Customer Success Specialist

• Respond to inquiries from clients and community stakeholders, offering information about the non-profit’s services and programs
• assess needs and provide referrals to appropriate community resources
• maintain accurate records of client interactions and service requests
• ensure compliance with privacy, confidentiality, and organizational procedures
• contribute to process improvements and training to support service delivery
• assist with outreach and program promotion efforts as needed
• collaborate effectively with internal teams and external partners to resolve issues and enhance client outcomes
• handle difficult or sensitive client situations with professionalism and compassion

• High school diploma or equivalent required
• post-secondary coursework in social services, human resources, or related fields preferred
• previous customer service experience, ideally in a non-profit or social services environment
• strong verbal and written communication skills
• ability to organize, prioritize tasks, and multitask in a dynamic environment
• commitment to delivering exceptional customer experiences and supporting community members
• bilingual in Spanish highly preferred

Bilingual in Spanish highly preferred

• medical, vision, dental, and life and disability insurance
• company 401(k) plan