Customer Success Specialist

• Provide prompt, high‑quality service to both internal and external customers
• Answer incoming calls, return voicemails, and place outbound calls with a friendly, solutions‑focused approach
• Use active listening and thoughtful questions to get to the root of each customer’s concern
• Route or escalate calls appropriately and collaborate with internal teams to resolve issues
• Document every interaction clearly and thoroughly to support smooth follow‑up
• Enter customer information accurately into the system and keep records updated
• Help monitor trends and inefficiencies, offering ideas that support better customer experiences and smoother internal processes
• Continue expanding your knowledge of company processes so you can provide stronger support
• Jump in to assist other departments as needed and take on special projects

• An associate’s degree from an accredited school is preferred, but not required
• At least six months of customer service or related experience
• Comfortable reading and understanding general instructions, manuals, and procedures
• Able to write clear, detail oriented correspondence
• Confident speaking with customers and providing verbal guidance
• Bilingual skills—especially Spanish—are a strong plus
• Able to handle basic math functions including fractions, decimals, percentages, and interpreting simple graphs
• Able to understand and follow written, verbal, or diagrammed instructions and solve problems using practical judgment in standard situations
• Familiarity with general office operations, workflow processes, telecommunications, data entry, and file management
• Comfortable typing while talking on the phone
• Proficient with Microsoft Office and quick to learn new software systems

Bilingual skills—especially Spanish

• medical
• vision
• dental
• life and disability insurance
• eligible to enroll in our company 401(k) plan