CrawlJobs Logo

Customer Success Specialist

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Carrboro

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a motivated Customer Success Specialist to join our team in Carrboro, North Carolina. In this role, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving connectivity issues, and providing exceptional support. This is a Contract to permanent position, ideal for candidates who excel in fast-paced environments and have a passion for delivering top-notch service.

Job Responsibility:

  • Respond promptly to customer inquiries via phone, email, and other communication channels
  • Assist customers in resolving connectivity problems and troubleshooting technical issues
  • Maintain accurate and detailed records of customer interactions and solutions provided
  • Collaborate with internal teams to ensure customer concerns are addressed effectively
  • Handle multiple browsers and tools simultaneously to provide efficient service
  • Provide clear and detail-oriented email correspondence to address customer needs
  • Identify opportunities to improve customer satisfaction and proactively suggest solutions
  • Stay updated on company policies and product knowledge to deliver accurate information
  • Ensure a positive customer experience by showcasing empathy and problem-solving skills

Requirements:

  • Previous experience in a call center or customer service role is required
  • Strong ability to navigate and use multiple web browsers and software tools
  • Excellent written communication skills for detail-oriented email correspondence
  • Proven track record in customer success and maintaining high satisfaction levels
  • Strong troubleshooting skills for resolving connectivity and technical issues
  • Ability to work efficiently in a fast-paced environment
  • Demonstrated ability to handle multiple tasks and prioritize effectively
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Specialist

Bilingual technical customer success specialist

Location
Location
Japan , Tokyo
Salary
Salary:
4000000.00 - 5000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
November 30, 2027
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 2+ years of experience in product or project management within the tech industry
  • Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
  • Proven ability to learn and understand detailed technical specifications
  • Strong product and customer-oriented mindset
  • Excellent communication and interpersonal skills
  • Proficiency in Japanese (fluent level) and English (business level)
What we offer
What we offer
  • Visa Sponsor
  • Free Meals
  • 食堂
Read More
Arrow Right

Customer Success Specialist

We’re looking to bring a new Customer Success Specialist on board to work with o...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
insphire.com Logo
InspHire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Genuine interest in web technology
  • Comfortable and confident speaking to prospects and customers over the phone or through online chat
  • Motivated to help customers on-board
  • Capable of understanding modern web-based software to explain and train others
  • Motivation to nurture trialists
  • Approaches work with maturity, patience, and professionalism
  • May have experience in Live events, broadcast, production, or construction and plant & tool industries
Job Responsibility
Job Responsibility
  • Learn and keep up to date with the Current RMS and OnRent products
  • Provide excellent support to customers through online conversations or over the phone
  • Demonstrate the product to prospective customers
  • Help new trial users get started and on board with the product
  • Seek feedback from trials and customers to pass on to Product and Development
  • Take part in ad-hoc projects to help improve business performance and the product
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

To help further grow these products, we are seeking a technically minded, soluti...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
Not provided
insphire.com Logo
InspHire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technically minded
  • solutions expert
  • proactive
  • passion for product design
  • confidence to suggest areas for improvement
  • keen to learn and demonstrate products to prospects
  • nous and motivation to nurture trialists
  • genuine fire to see customers succeed
  • capable of understanding uniqueness of modern web-based software
  • approaches work with maturity, patience, and professionalism
Job Responsibility
Job Responsibility
  • Learn (and keep up to date with) the Current and OnRent products and other cloud subscription products within the Group as and if required
  • Demonstrate the product to prospective customers
  • Seek feedback from trials and customers on the product, to pass it on to Product and Development
  • Provide excellent support to our customers when needed through online conversations, using our Intercom messenger, or over the phone if needed
  • Help new trial users get started and on board with the product, helping them set up their systems correctly
  • Monitor the market to help create competitive analysis and suggest improvements in both design and functionality
  • Take part in ad-hoc projects as required to help improve the business’ performance and the product
What we offer
What we offer
  • Opportunity to work with two exciting SaaS products
  • Variety of development and training with qualifications
  • Great working environment
  • Quality Training Provided
  • Career Development and Opportunity to grow
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and bo...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
Not provided
insphire.com Logo
InspHire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Education: BTEC/A-Levels or Equivalent as a minimum
  • Demonstrable interest in IT with a drive to build a successful career
  • Knowledge of HTML would be great
  • The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
  • Strong interpersonal skills, customer empathy and determination to resolve issues
  • Analytical, data and process-oriented mind-set who wants to problem solve
  • Enthusiastic and creative in problem-solving
  • Flexible and adaptable – both products and their processes will develop over time
  • Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness
  • The ability to plan, prioritise and work on several projects at once
Job Responsibility
Job Responsibility
  • Ensures all customers are successfully using the product
  • Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries
  • Offer tailored training sessions online to both new and existing customers
  • Develop customer relationships that promote retention and loyalty
  • Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team
  • Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job)
  • Work with internal stakeholders to resolve customer issues
  • Focus on delivering customer service to many customers
  • Create help documentation and video content to help the customer base
What we offer
What we offer
  • Great working environment
  • Quality Training Provided
  • Career Development and Opportunity to grow
  • Fulltime
Read More
Arrow Right

Jams Customer Success Specialist

We are seeking a Customer Service Specialist to join our IT department in our MD...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
mdpi.com Logo
MDPI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A Bachelor's degree in any discipline
  • Confident in IT tools and systems
  • Proficient in Microsoft Office 365
  • Excellent attention to detail
  • Flexible and able to manage multiple tasks effectively
  • Eager to learn and grow
  • A proactive, can-do attitude with a positive outlook
Job Responsibility
Job Responsibility
  • Manage support requests from JAMS users, solving issues as the first line of support and escalating bugs or complex problems to the technical team
  • Assist JAMS customers with system configuration and respond to inquiries on how to best utilise the JAMS application to achieve their desired outcomes
  • Create knowledge-based articles, release notes and other product documentation helping out users to better understand JAMS and stay informed about updates and new features
  • Collaborate with the Engineering team by filing Jira tickets for bugs or simple changes, and support the QA team in testing and validating new functionalities
  • Respond to inquiries from potential leads regarding the product, pricing, and demo requests
  • Organize and conduct product demonstrations to showcase JAMS to prospective clients
  • Maintain lead contact data in the CRM system (HubSpot)
  • Prepare quarterly invoices for JAMS customers and forward them to the Billing team
  • Support the onboarding of new users through targeted emails and in-app notifications
  • Monitor files and issues related to production services provided to JAMS customers
What we offer
What we offer
  • Focused in-house training in editing scholarly content according to MDPI’s conventions by experienced editors
  • Performance-based quarterly bonuses
  • Clear progression pathways
  • Flexible Working Times
  • Twenty-five days of annual leave, in addition to bank holidays, paid leave for medical appointments, and days off for special circumstances such as moving house or getting married
  • Bupa Health Cash Plan
  • Access to our benefit platform “Perkbox”, which provides a range of discounts across various retailers such as food, drinks, tech, travel and more
  • Cyclescheme and Techscheme
  • Socials
  • Convenient Transportation Links
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

We are looking for an experienced Customer Success professional to join our team...
Location
Location
United States , Miami
Salary
Salary:
Not provided
q6cyber.com Logo
Q6 Cyber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BA/BS or equivalent
  • 2-5 years of experience in customer success roles
  • Excellent communication, storytelling, and interpersonal skills
  • Spanish-language fluency
  • Strong work ethic and ability to multitask
Job Responsibility
Job Responsibility
  • Build and foster client relationships that drive client success, enhance the client experience, and ensure that clients are getting maximum value
  • Regularly communicate with clients to address questions, needs, etc.
  • Gather client requirements and feedback for product updates, enhancements and new products
  • Analyze product utilization data to inform product roadmap
  • Collaborate with Product Development and Engineering teams
  • Conduct product demonstrations for prospective and current clients
  • Develop educational and training material (e.g., written guides, videos)
  • Lead training webinars
What we offer
What we offer
  • Competitive cash compensation, equity, and benefits
  • Relocation assistance available
Read More
Arrow Right

Customer Success Specialist

The Customer Success Specialist is primarily responsible for aftermarket sales a...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
adbsafegate.com Logo
ADB Safegate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma and 2-5 or more years of customer service experience
  • Ability to work with a variety of software and database systems to manager orders, pipelines and other company processes
  • Ability to interpret documented rules, past practices, or instruction on a semi-independent level
Job Responsibility
Job Responsibility
  • Supporting aftermarket order tracking, price quoting, and scheduling
  • Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes
  • Managing timelines and tasks to ensure schedules are met
  • Selling products and services
  • Communicating with customers to provide updates, field questions and respond to other requests
  • Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints
  • Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Providing Accounts Receivable follow up on past due accounts including collections calls, tracking / recording collections data and information from customers
What we offer
What we offer
  • competitive salary/ benefits
  • The opportunity to develop your career
  • A great flexible working culture with company values and behaviours that help shape your development and lead to success for you and the Company
  • An international environment with opportunities to collaborate with colleagues in different countries around the globe
Read More
Arrow Right

Customer Success Quality Specialist

With the ambition of providing the best Customer Support in the world, we are lo...
Location
Location
France , Paris
Salary
Salary:
Not provided
https://www.ledger.com Logo
Ledger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years experience in Quality Assurance, Customer Service, or related field
  • Strong attention to detail and analytical skills
  • Excellent understanding of customer service principles
  • Outstanding written and verbal communication skills in English
  • additional languages are a plus
  • Ability to provide constructive feedback in a positive manner
  • Experience with CRM systems and quality management tools is advantageous
  • Self-motivated with good time management skills
  • Adaptability to work in a fast-paced environment
  • Understanding of cryptocurrencies or blockchain environments is mandatory
Job Responsibility
Job Responsibility
  • Monitor and evaluate customer interactions across all channels to ensure quality standards are consistently met
  • Apply review guidelines to assess performance, reliability and quality of service
  • Compile performance data at both team and individual levels using quality monitoring systems
  • Identify trends and patterns to help improve customer experience
  • Provide actionable feedback to team members to enhance their performance
  • Assist in designing and implementing quality monitoring processes
  • Support calibration sessions with stakeholders to ensure consistency in evaluation
  • Help prepare internal quality reports with meaningful insights
  • Collaborate with other departments to optimize customer experience
  • Contribute to continuous improvement initiatives based on quality findings
What we offer
What we offer
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy