Customer Success Specialist Job at MaintainX (Montreal)

Customer Success Specialist

MaintainX

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Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

MaintainX helps frontline teams work smarter. Our platform digitizes work orders, maintenance schedules, safety inspections, and operating procedures, empowering thousands of companies worldwide to improve efficiency, reduce downtime, and drive operational excellence. We’re looking for a Customer Success Specialist (CSS) to help our customers scale their impact using MaintainX. In this role, you’ll execute scalable programs that engage, educate, and retain thousands of MaintainX users—driving adoption, customer satisfaction, and long-term success.

Job Responsibility:

Manage a large portfolio of customers (2,000+ accounts), ensuring successful adoption and expansion of MaintainX
Use data-driven insights to identify risks, uncover expansion opportunities, and drive retention and growth
Execute scalable success programs—automated campaigns, training series, webinars, and office hours—to guide customers through their journey
Analyze customer usage, health scores, and engagement metrics to refine programs and prioritize outreach
Identify at-risk customers early and deploy proactive strategies to remove roadblocks
Collaborate with Account Management, Product, Marketing, and Support to improve onboarding and engagement experiences
Deliver targeted 1:1 engagement at key lifecycle moments (onboarding, renewal, expansion)

Requirements:

1+ year of experience in Customer Success, Account Management, Business Development, or similar customer-facing roles
Experience in an industrial environment (ex. on a shop floor, working with frontline customers, manufacturing experience, Engineering degree...)
Strong analytical skills with the ability to interpret data and act on insights
Experience executing customer engagement programs (e.g., email campaigns, webinars, or in-app guidance)
Excellent written and verbal communication skills
clear, empathetic, and professional
Comfortable using Customer Success and marketing automation tools (e.g., Gainsight, Outreach)
Highly organized, process-driven, and able to manage multiple priorities simultaneously
Passionate about helping customers succeed in a fast-paced, technology-driven environment

What we offer:

Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrolment program
Take-what-you-need PTO
A Work Culture where: You’ll work alongside global teammates who reflect our values: Smart, Humble, Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated

Additional Information:

Job Posted:
February 18, 2026

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