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Customer Success Specialist

fagron.com Logo

Fagron

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Location:
United States , Austin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.00 - 24.00 USD / Hour
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Job Description:

This position is responsible for providing excellent customer service to internal and external customers with the aim of offering correct and efficient customer service and guaranteeing customer satisfaction.

Job Responsibility:

  • Serve as a first point of contact and respond to customer inquiries via telephone or email
  • Process orders in our ERP system
  • Ensure proper order handling and follow-up with customers
  • Liaise with Sales and Operations on issues, customer requests, etc.
  • Receive and process complaints and/or issues and provide feedback to the customers
  • Verify and update customer data in our ERP system
  • Additional duties as assigned

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of experience in Customer Service preferred
  • Experience in medical device or pharmaceutical field preferred
  • Excellent written and verbal communication skills
  • Detail-oriented
  • Team Player
  • Problem-solver
  • Adapt quickly to new situations and able to work with minimal supervision as well as with a team
  • PC proficiency with good keyboarding skills and the ability to navigate in ERP applications
What we offer:
  • Free garage parking in our building
  • Daily coffee delivery
  • Weekly catered lunches
  • Refrigerator stocked with cold drinks
  • Competitive salaries
  • 401(k) plan with generous company matching contribution
  • Medical, vision and dental
  • Health savings account (HSA)
  • Holiday/paid time off

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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