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Customer Success Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Bridgeton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled and personable Customer Success Specialist to join our team in Bridgeton, Missouri. This long-term contract position offers the opportunity to provide exceptional customer service while supporting the company's growth objectives. The ideal candidate will excel in communication, problem-solving, and order management, ensuring a seamless experience for our customers.

Job Responsibility:

  • Respond promptly to customer inquiries via phone, email, and other communication channels with professionalism and empathy
  • Assist customers in placing orders and navigating the online store to ensure a smooth purchasing process
  • Monitor and update order statuses while processing service requests efficiently
  • Address and escalate service issues to the appropriate teams, ensuring timely resolution
  • Collaborate with internal departments to enhance customer satisfaction and streamline workflows
  • Maintain accurate records of customer interactions, transactions, and feedback using internal systems
  • Provide guidance on resolving connectivity or technical issues that may impact customer experiences
  • Utilize tools like Microsoft Outlook, Excel, and Teams to manage communications and track progress
  • Proactively identify opportunities to improve customer service processes and contribute ideas for enhancement

Requirements:

  • Proven experience in customer service or support roles, preferably in a call center environment
  • Proficiency with Microsoft Outlook, Excel, and Teams for effective communication and task management
  • Strong verbal and written communication skills with a friendly and detail-oriented demeanor
  • Familiarity with order processing systems and online store navigation
  • Ability to troubleshoot connectivity issues and assist customers in resolving technical problems
  • Excellent organizational skills and attention to detail
  • Reliable attendance and a positive attitude to maintain consistent service quality
  • Capability to manage multiple browsers and email correspondence effectively
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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