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Robert Half Logo Robert Half · Customer Service

Customer Success Specialist

United States, San Diego Employment contract · Job Posted June 29, 2026
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Job Description

Our nonprofit client is seeking a proactive and relationship-focused Customer Success Specialist to support program participants, partners, and stakeholders. This role is ideal for someone who enjoys building relationships, problem-solving, and ensuring a high-quality experience for individuals engaging with the organization’s services. The Customer Success Specialist will act as a key liaison between clients and internal teams, helping ensure successful program engagement, timely follow-up, and overall customer satisfaction.

Job Responsibility

  • Serve as the primary point of contact for program participants and external stakeholders
  • Build and maintain strong relationships to ensure positive engagement and satisfaction
  • Guide individuals through onboarding, program enrollment, or service utilization processes
  • Monitor customer accounts or case progress to ensure timely follow-up and resolution
  • Document interactions, updates, and outcomes in CRM or case management systems
  • Collaborate with internal teams (program staff, operations, and support services) to resolve issues
  • Identify opportunities to improve customer experience and streamline processes
  • Conduct follow-ups via phone and email to ensure ongoing engagement and support
  • Assist with reporting on customer activity, trends, and program participation metrics
  • Provide feedback to leadership regarding recurring issues or service gaps

Requirements

  • 1–3 years of experience in customer success, customer service, account coordination, or administrative support
  • Strong communication and relationship-building skills
  • Experience working in a fast-paced, client-facing environment
  • Proficiency in Microsoft Office and ability to learn CRM or case management tools
  • Strong organizational skills with attention to detail and follow-through
  • Ability to manage multiple priorities and deadlines effectively
  • Professional, empathetic, and solution-oriented approach

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
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