Customer Success Specialist Job at Fagron (Austin)

Customer success specialist

We are looking for a Customer Success Specialist to join an insurance organizati...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of customer service, call center, or related support experience in a fast-paced environment
Associate degree from an accredited college or technical school preferred
Strong verbal and written communication skills with the ability to explain information clearly to customers and internal teams
Ability to manage live conversations while navigating multiple browser windows and completing accurate data entry
Proficiency with Microsoft Office Suite and the ability to learn new software applications quickly
Solid problem-solving skills with the ability to follow written and verbal instructions and handle routine issues involving multiple variables
Comfortable performing basic math such as percentages, ratios, and standard calculations used in reporting or service tasks
Spanish language skills are strongly preferred

Job Responsibility

Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns
Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery
Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation
Support timely communication standards and help prepare information used for management reporting and operational analysis
Identify recurring service challenges and recommend practical improvements that enhance efficiency and the overall customer experience
Expand working knowledge of company processes and service transactions to provide stronger support across a range of customer needs
Assist partner teams when needed and contribute to special assignments or short-term projects directed by leadership
Follow onsite workplace expectations, service procedures, and operational protocols throughout the assignment

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
free online training

Fulltime

Customer Success Specialist

We are looking for a Customer Success Specialist to join a wholesale distributio...

Location

United States , Rohnert Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, logistics support, administrative coordination, or a related role
Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy
Clear and effective communication skills for handling phone calls, email correspondence, and internal coordination
Experience using Microsoft Office and navigating multiple browser-based systems efficiently
Ability to support customer success efforts with a responsive, problem-solving approach
Comfortable troubleshooting basic customer concerns, including connectivity-related issues when needed
Detail-oriented mindset with a dependable and service-focused work style

Job Responsibility

Assemble and prepare sample packages for client and prospect requests, making sure each shipment is complete, accurate, and professionally presented
Coordinate outgoing deliveries by arranging packaging, shipment processing, and tracking activities to support on-time distribution
Maintain detailed records of orders, shipment activity, and customer interactions so information remains current and easy to access
Monitor stock levels for sample kit components and request replenishment materials before supplies run low
Answer inbound customer calls and emails, resolve routine questions, and direct more complex matters to the appropriate team members
Work closely with internal partners to support smooth fulfillment of requests and a consistent customer experience
Review shipping and packaging details carefully to reduce errors and support quality service standards

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Customer Success Specialist

We are looking for a Customer Success Specialist to join a healthcare technology...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, customer success, call center support, or a similar client-facing role
Ability to manage email correspondence and handle multiple browser-based applications efficiently
Familiarity with troubleshooting connectivity issues and resolving common software-related concerns
Working knowledge of basic medical terminology and healthcare office processes
Exposure to EMR or EHR platforms and an understanding of electronic medical record environments
Strong written and verbal communication skills with a focus on clarity, professionalism, and follow-through
Experience supporting SaaS products, healthcare technology solutions, or ticketing platforms such as Salesforce is preferred

Job Responsibility

Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up
Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage
Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software
Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system
Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed
Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed
Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions
Partner with cross-functional teams to speed issue resolution and promote a consistent support experience

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Customer Success Specialist

We are looking for Customer Success Specialist to join our team.

Location

Georgia

Salary:

Not provided

Itransition

Expiration Date

Until further notice

Requirements

Customer-focused, proactive, and able to work in a fast-paced environment
Strong English skills (Upper-Intermediate+)
Strong Excellent communication skills across calls, meetings, chat, and email
Ability to follow and explain technical processes
Experience with CRM and collaboration tools (e.g., Salesforce, Slack)
Basic understanding of technical platforms, integrations, and workflows
Experience working in customer success or similar client-facing roles is an advantage
Experience in mobile, gaming, SaaS, or ad-tech industries is an advantage
Working schedule: 5/2 from 09:00 till 18:00 CET

Job Responsibility

Serve as the main point of contact for clients and maintain clear, professional communication
Lead client onboarding and guide users through platform tools, dashboards, and campaign setup
Explain product functionality and recommend next steps
Monitor and follow up on technical issues
Coordinate with internal support and engineering teams to ensure timely issues resolution

What we offer

Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
Competitive compensation that depends on your qualification and skills
Career development system with clear skill qualifications
Flexible working hours aligned to your schedule
Options to work remotely
Corporate medical insurance covering services of private and public medical centers
English courses online
Corporate parties and events for employees and their children
Internal conferences, workshops and meetups for learning and experience sharing
Gym membership compensation

Fulltime

Customer Success Specialist

As the Customer Success Specialist at Retreat Guru, you provide day-to-day suppo...

Location

Canada , Nelson

Salary:

55000.00 - 65000.00 USD / Year

Retreat Guru

Expiration Date

Until further notice

Requirements

Post-secondary education or equivalent professional experience
2+ years of experience in customer support, onboarding, or account management
Experience working in a SaaS environment
Confident troubleshooting workflows and replicating reported customer issues
Experience using CRM or ticketing platforms such as HubSpot
Comfortable leading customer onboarding calls or training sessions
Basic understanding of HTML/CSS
Clear written and verbal communication, with the ability to explain technical concepts simply
Ability to identify configuration issues, user errors, and potential product defects
Highly organised, proactive, and able to prioritise effectively in a fast-paced SaaS environment

Job Responsibility

Respond to customer support tickets in HubSpot in a timely, professional manner
Maintain under 24-hour first response times on assigned weekday tickets
Troubleshoot booking flows, payments, integrations, and account configurations
Identify and document user errors, configuration gaps, bugs, and platform limitations
Replicate issues in test environments and escalate findings to Product or Engineering when needed
Support advanced customer scenarios involving refunds, credits, financial discrepancies, and complex setups
Conduct onboarding and support calls via Zoom
Guide customers through setup and configuration to encourage long-term success and platform adoption
Deliver clear, supportive communication that drives customer satisfaction
Build positive relationships with assigned customers

Fulltime

Customer Success Specialist

We are looking for a Customer Success Specialist to join our team in Plano, Texa...

Location

United States , Plano

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting customers in a B2B service or call center environment
Ability to manage customer communication effectively through email and phone while maintaining a high level of professionalism
Working knowledge of order entry, invoicing, and administrative support processes
Strong data entry skills with close attention to accuracy and detail
Comfort navigating multiple browser windows and web-based systems throughout the workday
Ability to prioritize tasks, stay organized, and handle several responsibilities at the same time
Experience in customer success, customer service, or account support roles within a fast-paced business setting

Job Responsibility

Provide timely support to business clients by resolving questions, addressing service needs, and maintaining a high-quality customer experience across phone and email channels
Coordinate order processing from initial request through completion, ensuring records are accurate and customer expectations are clearly communicated
Maintain inventory information and assist with product availability tracking to support smooth fulfillment activities
Support shipping and receiving tasks on an occasional basis, helping manage related documentation and status updates when needed
Prepare and issue customer invoices, manage billing follow-up communications, and respond to questions related to charges or payment status
Create and process credit notes with proper supporting records, ensuring documentation is complete and aligned with internal standards
Perform data entry and general administrative work to keep customer, order, and billing information current and organized
Complete monthly financial reporting activities accurately and within expected deadlines to support business operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Success Specialist

Lumerate is a Toronto-based SaaS company that has built game-changing technology...

Location

Canada , Toronto

Salary:

65000.00 - 80000.00 CAD / Year

Lumerate

Expiration Date

Until further notice

Requirements

Graduation from a university or college program. Education with a Life Science focus is preferred
1-2 years of experience in a customer service, support, or other customer-facing role
Familiarity with or experience working within the SaaS industry
Experience helping users troubleshoot technical problems, such as login issues or basic software navigation
Hands-on experience using Salesforce or a comparable CRM system

Job Responsibility

Responding promptly and effectively to customer emails via designated support channels
Managing the timely distribution of renewal reminders to customers
Deploying targeted email campaigns aimed at customer engagement, retention, and expansion
Maintaining accurate and current customer records and interactions within the CRM system
Identifying and escalating complex issues or customer concerns to appropriate internal teams when necessary

What we offer

equity (employee options make up 20% of the value of the company)
three weeks paid vacation + paid statutory holidays
if based in Toronto, dedicated work space at open-concept office in Junction Triangle with in-person interactions 3 days per week
remote or hybrid stipend for home office upgrade
annual all-company retreat
additional paid vacation days with continued learning ($1000 annual stipend for courses and classes)
Employee Giving Program (company provides funds for chosen causes)
basic and extended health and dental benefits
paid and topped-up maternal and parental leave

Fulltime

Customer Success Specialist

A growing insurance organization in West Des Moines is seeking a Customer Succes...

Location

United States , West Des Moines

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of customer service or client support experience
Strong communication skills with a polished, professional approach
High attention to detail and accuracy in data entry
Ability to quickly learn new systems and work independently
Experience in a fast-paced, inbound call environment
Familiarity with CRM or business systems
Insurance, financial services, or benefits experience preferred

Job Responsibility

Provide prompt, professional responses to incoming customer inquiries related to new business services
Guide clients through policy questions, account updates, and service-related needs
Accurately enter and maintain customer data across internal systems
Utilize CRM and internal tools to document interactions and track follow-ups
Review new business submissions, identify discrepancies, and support processing efforts
Communicate effectively with both customers and internal teams via phone and email

What we offer

medical, vision, dental, life and disability insurance
401(k) plan
free online training
access to top jobs and competitive compensation

Fulltime

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