Customer Success Specialist Job at Dialpad (Pasig City, Metro Manila)

Customer Success Specialist

Dialpad

Location:
Philippines , Pasig City, Metro Manila

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. We seek an adaptable and process-oriented professional with excellent digital communication skills, adept at establishing quick rapport and situational awareness in customer interactions. This remote role requires full on-camera engagement during US core hours (8 am - 5 pm Pacific Time) from a dedicated and technically enabled workspace, necessitating excellent internet connectivity. Your contributions will be vital to our team's success in a dynamic environment. Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

Job Responsibility:

Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution
Act as the voice of the customer within Dialpad
Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership
Retain long-term partnerships with customers by independently renewing successful customers
Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs
Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution
Track accounts to identify churn risks and work proactively to mitigate those risks

Requirements:

1-5 years of experience in Customer Success
Experience with telecommunication or SaaS providers required
A real passion for providing top-notch account management
Strong written communication skills
Excellent time management and organizational skills with the ability to track numerous details
A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients

What we offer:

Competitive benefits and perks
Robust training program
Inclusive offices with a vibrant environment
Certified Great Place to Work culture

Additional Information:

Job Posted:
December 29, 2025

Work Type:

Remote work

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