Customer Success Specialist Job at ProMobi Technologies (Pune)

Customer Success Specialist

ProMobi Technologies

Location:
India , Pune

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion. You will be a pivotal part of our company’s commitment to delivering exceptional customer experiences. You will engage with clients, understand their needs, and proactively ensure their success in utilizing our products/services. Your role will involve building relationships, providing support, and serving as a liaison between our clients and internal teams.

Job Responsibility:

Customer Relationship Management: Develop and maintain strong relationships with customers, serving as their main point of contact for inquiries, support, and guidance
Revenue Generation: Collaborate closely with clients to understand their business goals and identify opportunities for upselling and cross-selling to generate revenue
Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and providing training on our products/services to facilitate their success
Support and Issue Resolution: Address customer queries, troubleshoot issues, and provide timely solutions or escalate to appropriate teams for resolution
Usage Monitoring and Analysis: Track and analyze customer’s product usage patterns to identify potential challenges or opportunities for optimization, and provide recommendations accordingly
Proactive Communication: Engage with clients regularly to share updates, best practices, and new features that could benefit their operations
Customer Advocacy: Act as a customer advocate within the company, communicating customer needs, feedback, and enhancement requests to relevant departments
Retention: Develop strategies to increase customer retention rates

Requirements:

Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
Minimum 1-2 years of experience in a customer-facing role, preferably in customer success, account management
Open to work in the target driven role
Enthusiastic to work in US shift in work from office mode
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users
Strong problem-solving abilities and a proactive approach to customer issues
Familiarity with CRM software (e.g., Hubspot, Jira) or similar tools
Empathy and a customer-centric mindset, focusing on delivering value and ensuring customer satisfaction

Nice to have:

Experience in the software as a service (SaaS) industry
Knowledge of customer success principles and methodologies
Proficiency in multiple languages for engaging with a diverse customer base

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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