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MONEYME Logo MONEYME · Customer Service

Customer Success Specialist

Philippines, Manila · Job Posted July 14, 2026
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Job Description

MONEYME is a founder-led digital lender and Certified B Corporation™. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency. We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional team.

Job Responsibility

  • Deliver the best customer service experience in all forms of communications, including but not limited to phone, emails, SMS and Live Chat
  • Engage with MONEYMEs customers and partners in a positive and professional manner to resolve a wide range of queries across all our products
  • Building rapport with customers to drive sales and conversions
  • Review and assess customer accounts
  • Process documents and note accounts with actions taken

Requirements

  • Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
  • Highly developed organisational skills and attention to detail
  • Ability to think quickly on the phone in finding solutions for customers
  • Strong financial acumen
  • Ability to work autonomously, own and complete projects as well as multi-tasking

What we offer

  • HMO on Day 1 + 1 free dependent
  • 15 days of vacation leaves and 15 days of sick leave
  • 1 birthday leave
  • Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
  • Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more
  • Complimentary snacks in the office
  • MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace
  • Quarter champion awards & reward trips
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