Customer Success Specialist Job at Robert Half (Irving)

Customer Success Specialist

Robert Half

Location:
United States , Irving

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Success Specialist to support clients in Irving, Texas. Training will be onsite in Irving, TX or 30 days before moving to remote overnight. Must be located locally. Make an impact by delivering responsive service and practical solutions that strengthen the customer experience. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical and service-related issues, focusing on customer experience, and communicating clearly with a wide range of users, and contributing in a fast-paced environment. The right candidate will combine strong problem-solving ability with professionalism, attention to detail, and a customer-focused approach while supporting organizations connected to the first responder and law enforcement community.

Job Responsibility:

Provide knowledgeable guidance to customers and internal teams by addressing product, service, and technical questions with confidence and clarity
Investigate reported issues, identify root causes, and deliver timely resolutions for both operational and system-related concerns
Handle account verification and re-verification activities accurately while maintaining careful documentation and compliance with established procedures
Partner with teams across customer experience, product, sales, development, and marketing to address issues and improve the overall client journey
Create and update internal documentation, support procedures, and user-friendly reference materials to improve consistency and self-service resources
Monitor customer interactions with empathy and professionalism to promote satisfaction, strengthen trust, and maintain a high standard of service
Escalate complex matters when needed while retaining ownership of follow-through and keeping stakeholders informed until closure
Share recurring customer concerns and product feedback with internal teams to support ongoing enhancements to services, workflows, and tools

Requirements:

At least 2 years of experience in customer support, technical support, customer success, or a related service-focused role
Demonstrated ability to troubleshoot technical issues, including connectivity or system-use problems, and guide users toward effective solutions
Strong verbal and written communication skills with the ability to explain detailed information in a simple, customer-friendly manner
Experience using CRM and support platforms such as Salesforce Service Cloud, Zendesk, ServiceNow, Jira, or similar business systems
Comfortable managing inbound customer inquiries through calls, email, and browser-based applications while balancing multiple priorities
Proficiency with common business tools such as Excel and familiarity with process-mapping or documentation tools like Visio or comparable software
Ability to work effectively in a fast-moving environment, remain composed under pressure, and adapt to shifting business needs

Nice to have:

Familiarity with law enforcement agencies or organizations serving first responders
flexibility to work non-standard hours when needed

What we offer:

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:

On-site work

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