Customer Success Specialist, Robert Half

Customer Success Specialist

Robert Half

Location:
United States, Saint Petersburg

Category:
Customer Service

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a contract-to-permanent position offering a Monday through Friday schedule with no nights or weekends required. Candidates should thrive in a collaborative environment and have a passion for helping customers solve problems.

Job Responsibility:

Provide basic troubleshooting assistance to customers and address their concerns effectively
Log service calls and maintain accurate records in the company database
Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues
Enter and manage data within internal systems to support operational efficiency
Collaborate with team members to deliver exceptional customer support
Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks
Address connectivity problems and guide customers through resolution steps
Respond to customer inquiries via email and other communication channels
Take initiative to learn and apply knowledge about the swimming pool industry
Handle other duties as assigned to meet departmental goals

Requirements:

High school diploma or equivalent is required
Exhibit a positive, goal-oriented, and adaptable attitude
Demonstrate strong communication skills and the ability to work well in a team
Proficiency in Microsoft Office applications, such as Outlook, Teams, Word, and Excel
Experience in technology-based customer support is preferred
Familiarity with the swimming pool industry is a plus
Ability to manage email correspondence and multi-browser navigation efficiently
Previous experience in customer success or call center environments is highly valued

Nice to have:

Experience in technology-based customer support
Familiarity with the swimming pool industry

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
Company 401(k) plan

Additional Information:

Job Posted:
September 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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