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ProMobi Technologies Logo ProMobi Technologies · Customer Service

Customer Success Specialist

India, Pune · Job Posted February 20, 2026
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Job Description

Support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion. You will be a pivotal part of our company’s commitment to delivering exceptional customer experiences. You will engage with clients, understand their needs, and proactively ensure their success in utilizing our products/services. Your role will involve building relationships, providing support, and serving as a liaison between our clients and internal teams.

Job Responsibility

  • Customer Relationship Management: Develop and maintain strong relationships with customers, serving as their main point of contact for inquiries, support, and guidance
  • Revenue Generation: Collaborate closely with clients to understand their business goals and identify opportunities for upselling and cross-selling to generate revenue
  • Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and providing training on our products/services to facilitate their success
  • Support and Issue Resolution: Address customer queries, troubleshoot issues, and provide timely solutions or escalate to appropriate teams for resolution
  • Usage Monitoring and Analysis: Track and analyze customer’s product usage patterns to identify potential challenges or opportunities for optimization, and provide recommendations accordingly
  • Proactive Communication: Engage with clients regularly to share updates, best practices, and new features that could benefit their operations
  • Customer Advocacy: Act as a customer advocate within the company, communicating customer needs, feedback, and enhancement requests to relevant departments
  • Retention: Develop strategies to increase customer retention rates

Requirements

  • Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
  • Minimum 1-2 years of experience in a customer-facing role, preferably in customer success, account management
  • Open to work in the target driven role
  • Enthusiastic to work in US shift in work from office mode
  • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users
  • Strong problem-solving abilities and a proactive approach to customer issues
  • Familiarity with CRM software (e.g., Hubspot, Jira) or similar tools
  • Empathy and a customer-centric mindset, focusing on delivering value and ensuring customer satisfaction

Nice to have

  • Experience in the software as a service (SaaS) industry
  • Knowledge of customer success principles and methodologies
  • Proficiency in multiple languages for engaging with a diverse customer base
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