Customer Success & Retention Manager Job at 360 Resourcing Solutions (Lisburn)

Customer Success Manager

We are in search of a Customer Success Manager to be part of our team, based in ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of detail-oriented experience in a similar role
Proficiency in key account management
Demonstrated ability in account management
Experience in product management is required
Strong stakeholder engagement skills
Proven experience in stakeholder management

Job Responsibility

Engage in strategic partnerships with customer leadership, aligning our solutions with their business objectives
Drive customer success by ensuring maximum value is derived from our product, leading to strong adoption and long-term retention
Identify growth and expansion opportunities by understanding customer needs and aligning them with our offerings
Actively engage customers to drive renewals and mitigate churn by maintaining strong relationships
Build and maintain relationships with key decision-makers and executives to strengthen long-term partnerships
Act as a customer advocate within the company, collaborating cross-functionally with sales, product, and support teams to ensure a seamless experience
Monitor customer usage data, feedback, and market trends to drive strategic initiatives that enhance customer success
Utilize your skills in key account management, product management, and stakeholder engagement to influence decision-makers and drive strategic initiatives within customer organizations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Success Manager

As a Customer Success Manager, you will be responsible for building successful c...

Location

United States , San Francisco

Salary:

93500.00 - 120000.00 USD / Year

CleverTap

Expiration Date

Until further notice

Requirements

Experience in owning customer value delivery and training customers how to use an advanced SaaS marketing platform
Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
Flexibility to travel 10% - 15% of your schedule

Job Responsibility

Wow your customers by building successful consultative relationships based on proactive consulting, product enablement, sharing industry best practices, and a keen understanding of their business
Learn your customer desired business outcomes and drive CleverTap product adoption to help customers realize CleverTap value (build Success Plans)
Develop a network of champions within each account through education, coaching, and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Drive growth and retention by working with customers through upsells and renewals
Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
Practice and build your ongoing industry acumen expertise in order to teach your customers trends and best practices for omni-channel marketing automation
Provide guidance for customer use cases with current product offering, set expectations on product innovation roadmap, and open product idea requests to share customer feedback with CleverTap product leadership
Regularly enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from CleverTap by leveraging full platform functionality

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Customer Success Manager

The Customer Success Manager is a key role within the Customer Experience organi...

Location

United Kingdom , London

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

Speak Spanish and English fluently
Solid background in customer success, account management, or project management within the SaaS or tech industry
Expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation
Experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
Strong track record in managing high-value customer accounts, driving retention, and achieving growth targets

Job Responsibility

Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT
Drive adoption of our software and identify opportunities for expansion
Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo’s solutions
Engage with customers in insightful ways, including delivering personalised, action-focused business reviews
Understand the signs of risk and proactively identify it
Capable of devising strategies to mitigate risk and executing defined action plans
Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team
Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo

What we offer

Flexible working hours
Hybrid setup allowing 3-4 days working from home
25 days of annual leave
Option to Work from Anywhere for up to 30 days per year
£450 budget to enhance your home office
£80 monthly sustainable transportation allowance for eco-friendly commuting
26 weeks of paid maternity leave
4 weeks of paid leave for the second parent
Up to 20 weeks of fully paid shared parental leave
Gradual return to work program

Fulltime

Scaled Customer Success Manager

Airtable is the no-code app platform that empowers people closest to the work to...

Location

United States , San Francisco; New York; Austin

Salary:

115000.00 - 166300.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

4+ years of direct client management experience
Experience in Customer Success, Account Management, or Customer Education within the B2B SaaS sector
Track record of delivering value to customers through onboarding, training, adoption, retention, and expansion
Ability to distill technical or intricate systems into understandable and actionable insights
Detail-oriented, resourceful, and creative problem solver
Team player, effective collaborator, and self-starter
Ability to context switch and manage multiple projects and customer engagements simultaneously

Job Responsibility

Manage a diverse portfolio of Airtable Enterprise accounts at scale
Deliver high impact, time-based engagements for a large volume of customers via a pooled portfolio model
Carry out mutual onboarding plans to ensure customers launch primary workflows within 90 days
Monitor customer adoption and respond to account health signals
Drive value business reviews with customers prior to renewal
Identify growth opportunities to expand customer ACV
Document customer use cases and contribute to success plans
Act as a teacher, empowering customers to capture value from Airtable
Accelerate adoption and expand usage to cross-functional teams
Manage and identify opportunities for one-to-many customer programs

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Customer Success Manager

We are growing our Client Solutions team to support and expand Alloy’s SMB and M...

Location

United States , Washington, DC; Denver, CO; Vancouver, BC

Salary:

75000.00 - 137500.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

2+ years of experience in SaaS Customer Success, consulting, or other analytical, client-facing roles
Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes
Proven project management abilities with excellent organization, follow-through, and work ethic
Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results
Skilled at quickly diagnosing customer issues, resolving them efficiently, and returning to broader portfolio management
Passionate about improving processes and workflows to create repeatable customer success models
Strong relationship-building skills across various personas, from day-to-day users to executive sponsors
Experience managing renewals and expansions, ideally at scale
An ownership mindset demonstrating drive, initiative, energy and a sense of urgency

Job Responsibility

Manage a portfolio of 15–30 SMB/Mid-Market customers (<$500M in revenue), serving as the primary point of contact from onboarding through renewal and growth
Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements
Monitor account health, manage by exception, and focus efforts where they will have the highest impact
Drive retention and expansion through business value reviews, renewals, and growth-focused conversations
Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes
Identify and cultivate customer advocates, partnering with Marketing to capture success stories, case studies, and references
Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality
Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs
Act as the voice of the customer, gathering feedback and translating it into actionable requests for Product and Engineering

What we offer

Annual On-Target Bonus (OTB)

Fulltime

Customer Success Manager

Amla Commerce seeks a dedicated Customer Success Manager (CSM) with a strategic ...

Location

United States , Milwaukee

Salary:

Not provided

Amla Commerce

Expiration Date

Until further notice

Requirements

At least 5 years of experience in a customer success or relevant role, strongly emphasizing ecommerce SaaS platforms
Comprehensive knowledge of the ecommerce landscape, digital application ecosystem, and an understanding of manufacturing and distribution models
Ability to identify customer issues, analyze pain points, and develop effective solutions
A commitment to delivering exceptional customer experiences, fostering relationships, and driving customer loyalty and retention
The capacity to adapt to changing priorities and customer needs, maintaining a proactive and positive approach under pressure
Exceptional interpersonal and communication skills (written and verbal), with the ability to engage and influence decisions at all customer levels

Job Responsibility

Collaborate with the launch and partner teams during the onboarding phase ensuring the product is configured for success, and provide expert-level consulting for business solutions
Be a product expert and maintain current functional and technical knowledge of our products
Manage a portfolio of customer accounts in partnership with the Account Management and Product Support teams. Build long-term relationships based on trust and mutual success
Be the voice of the customer and collaborate with product teams to provide input on the product roadmaps. Engage with the product team to facilitate customer feedback and define effective product features
Display a strong understanding of manufacturing and distribution business models, the ecommerce landscape, and the digital app ecosystem. Address and anticipate customer needs effectively
Prioritize customer retention by using business insights to identify customer pain points and propose solutions. Work closely with customers to understand their business goals and align our software with their success
Develop success plans for customers that outline critical success factors, potential obstacles, and practical steps for achieving their goals with our platform
Utilize data analytics to monitor customer health indicators, report on performance, and provide strategic recommendations to enhance customer satisfaction and loyalty
Leverage your understanding of ecommerce and related technologies to offer strategic advice, helping customers navigate challenges and capitalize on growth opportunities. Assist customers in presenting product value within their organization by developing models and use-cases
Participate in the growth and development of the Customer Success team by mentoring other CSMs through examples and experiences

Senior Customer Success Manager

At Apollo GraphQL, we’re revolutionizing GraphQL API orchestration, empowering o...

Location

United States

Salary:

152200.00 - 179000.00 USD / Year

Apollo GraphQL

Expiration Date

Until further notice

Requirements

Strong technical value-selling skills with a proven ability to align solutions with customer needs
Expertise in program and delivery management to drive tangible impact
Experience in stakeholder management, ensuring alignment across technical and business teams
Understanding of API architecture principles and cloud migration best practices
Demonstrated ability to work with teams executing complex technical implementations
Background in account relationship management, storytelling, and selling success narratives
Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment
Strong proficiency in API deployment and prototype development
Ability to assess and review Build/Value management and BVA processes
Expertise in tracking health signals and managing retention strategies within customer plans

Job Responsibility

Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates
Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS
Own program and delivery management to drive timely and high impact customer outcomes with GraphOS
Provide guidance on API architecture best practices and cloud migration strategies
Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities
Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value

What we offer

Equity
Choice of 3 Anthem Blue Cross medical plans (US employees)
For California residents: choice of an additional 2 Kaiser medical plans
Dental benefits provided by Sun Life Financial
Vision benefits provided by Sun Life Financial

Fulltime

Customer Success & Retention Manager

360 Resourcing Solutions

Location:
United Kingdom , Lisburn

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success & Retention Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Scaled Customer Success Manager

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success & Retention Manager

360 Resourcing Solutions

Location:United Kingdom , Lisburn

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success & Retention Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Scaled Customer Success Manager

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Location:
United Kingdom , Lisburn

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 04, 2026