Customer Success Specialist

• Supporting aftermarket order tracking, price quoting, and scheduling
• Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes
• Managing timelines and tasks to ensure schedules are met
• Selling products and services
• Communicating with customers to provide updates, field questions and respond to other requests
• Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints
• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Providing Accounts Receivable follow up on past due accounts including collections calls, tracking / recording collections data and information from customers

• High school diploma and 2-5 or more years of customer service experience
• Ability to work with a variety of software and database systems to manager orders, pipelines and other company processes
• Ability to interpret documented rules, past practices, or instruction on a semi-independent level

Bilingual in Spanish is strongly preferred

• competitive salary/ benefits
• The opportunity to develop your career
• A great flexible working culture with company values and behaviours that help shape your development and lead to success for you and the Company
• An international environment with opportunities to collaborate with colleagues in different countries around the globe