer service, customer success, inside sales support, order processing, or administrative experience
Strong communication and relationship-building skills
Excellent attention to detail and organizational abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office applications
Team-oriented mindset with a willingness to support various departments as needed
Strong problem-solving skills and commitment to customer satisfaction

Job Responsibility

Enter customer orders and quotes into the company's processing system
Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce
Communicate order confirmations, shipping timelines, delays, and updates to customers
Coordinate with internal departments to ensure orders are routed and fulfilled properly
Provide customers with product documentation, manuals, cut sheets, and warranty information
Assemble and distribute operation and maintenance manuals as needed
Maintain organized records of open orders, completed orders, quotes, and sales documentation
Answer and direct incoming phone calls professionally and efficiently
Deliver exceptional customer service while building positive client relationships
Assist with administrative projects, data entry, filing, and cross-functional support as needed

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Customer Success Specialist

Our nonprofit client is seeking a proactive and relationship-focused Customer Su...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in customer success, customer service, account coordination, or administrative support
Strong communication and relationship-building skills
Experience working in a fast-paced, client-facing environment
Proficiency in Microsoft Office and ability to learn CRM or case management tools
Strong organizational skills with attention to detail and follow-through
Ability to manage multiple priorities and deadlines effectively
Professional, empathetic, and solution-oriented approach

Job Responsibility

Serve as the primary point of contact for program participants and external stakeholders
Build and maintain strong relationships to ensure positive engagement and satisfaction
Guide individuals through onboarding, program enrollment, or service utilization processes
Monitor customer accounts or case progress to ensure timely follow-up and resolution
Document interactions, updates, and outcomes in CRM or case management systems
Collaborate with internal teams (program staff, operations, and support services) to resolve issues
Identify opportunities to improve customer experience and streamline processes
Conduct follow-ups via phone and email to ensure ongoing engagement and support
Assist with reporting on customer activity, trends, and program participation metrics
Provide feedback to leadership regarding recurring issues or service gaps

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Customer Success Specialist

We are looking for a Customer Success Specialist to join our team in Plano, Texa...

Location

United States , Plano

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting customers in a B2B service or call center environment
Ability to manage customer communication effectively through email and phone while maintaining a high level of professionalism
Working knowledge of order entry, invoicing, and administrative support processes
Strong data entry skills with close attention to accuracy and detail
Comfort navigating multiple browser windows and web-based systems throughout the workday
Ability to prioritize tasks, stay organized, and handle several responsibilities at the same time
Experience in customer success, customer service, or account support roles within a fast-paced business setting

Job Responsibility

Provide timely support to business clients by resolving questions, addressing service needs, and maintaining a high-quality customer experience across phone and email channels
Coordinate order processing from initial request through completion, ensuring records are accurate and customer expectations are clearly communicated
Maintain inventory information and assist with product availability tracking to support smooth fulfillment activities
Support shipping and receiving tasks on an occasional basis, helping manage related documentation and status updates when needed
Prepare and issue customer invoices, manage billing follow-up communications, and respond to questions related to charges or payment status
Create and process credit notes with proper supporting records, ensuring documentation is complete and aligned with internal standards
Perform data entry and general administrative work to keep customer, order, and billing information current and organized
Complete monthly financial reporting activities accurately and within expected deadlines to support business operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Success Specialist

We are looking for Customer Success Specialist to join our team.

Location

Georgia

Salary:

Not provided

Itransition

Expiration Date

Until further notice

Requirements

Customer-focused, proactive, and able to work in a fast-paced environment
Strong English skills (Upper-Intermediate+)
Strong Excellent communication skills across calls, meetings, chat, and email
Ability to follow and explain technical processes
Experience with CRM and collaboration tools (e.g., Salesforce, Slack)
Basic understanding of technical platforms, integrations, and workflows
Experience working in customer success or similar client-facing roles is an advantage
Experience in mobile, gaming, SaaS, or ad-tech industries is an advantage
Working schedule: 5/2 from 09:00 till 18:00 CET

Job Responsibility

Serve as the main point of contact for clients and maintain clear, professional communication
Lead client onboarding and guide users through platform tools, dashboards, and campaign setup
Explain product functionality and recommend next steps
Monitor and follow up on technical issues
Coordinate with internal support and engineering teams to ensure timely issues resolution

What we offer

Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
Competitive compensation that depends on your qualification and skills
Career development system with clear skill qualifications
Flexible working hours aligned to your schedule
Options to work remotely
Corporate medical insurance covering services of private and public medical centers
English courses online
Corporate parties and events for employees and their children
Internal conferences, workshops and meetups for learning and experience sharing
Gym membership compensation

Fulltime

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