Customer Success Senior Manager

• Meet and exceed metrics and sales targets to grow revenue with direct and team clients
• Lead Consultant team to build strong relationships, explore needs and uncover purchasing opportunities with customers and supplier partners in their assigned territories
• Retain and expand business with assigned clients
• Serve as ambassador with key industry associations
• Collaborate with Marketing and Sourcing to create campaigns that will drive increase business for Consultants
• Utilize Avendra’s CRM systems (Salesforce and Pivotal) as well as other data tools to manage the activities of each Consultant and to further business with directly assigned clients
• Perform other duties as assigned
• Be responsible for the AAHOA/ Avendra relationship

• Minimum four (4) years of hospitality and/or sales management experience, demonstrating a record of progressively increasing client growth success and meeting or exceeding established sales and growth targets
• Experience in building and maintaining strong professional relationships through excellent customer service and client relationship skills
• Experience managing and growing business with small, medium and large size clients
• Experience managing a team and each team member to achieve success is preferred
• Experience, intermediate level proficiency and demonstrated ability to learn use of the following: Salesforce, Microsoft Office and Teams, HubSpot Vice President of Account Management
• Strong analytical skills including proficiency in analyzing data and spend reporting and converting findings into action
• General business acumen
• Excellent organizational and time management skills with an ability to work effectively in a matrixed organization
• Excellent oral and written communication and presentation skills, including well-honed listening skills
• Preference given to candidates that possess hospitality, lodging and foodservice industry experience. Hotel operations experience and previous work experience with a hospitality GPO strongly preferred
• Must possess a 4-year college diploma in Business and/or Hospitality
• Fluency in Hindi required
• Proficiency in Gujarati preferred

Proficiency in Gujarati

• Medical
• Dental
• Vision
• Work/life resources
• Retirement savings plans like 401(k)
• Paid days off such as parental leave and disability coverage
• Bonus eligibility