Customer Success Specialist

• Identify existing customers using company equipment and assist them in registering on the portal through available tools and reports
• Guide customers through the onboarding process and provide ongoing support to help them navigate the portal effectively
• Generate leads from customer interactions and share them with the sales team for follow-up
• Respond to requests and inquiries from internal teams to ensure customer registration is completed successfully
• Build strong relationships with customers to enhance satisfaction and encourage continued use of the portal
• Monitor customer feedback and address concerns promptly to improve service delivery
• Collaborate with sales and support teams to ensure seamless communication and efficient handling of customer needs
• Maintain accurate records of customer interactions and registration progress
• Stay updated on company tools and resources to provide customers with the most relevant information
• Contribute to team initiatives aimed at improving processes and customer experiences

• At least 2 years of experience in customer service or a related field
• Proven expertise in supporting customers via call centers, email correspondence, and multi-browser platforms
• Strong skills in customer success and sales support
• Ability to generate leads and collaborate effectively with sales teams
• Excellent communication and interpersonal skills to build rapport with customers
• Detail-oriented with the ability to manage multiple tasks efficiently
• Proficiency in navigating customer portals and providing technical assistance when needed

Familiarity with the manufacturing industry or Atlas Copco products is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan