Customer Success Specialist

Lumerate is a Toronto-based SaaS company that has built game-changing technology to help sales teams accelerate revenue growth. We help our customers achieve the full picture of their industries. We also strive to achieve our own personal full pictures from a career fulfillment and learning perspective. We’re in the business of gathering intelligence about industries and delivering it to the right people within those industries through innovative software interfaces. Our vision is to be the world's most useful and trusted source of information for professionals seeking to understand what's happening in their industry. Our mission: To deliver industry awareness to an ever-increasing number of people, in whatever way helps them to make the most informed decisions, take the most immediate action and be the most awesome at their unique jobs. This role requires strong time management skills to effectively handle varying workloads and priorities. It demands initiative, as you'll proactively manage tasks beyond direct inbound requests. The primary focus is on responding to and resolving inbound customer queries and issues promptly. During periods without inbound requests, you'll be responsible for completing a designated list of operational tasks.