CrawlJobs Logo
Foundation Software Logo Foundation Software · IT - Software Development

Customer Success Representative

United States, Strongsville · Job Posted April 24, 2026
Apply Position
Job Link Share

Job Description

The Customer Success Representative (CSR) plays a pivotal role in building and maintaining strong relationships with existing customers. Key priorities include identifying at-risk customers, proactively addressing customer challenges, and promoting new software solutions and training options to enhance their experience. The CSR will focus on increasing customer retention, identifying cross-sell opportunities and ensuring the renewal of annual or monthly software subscriptions. This role requires individuals who are patient, empathetic, and passionate communicators-skills essential for understanding customer needs and advocating on their behalf.

Job Responsibility

  • Conduct outgoing calls to existing SaaS customers, helping them maximize the value of the platform for their organization
  • Identify and generate new sales opportunities within the existing customer base
  • Foster strong, long-term relationships and build trust with customers through open and interactive communication by overseeing their experience throughout the customer lifecycle – from onboarding through adoption, expansion and beyond
  • Document and track customer interactions and key details within Salesforce CRM and other SaaS tools
  • Address customer complaints by offering solutions and alternatives, following up to ensure satisfactory resolution
  • Work closely with customers at risk of cancellation or downgrade, identifying their needs and providing tailored solutions to enhance satisfaction and maintain their business
  • Collaborate with internal teams to resolve recurring customer issues and enhance the overall customer experience

Requirements

  • Prior experience in SaaS software, sales, or customer success within a tech company is preferred
  • Strong ability to learn new technical skills and adapt to evolving tools and processes
  • Excellent organizational skills, with the ability to manage multiple client issues simultaneously
  • Strong communication skills, both verbal and written, with an ability to engage and effectively resolve customer concerns
  • Ability to work independently, efficiently completing tasks with minimal supervision
  • Flexibility to adapt to changing job tasks and new programs/procedures
  • Familiarity with the company's suite of products and solutions, and the ability to communicate these solutions accurately to customers
  • Strong phone communication and web presentation skills
  • Proactive communication with customers and effective time management skills
  • Goal-driven, with a focus on achieving customer retention goals
  • Experience with SaaS tools, including Salesforce CRM, Zoom, and Microsoft Suite, is preferred
  • Experience with CRM systems and ensuring accurate, up-to-date customer data management within Salesforce

What we offer

  • Manicures and pedicures in the office
  • Massages
  • House cleaning
  • Laundry service
  • Monthly car washes
  • Catered lunches Wednesdays
  • Monthly happy hour
  • Top-notch workout facility
  • Fitness classes
  • Free personal training
  • Game room with table tennis, foosball, and video game systems
  • Full kitchen
  • Free coffee and specialty flavors
  • Soft drinks
  • Snacks
  • Tickets to Cleveland sporting events
  • Lunch and learns
  • Employee-appreciation events
  • Paid vacation
  • Paid holidays
  • 401(k) with match
  • Tuition reimbursement
  • Medical insurance
  • Eye insurance
  • Dental insurance
  • Discounts on pet, home, and auto insurance through Liberty Mutual
Foundation Software - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Representative

8 matching positions

Customer Success Representative

This is a rare and foundational opportunity to be an early Customer Success Repr...
Location
Location
United States , SF Bay Area
Salary
Salary:
110000.00 - 135000.00 USD / Year
lumalabs.ai Logo
Luma AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of professional experience in Customer Success, Account Management, or a related client-facing function, with a proven track record of driving results
  • A 'doer' who thrives in a fast-paced, dynamic environment and is motivated to manage customer relationships hands-on
  • Highly independent and motivated, capable of operating with significant autonomy
  • Demonstrated ability to manage existing business effectively while simultaneously providing valuable input that helps shape organizational processes
  • Exceptional ability to translate customer feedback into actionable insights for product and engineering teams
  • Comfortable navigating organizational ambiguity and adapting to evolving team structures as the company scales
Job Responsibility
Job Responsibility
  • Manage existing customer relationships, ensuring their success and satisfaction with Luma's products
  • Provide valuable input from customer experiences, acting as the voice of the customer to internal teams
  • Help define and refine foundational customer success processes
  • Drive robust feedback loops between customers and our product/engineering teams to inform future development
  • Identify patterns in customer issues and proactively assist in developing solutions and best practices
  • Execute the initial customer journey and engagement models for a rapidly evolving frontier technology
  • Fulltime
Read More
Arrow Right

Customer Success Representative

Location
Location
USA , Payson
Salary
Salary:
Not provided
foundationsoft.com Logo
Foundation Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous SaaS software, sales or customer success experience with a software/tech company preferred
  • Demonstrate the ability to learn and advance in your technical ability
  • Strong communication skills
  • Become familiar with the WorkMax suite of products and solutions, speak accurately to these solutions with customers
  • Excellent phone communication and web presentation skills
  • Proactively communicate with customers and effectively manage time
  • Goal driven to meet customer retention
  • Prefer experience with software/SaaS technology tools. (Salesforce CRM, Zoom, Microsoft Suite, along with other technology tools we use)
  • Have CRM experience and update valuable customer data within the CRM (Salesforce)
Job Responsibility
Job Responsibility
  • Conduct outgoing calls to existing software/SaaS customers, improve relations with customers and help them realize the maximum value the WorkMax platform has to offer their organization
  • Generate new sales opportunities from existing WorkMax customers
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate and complete information to team members by documenting key details within Salesforce CRM
  • Handle customer complaints - provide appropriate solutions and alternatives within specified time limits
  • follow up with customers to ensure resolutions are achieved
  • Communicate internally and externally with colleagues to provide resolution to common customer challenges
  • Fulltime
Read More
Arrow Right

Customer Success Representative

A WorkMax Client Success Representative corresponds with existing customers, pro...
Location
Location
United States , Payson
Salary
Salary:
Not provided
foundationsoft.com Logo
Foundation Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous SaaS software, sales or customer success experience with a software/tech company preferred
  • Demonstrate the ability to learn and advance in your technical ability
  • Strong communication skills
  • Become familiar with the WorkMax suite of products and solutions, speak accurately to these solutions with customers
  • Excellent phone communication and web presentation skills
  • Proactively communicate with customers and effectively manage time
  • Goal driven to meet customer retention
  • Prefer experience with software/SaaS technology tools. (Salesforce CRM, Zoom, Microsoft Suite, along with other technology tools we use)
  • Have CRM experience and update valuable customer data within the CRM (Salesforce)
Job Responsibility
Job Responsibility
  • Conduct outgoing calls to existing software/SaaS customers, improve relations with customers and help them realize the maximum value the WorkMax platform has to offer their organization
  • Generate new sales opportunities from existing WorkMax customers
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate and complete information to team members by documenting key details within Salesforce CRM
  • Handle customer complaints - provide appropriate solutions and alternatives within specified time limits
  • follow up with customers to ensure resolutions are achieved
  • Communicate internally and externally with colleagues to provide resolution to common customer challenges
  • Fulltime
Read More
Arrow Right

Customer Success Representative

The Customer Success Representative is responsible for ensuring clients achieve ...
Location
Location
Barbados , Bridgetown
Salary
Salary:
Not provided
cloudcarib.com Logo
Cloud Carib
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Customer Success Representative, Account Manager, or in a client facing support role
  • Hands on experience with customer management tools such as Salesforce, Zendesk, or equivalent CRM and ticketing platforms
  • Strong computer literacy, particularly with MS Office and reporting tools
  • Understanding of customer success metrics such as retention, churn, adoption, and expansion
  • Excellent organisational skills with the ability to prioritise multiple accounts and projects
  • Strong written, verbal, and in person communication skills with a customer centric approach
Job Responsibility
Job Responsibility
  • Support the Customer Success Manager with client success planning and execution
  • Maintain accurate customer records and account data within systems such as Salesforce and Zendesk
  • Drive customer retention through proactive engagement, onboarding, and adoption initiatives
  • Identify and close opportunities for account expansion.
  • Collaborate with Marketing, Sales, Product, and Support teams to deliver a seamless customer experience and ensure client needs are met
  • Prepare and deliver reports on key metrics such as retention, satisfaction scores, and expansion opportunities
  • Respond to customer queries and resolve issues in a timely and professional manner
  • Provide account insights including usage data, feedback, and health indicators to inform strategies
  • Contribute to customer success projects aimed at improving processes, tools, and overall client outcomes
  • Fulltime
Read More
Arrow Right

Customer Success Representative

The team at Tradify Limited, a leading software company, is seeking a highly mot...
Location
Location
New Zealand , Auckland
Salary
Salary:
Not provided
tradifyhq.com Logo
Tradify Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have the flexibility to work late shifts 2 nights per week to service our ANZ customers
  • Have some experience in a Customer Success, Support or Sales role, or can demonstrate talent and desire to help customers succeed
  • Are highly empathetic, high energy and can relate to people from all walks of life
  • Love to find ways to make technology understandable and relatable
  • Are highly organised with great attention to detail
  • Driven to make sure you contact all customers to need help onboarding, or potentially have an issue
  • Have excellent written and verbal communication skills
  • Thrive in a great team environment where everyone is friendly, innovative, and driven
  • Believe that tradespeople do important work and that supporting them to do their work better is an awesome thing to be a part of
  • Want to do work that improves other people’s lives, but also believe it should be fun
Job Responsibility
Job Responsibility
  • Communicate with customers via phone, email and text once they’ve upgraded to a paid account to offer assistance, make sure they’re fully set up and help them learn the system
  • Deliver online webinars and demos to customers to help them grasp the technology or to introduce new/additional features
  • Keep customer records up to date with communication that has occurred
  • Help to develop our onboarding process, technology and techniques to improve the quality of conversations with customers and improve early-stage usage and churn metrics
  • Liaise with internal teams to deliver product recommendations and feedback
  • Stay up to date with the latest Customer Success techniques and tools to drive improvements in our processes
What we offer
What we offer
  • Values-based culture
  • Hybrid Working 3 office/2 home
  • Free in-office parking
  • A Dog-Friendly office
  • 5 Wellbeing days per year
  • 3 Giving Back Days per year
  • Southern Cross Health & Life Insurance
  • Join us for the 'Big Break' - 4 day company holiday
  • Fulltime
Read More
Arrow Right

Customer Success Representative

The purpose of the Customer Success Representative role is to ensure that custom...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
eonx.com Logo
EonX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience and knowledge managing onboarding processes pertaining to business accounts
  • Strong stakeholder engagement skills with internal and external partners, with a proven record of client retention
  • Mature and accountable approach to goals, targets, and commitments to the business and to partners
  • Driven and highly motivated professional who can operate within a plan but also show innovation and initiative
  • Positive can-do attitude, strong written and verbal skills, trustworthy and a team player
  • Familiarity with Salesforce/CRM’s is critical
Job Responsibility
Job Responsibility
  • Onboard new customers and ensure a smooth transition into the platform
  • Develop and maintain positive relationships with customers, acting as their primary point of contact
  • Provide ongoing education and training to customers to ensure they are maximising the value of the platform
  • Monitor customer usage and engagement to identify potential issues and opportunities for improvement
  • Proactively address customer concerns and issues to ensure they are resolved in a timely and effective manner
  • Identify opportunities for upselling or cross-selling to existing customers
  • Collaborate with internal teams such as Business Development, Product, and Support, to ensure a seamless customer experience
  • Conduct regular check-ins with customers to assess their satisfaction and gather feedback
  • Develop and implement customer success strategies and initiatives to drive retention and growth
What we offer
What we offer
  • dynamic working environment
  • flexible work arrangements
  • diverse range of benefits and work perks
  • opportunities for career progression and development locally and internationally
Read More
Arrow Right

Customer Success Representative

Join the MVT family!!! Mesilla Valley Transportation is hiring Customer Success ...
Location
Location
United States , El Paso
Salary
Salary:
16.00 USD / Hour
jhrose.com Logo
JH Rose Logistics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED
  • Strong customer service skills
  • Strong communication skills
  • Basic knowledge of motor carrier operations and geography
  • Competent user of MS Office
Job Responsibility
Job Responsibility
  • Communicates in a clear and consistent manner and with high integrity
  • Accurately enters information into company computer systems
  • Works with team members to solve problems
  • Provides accurate information to customers
  • Demonstrates high resource utilization
  • Help the company provide a high level of customer service
What we offer
What we offer
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance
  • Health Savings Account
  • Fulltime
Read More
Arrow Right

Customer success representative

This role is crucial in driving the growth of our product. You’ll be at the fore...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
worknice.com Logo
Weploy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven work experience in customer success or similar role
  • Experience working in the SaaS industry
  • Experience with Customer Relationship Management (CRM) software such as Hubspot
  • Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
  • Ability to write engaging instruction editorials
  • Ability to create video
  • Team spirit
  • strong communication skills to collaborate with various stakeholders
  • Good time-management skills
  • BSc in Computer Science or relevant field preferred
Job Responsibility
Job Responsibility
  • Develops healthy customer relationships
  • Enhances customer training
  • Evaluates and analyses customer needs
  • Builds trust and transparency with clients
  • Onboards new clients
  • Acts as a customer advocate
  • Encourages customers to upgrade their products inline with genuine needs
  • Promotes customer loyalty
What we offer
What we offer
  • Autonomy and support in your day to day activities
  • Become part of a fast-growing team and make your mark
  • Work in funky offices with break-out spaces and some great perks including beers, kombucha and numerous ‘brain break’ activities such as table tennis, pull-ups rack and basketball
  • Work with a fun, friendly team of like-minded people
  • Fulltime
Read More
Arrow Right