Customer Success Specialist Job at Robert Half (Omaha)

Customer Success Specialist

Robert Half

Location:
United States , Omaha

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Success Specialist to support policyholders and internal teams by delivering responsive, accurate service in a fast-paced insurance environment. This Long-term Contract position is based onsite in Omaha, Nebraska, and is well suited for someone who communicates clearly, handles customer interactions with professionalism, and maintains detailed records with care. The ideal candidate brings strong problem-solving ability, comfort working across multiple systems, and a commitment to improving the overall customer experience.

Job Responsibility:

Engage with customers by phone and email, using thoughtful questions and attentive listening to resolve concerns thoroughly and professionally
Route inquiries to the appropriate team members when issues require additional support, and coordinate follow-up to help ensure timely resolution
Record customer details, case updates, and service outcomes accurately in company systems while keeping files current and organized
Monitor response timelines and contribute information used for reporting, service tracking, and management review
Identify recurring service challenges and recommend practical improvements that enhance efficiency and customer satisfaction
Build knowledge of company products, services, and procedures to provide more effective support across a range of customer needs
Assist other departments with service-related tasks and participate in special projects or additional assignments as business needs evolve

Requirements:

At least 2 years of relevant customer service, call center, or customer success experience in a detail-focused setting
Associate degree from an accredited college or technical school preferred
Strong verbal and written communication skills, with the ability to explain information clearly to customers and colleagues
Ability to manage live conversations while entering information accurately and navigating multiple browser-based systems
Proficiency with Microsoft Office and the ability to learn new software applications quickly
Solid math and analytical skills, including comfort working with percentages, ratios, and basic reporting data
Strong judgment and problem-solving skills when following procedures and handling routine service issues
Spanish language ability is strongly preferred

Nice to have:

Spanish language ability is strongly preferred
Associate degree from an accredited college or technical school preferred

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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