Customer Success - Scale - Western Europe Job at ElevenLabs

Customer Success Lead - Western Europe

As the Customer Success Lead you’ll lead a team of experienced Customer Success ...

Location

Germany

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Western Europe
Deep understanding and experience successfully managing customer relationships within the Western Europe region
Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes
5+ years of direct people leadership experience — managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact
Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios
Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management
Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment)
Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes
Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset
Language requirements: In addition to English, must speak either German or French

Job Responsibility

Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals
Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency
Design and implement repeatable playbooks for renewals, upsells, and adoption
automate workflows and tools to scale team impact
Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves
Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums
Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...

Location

United States , Haskell

Salary:

17.92 - 27.92 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs

Fulltime

New

Collections Specialist

We are looking for a Collections Specialist to join a growing law firm in Severn...

Location

United States , Severna Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in collections, customer service, administrative support, or another role involving frequent interaction with the public
Ability to handle difficult conversations with professionalism, patience, and confidence
Strong attention to detail with the ability to compare information, identify discrepancies, and maintain accurate records
Comfort using office software and systems, including Microsoft Excel and case or account management tools
Ability to manage multiple tasks in a structured, deadline-driven environment
Experience working in a law firm or legal support setting is helpful, but not required
Reliable transportation and ability to work on site in Severna Park, Maryland, with hybrid flexibility available after the initial onboarding period

Job Responsibility

Manage past-due accounts for clients, following established collection procedures and deadlines
Communicate with property owners by phone and other channels to discuss outstanding balances, explain next steps, and encourage workable payment arrangements
Prepare and process collection-related documentation such as liens, legal filings, and wage garnishment materials in coordination with the legal team
Review client-provided account details and confirm that records are accurately entered and updated within the firm's collections platform
Respond professionally to challenging or sensitive inquiries while using sound judgment and de-escalation techniques
Support the collections department with administrative tasks, document handling, and status updates to help keep files organized and moving forward
Work closely with attorneys and team members to ensure collection matters are handled efficiently and in line with firm standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...

Location

United States , South Bend

Salary:

16.00 - 24.00 USD / Hour

CVS Health

Expiration Date

August 30, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Support the pharmacy team in delivering operational and service excellence within your store
Assist patients and customers to deliver an exceptional experience
Assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients' prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines
Contribute to safe and effective operations of the pharmacy
Follow all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contribute to positive patient experiences by showing empathy and genuine care
Complete basic inventory activities, as permitted by law

What we offer

Dental
Vision
Wellness resources
Employee discounts
Access to certain voluntary benefits

Parttime

New

Forklift - Bt Walkie Stacker

Are you a certified and experienced Forklift Operator looking for a stable, long...

Location

Canada , Brampton

Salary:

19.88 USD / Hour

Randstad

Expiration Date

August 16, 2026

Requirements

Minimum 6 months of recent experience operating an BT Stacker machine (Forklift)/Walkie Stacker
Working in a high-volume and fast-paced environment experience
Valid external forklift license (Walkie and Reach preferred)
Must be able to lift up to 50 lbs
Strong attention to safety and detail

Job Responsibility

Safely operate a BT Staxio forklift
Load, unload, move, and organize materials in the warehouse
Adhere to safety regulations and company protocols
Maintain a clean and organized work environment

What we offer

Competitive wage of $19.88/hour
Paid training provided
Bonus eligibility after 500 working hours
Fixed schedule (no rotation)
Long-term employment with potential for permanent hire

Fulltime

New

Head Chef

We're looking for a Head Chef to lead our kitchen and help drive the next chapte...

Location

United Kingdom , London

Salary:

39000.00 - 42000.00 GBP / Year

Shinner & Sudtone

Expiration Date

Until further notice

Requirements

Experience leading a busy kitchen
Ability to lead by example
Confidence in managing stock, GP and compliance
Enjoy coaching people and building a positive kitchen culture

Job Responsibility

Lead the kitchen team
Set the standards
Support and develop chefs
Ensure every service delivers quality

What we offer

Competitive salary
Generous service charge
Christmas Day off
50% discount on food and drink across all Portobello venues
£50 birthday bar tab
Ongoing training and development
Real opportunities to grow your career

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Manalapan

Salary:

17.92 - 27.92 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

New

HR Administrator

As an HR Administrator, you will provide essential support to the HR team, helpi...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in an HR Administrator, HR Assistant, or Administrative Support role
Excellent organisational skills with strong attention to detail
Strong written and verbal communication skills
Ability to prioritise workload and work effectively in a busy environment
Professional approach with the ability to handle confidential information sensitively
Strong Microsoft Office skills, including Word, Excel, and PowerPoint

Job Responsibility

Support employee onboarding and offboarding processes, ensuring all documentation and records are completed accurately
Maintain employee records and HR systems, ensuring data integrity and confidentiality
Assist with HR administration, including contracts, references, right-to-work checks, and other employment documentation
Respond to general HR queries from employees and managers
Support the delivery and administration of training, learning and development initiatives
Assist with employee engagement activities, awareness campaigns, and wellbeing initiatives
Help maintain HR policies, procedures, and employee handbooks to ensure compliance with employment legislation and company standards
Coordinate recruitment activities, including posting vacancies, screening applications, scheduling interviews, and candidate communications
Support hiring managers throughout the recruitment process
Maintain recruitment records and provide reporting on recruitment activity

What we offer

Competitive salary
Professional development opportunities
Flexible working arrangements
Vibrant office culture (creative co working space & dog friendly!)
Social events and team-building activities

Fulltime

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Customer Success - Scale - Western Europe

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