Customer Success Specialist

• Handle inbound and outbound communications
• assist with account management
• maintain records
• support growth initiatives for schools and small districts
• respond promptly to administrator emails
• make and receive calls to address questions, resolve issues, and guide next steps
• explain standard pricing, sales policies, and options clearly and professionally
• help administrators with access and usage, troubleshoot account issues, and ensure smooth onboarding
• log every interaction with complete, accurate details
• maintain clean, up‑to‑date contact and account records in CRM and ticketing tools
• triage complex or non‑standard requests, loop in the right teammates, and follow through to resolution
• support targeted outreach to schools with strong usage, coordinate trials, and assist with membership conversion initiatives
• surface insights from conversations, recommend improvements to workflows, and contribute to campaigns that better serve schools

• Excellent communication skills
• detail-oriented
• proactive problem-solving
• ability to juggle multiple projects
• collaborative mindset
• Bachelor’s degree and 2 years of related experience preferred
• must have legal right to work in the United States
• must reside in PST or MST time zones

Annual Bonus