Customer Success Specialist Jobs

New

Crypto Customer Success Specialist

Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excel...

Location

United States , Austin

Salary:

Not provided

Token Metrics

Expiration Date

Until further notice

Requirements

Familiarity with CRM systems Preferably Intercom
Ability to navigate community management tools Like Telegram, Discord
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Job Responsibility

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Respond to comments and community member queries in a timely manner
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Work with the team to improve the server and community experience, increase engagement and activity
Providing feedback on the efficiency of the customer service process
Managing a team of junior customer service representatives

Fulltime

New

Customer Success Specialist

We are looking for an experienced Customer Success professional to join our team...

Location

United States , Miami

Salary:

Not provided

Q6 Cyber

Expiration Date

Until further notice

Requirements

BA/BS or equivalent
2-5 years of experience in customer success roles
Excellent communication, storytelling, and interpersonal skills
Spanish-language fluency
Strong work ethic and ability to multitask

Job Responsibility

Build and foster client relationships that drive client success, enhance the client experience, and ensure that clients are getting maximum value
Regularly communicate with clients to address questions, needs, etc.
Gather client requirements and feedback for product updates, enhancements and new products
Analyze product utilization data to inform product roadmap
Collaborate with Product Development and Engineering teams
Conduct product demonstrations for prospective and current clients
Develop educational and training material (e.g., written guides, videos)
Lead training webinars

What we offer

Competitive cash compensation, equity, and benefits
Relocation assistance available

New

Jams Customer Success Specialist

We are seeking a Customer Service Specialist to join our IT department in our MD...

Location

United Kingdom , Manchester

Salary:

Not provided

MDPI

Expiration Date

Until further notice

Requirements

A Bachelor's degree in any discipline
Confident in IT tools and systems
Proficient in Microsoft Office 365
Excellent attention to detail
Flexible and able to manage multiple tasks effectively
Eager to learn and grow
A proactive, can-do attitude with a positive outlook

Job Responsibility

Manage support requests from JAMS users, solving issues as the first line of support and escalating bugs or complex problems to the technical team
Assist JAMS customers with system configuration and respond to inquiries on how to best utilise the JAMS application to achieve their desired outcomes
Create knowledge-based articles, release notes and other product documentation helping out users to better understand JAMS and stay informed about updates and new features
Collaborate with the Engineering team by filing Jira tickets for bugs or simple changes, and support the QA team in testing and validating new functionalities
Respond to inquiries from potential leads regarding the product, pricing, and demo requests
Organize and conduct product demonstrations to showcase JAMS to prospective clients
Maintain lead contact data in the CRM system (HubSpot)
Prepare quarterly invoices for JAMS customers and forward them to the Billing team
Support the onboarding of new users through targeted emails and in-app notifications
Monitor files and issues related to production services provided to JAMS customers

What we offer

Focused in-house training in editing scholarly content according to MDPI’s conventions by experienced editors
Performance-based quarterly bonuses
Clear progression pathways
Flexible Working Times
Twenty-five days of annual leave, in addition to bank holidays, paid leave for medical appointments, and days off for special circumstances such as moving house or getting married
Bupa Health Cash Plan
Access to our benefit platform “Perkbox”, which provides a range of discounts across various retailers such as food, drinks, tech, travel and more
Cyclescheme and Techscheme
Socials
Convenient Transportation Links

Fulltime

New

Customer Success Specialist

To help further grow these products, we are seeking a technically minded, soluti...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Technically minded
solutions expert
proactive
passion for product design
confidence to suggest areas for improvement
keen to learn and demonstrate products to prospects
nous and motivation to nurture trialists
genuine fire to see customers succeed
capable of understanding uniqueness of modern web-based software
approaches work with maturity, patience, and professionalism

Job Responsibility

Learn (and keep up to date with) the Current and OnRent products and other cloud subscription products within the Group as and if required
Demonstrate the product to prospective customers
Seek feedback from trials and customers on the product, to pass it on to Product and Development
Provide excellent support to our customers when needed through online conversations, using our Intercom messenger, or over the phone if needed
Help new trial users get started and on board with the product, helping them set up their systems correctly
Monitor the market to help create competitive analysis and suggest improvements in both design and functionality
Take part in ad-hoc projects as required to help improve the business’ performance and the product

What we offer

Opportunity to work with two exciting SaaS products
Variety of development and training with qualifications
Great working environment
Quality Training Provided
Career Development and Opportunity to grow

Fulltime

New

Customer Success Specialist

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and bo...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Education: BTEC/A-Levels or Equivalent as a minimum
Demonstrable interest in IT with a drive to build a successful career
Knowledge of HTML would be great
The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
Strong interpersonal skills, customer empathy and determination to resolve issues
Analytical, data and process-oriented mind-set who wants to problem solve
Enthusiastic and creative in problem-solving
Flexible and adaptable – both products and their processes will develop over time
Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness
The ability to plan, prioritise and work on several projects at once

Job Responsibility

Ensures all customers are successfully using the product
Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries
Offer tailored training sessions online to both new and existing customers
Develop customer relationships that promote retention and loyalty
Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team
Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job)
Work with internal stakeholders to resolve customer issues
Focus on delivering customer service to many customers
Create help documentation and video content to help the customer base

What we offer

Great working environment
Quality Training Provided
Career Development and Opportunity to grow

Fulltime

New

Customer Success Specialist

We’re looking to bring a new Customer Success Specialist on board to work with o...

Location

Australia , Brisbane

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Genuine interest in web technology
Comfortable and confident speaking to prospects and customers over the phone or through online chat
Motivated to help customers on-board
Capable of understanding modern web-based software to explain and train others
Motivation to nurture trialists
Approaches work with maturity, patience, and professionalism
May have experience in Live events, broadcast, production, or construction and plant & tool industries

Job Responsibility

Learn and keep up to date with the Current RMS and OnRent products
Provide excellent support to customers through online conversations or over the phone
Demonstrate the product to prospective customers
Help new trial users get started and on board with the product
Seek feedback from trials and customers to pass on to Product and Development
Take part in ad-hoc projects to help improve business performance and the product

Fulltime

New

Bilingual technical customer success specialist

Location

Japan , Tokyo

Salary:

4000000.00 - 5000000.00 JPY / Year

Randstad

Expiration Date

November 30, 2027

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
2+ years of experience in product or project management within the tech industry
Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
Proven ability to learn and understand detailed technical specifications
Strong product and customer-oriented mindset
Excellent communication and interpersonal skills
Proficiency in Japanese (fluent level) and English (business level)

What we offer

Visa Sponsor
Free Meals
食堂

Technical Customer Success Specialist

We truly care about our Bitwarden users and want them to have the best experienc...

Location

New Zealand

Salary:

Not provided

Bitwarden

Expiration Date

Until further notice

Requirements

Excellent English and grammar
Excellent problem-solving skills
A strong sense of empathy and the ability to advocate for others
A passion for helping Bitwarden users
Experience from a previous technical position (e.g. Systems Administrator, Quality Assurance Technician, Support Technician, Help Desk Technician, etc). Equivalent education or demonstrable skills may be accepted
Ability to work remotely

Job Responsibility

Functioning as a Subject Matter Expert (SME) for Bitwarden and our suite of services
Expanding skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers
Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb customer support
Assisting with billing and account management
Collaborating with Sales, Marketing, Development, and Product associates
Sharing and/or alternating weekend shifts with other Customer Success team members

What we offer

Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.
Learn and grow. Take on new challenges with the support of your team.

Customer Success Specialist

ACCA

Location:
Malaysia, Kuala Lumpur

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 14, 2025

Expiration:
January 06, 2026

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ACCA

Location:Malaysia, Kuala Lumpur

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 14, 2025

Expiration:January 06, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Malaysia, Kuala Lumpur

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 14, 2025

Expiration:
January 06, 2026