Customer Success Specialist

• Respond promptly to customer inquiries via phone, email, and other communication channels
• Resolve customer concerns effectively and de-escalate challenging situations with professionalism
• Collaborate with various departments to address customer needs and provide seamless support
• Maintain accurate records of customer interactions and ensure all follow-up actions are completed
• Utilize multiple browser platforms and tools to manage correspondence efficiently
• Provide assistance tailored to mortgage-related inquiries and ensure compliance with company policies
• Identify opportunities to improve customer service processes and contribute to team goals
• Deliver exceptional service while adhering to company standards and guidelines
• Stay updated on industry practices and company offerings to better assist customers
• Participate in team meetings and training sessions to enhance skills and knowledge

• Strong verbal and written communication skills to interact effectively with customers
• Exceptional attention to detail and accuracy in completing tasks
• Proven ability to collaborate with cross-functional teams
• Experience in resolving customer issues and handling escalations
• High school diploma or equivalent educational background
• Familiarity with call center environments and customer service operations
• Proficiency in managing email correspondence and multi-browser tools
• Prior experience in the mortgage industry or related field is highly desirable

Prior experience in the mortgage industry or related field is highly desirable

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan