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Robert Half Logo Robert Half · Customer Service

Customer Success Specialist

United States, Omaha Contract work · Job Posted June 02, 2026
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Job Description

We are looking for a Customer Success Specialist to support policyholders and customers with prompt, attentive service in Omaha, Nebraska. This Long-term Contract position is ideal for someone who thrives in a fast-paced insurance environment, communicates clearly across phone and email, and enjoys helping customers resolve service-related issues. The role focuses on delivering a positive client experience by addressing inquiries, troubleshooting access and connectivity concerns, and guiding customers through solutions with accuracy and care.

Job Responsibility

  • Respond to customer inquiries through inbound calls and email while providing courteous, solution-focused support
  • Assist customers with account-related questions and service needs by gathering details, clarifying concerns, and offering accurate information
  • Troubleshoot connectivity and access issues by identifying root causes and walking customers through practical next steps
  • Navigate multiple browser windows and internal systems efficiently to research cases and document interactions
  • Maintain clear written correspondence that reflects accuracy and a strong customer-first mindset
  • Monitor open issues and follow up as needed to ensure concerns are fully addressed and resolved in a timely manner
  • Collaborate with internal teams when escalations are needed to support customer retention and service quality

Requirements

  • Previous experience in a customer service role supporting high volumes of customer interaction
  • Strong verbal and written communication skills, including careful and accurate email handling
  • Ability to work across multiple browsers and systems without losing attention to detail
  • Experience supporting customer success initiatives or delivering service that strengthens client satisfaction
  • Skill in identifying and resolving connectivity-related problems with patience and accuracy
  • Comfortable managing several tasks at once in a structured, fast-moving environment
  • High level of reliability, dependability, and commitment to quality customer support

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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