Customer Success Specialist Job at HubX (Izmir)

Customer Success Specialist

HubX

Location:
Turkey , Izmir

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At HubX we build mobile apps, used and loved by millions all around the world. We have a track record of building and growing mobile apps on various verticals that reached over 300 million users across 6 continents and 170+ countries. We are looking for a talented 'Customer Success Specialist' to join our energetic and highly motivated team. As a talented 'Customer Success Specialist' you have plenty of opportunities at your fingertips. So, why should HubX be your next move? We offer you an opportunity to make a huge impact in the lives of millions of users through our products, and even the mobile app industry at large in the next years to come. At HubX, we pride ourselves on fostering an environment of collaboration, creativity, and innovation. Our #XCulture is more than just a workplace ethos; it's a lifestyle. We believe passion drives success. At HubX, Do What You Love isn’t just a motto; it's the foundation of our work.

Job Responsibility:

Manage dispute and refund operations effectively and efficiently
Managing trouble tickets via our internal ticketing system
Craft thoughtful and relevant responses to customer comments in app stores
Respond to customer emails with clarity and professionalism
Conduct in-depth analysis of store reviews to extract actionable insights
Collaborate closely with stakeholders (Product Managers, QA, Marketing, etc.) through regular meetings and shared insights to foster a cooperative environment
Perform daily app tests and report findings in a structured manner
Regularly analyze and report on customer emails and reviews to identify trends and areas for improvement
Contribute to the development and continuous improvement of the customer experience and support journey

Requirements:

Strong troubleshooting, root cause analysis, and problem-solving skills
Experience with tools such as Intercom, JIRA, Stripe, and Excel is a strong plus
A customer-first mindset with the ability to empathize deeply with users' experiences
Excellent verbal communication skills with a friendly, patient, and professional phone manner
Outstanding written communication skills, with the ability to quickly write clear and concise responses
Self-motivated individual who thrives both independently and as part of a team, always seeking to grow and improve
Comfortable working in a fast-paced, rapidly evolving environment with shifting priorities
Strong time management skills and the ability to prioritize effectively
Proactive and self-starting attitude with a proven ability to deliver results with minimal supervision
Solid reporting and data analysis capabilities
Experience working with KPIs and performance metrics
Excellent command of the English language, both written and spoken

Nice to have:

Experience with tools such as Intercom, JIRA, Stripe, and Excel is a strong plus

What we offer:

Huge impact
Ownership, opportunity to take responsibility from day one
A competitive compensation package
A brand new Macbook and welcome kit
Private Medical Insurance & HPV Vaccine & Critical Women’s Health Coverage
Gym Reimbursement
A unique and top-notch office
Unlimited coffee from XPresso
Limitless Snacks & breakfast
Continuous education
Meditopia membership
Cambly access
Team events that create lasting memories
Strong company culture
X Community discounts

Additional Information:

Job Posted:
May 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

HubX - All Job Offers

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