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Robert Half Logo Robert Half · Customer Service

Customer Success Specialist

United States, Rohnert Park · Job Posted June 14, 2026
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Job Description

We are looking for a Customer Success Specialist to join a wholesale distribution team in Rohnert Park, California. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, shipment coordination, and hands-on administrative support in a fast-moving environment. The role focuses on preparing client materials, keeping distribution activities organized, and ensuring questions from customers are handled promptly and professionally.

Job Responsibility

  • Assemble and prepare sample packages for client and prospect requests, making sure each shipment is complete, accurate, and professionally presented
  • Coordinate outgoing deliveries by arranging packaging, shipment processing, and tracking activities to support on-time distribution
  • Maintain detailed records of orders, shipment activity, and customer interactions so information remains current and easy to access
  • Monitor stock levels for sample kit components and request replenishment materials before supplies run low
  • Answer inbound customer calls and emails, resolve routine questions, and direct more complex matters to the appropriate team members
  • Work closely with internal partners to support smooth fulfillment of requests and a consistent customer experience
  • Review shipping and packaging details carefully to reduce errors and support quality service standards

Requirements

  • At least 2 years of experience in customer service, logistics support, administrative coordination, or a related role
  • Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy
  • Clear and effective communication skills for handling phone calls, email correspondence, and internal coordination
  • Experience using Microsoft Office and navigating multiple browser-based systems efficiently
  • Ability to support customer success efforts with a responsive, problem-solving approach
  • Comfortable troubleshooting basic customer concerns, including connectivity-related issues when needed
  • Detail-oriented mindset with a dependable and service-focused work style

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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