Customer Success Specialist Jobs

InspHire

Location:
United Kingdom, Nottingham

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world. With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and other rental equipment such as Audio Visual and Event equipment. Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work. To help further grow these products, we are seeking a technically minded, solutions expert. Someone who’s proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment.

Job Responsibility:

Ensures all customers are successfully using the product
Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries
Offer tailored training sessions online to both new and existing customers
Develop customer relationships that promote retention and loyalty
Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team
Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job)
Work with internal stakeholders to resolve customer issues
Focus on delivering customer service to many customers
Create help documentation and video content to help the customer base

Requirements:

Education: BTEC/A-Levels or Equivalent as a minimum
Demonstrable interest in IT with a drive to build a successful career
Knowledge of HTML would be great
The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
Strong interpersonal skills, customer empathy and determination to resolve issues
Analytical, data and process-oriented mind-set who wants to problem solve
Enthusiastic and creative in problem-solving
Flexible and adaptable – both products and their processes will develop over time
Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness
The ability to plan, prioritise and work on several projects at once
The desire to work under pressure and in a fast-paced environment
Comfortable with a 3 week rolling Monday to Friday shift pattern

What we offer:

Great working environment
Quality Training Provided
Career Development and Opportunity to grow

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Success Specialist