Customer Success Representative Job at Gallagher Group

Customer Success Representative

The purpose of the Customer Success Representative role is to ensure that custom...

Location

Australia , Melbourne

Salary:

Not provided

EonX

Expiration Date

Until further notice

Requirements

Proven experience and knowledge managing onboarding processes pertaining to business accounts
Strong stakeholder engagement skills with internal and external partners, with a proven record of client retention
Mature and accountable approach to goals, targets, and commitments to the business and to partners
Driven and highly motivated professional who can operate within a plan but also show innovation and initiative
Positive can-do attitude, strong written and verbal skills, trustworthy and a team player
Familiarity with Salesforce/CRM’s is critical

Job Responsibility

Onboard new customers and ensure a smooth transition into the platform
Develop and maintain positive relationships with customers, acting as their primary point of contact
Provide ongoing education and training to customers to ensure they are maximising the value of the platform
Monitor customer usage and engagement to identify potential issues and opportunities for improvement
Proactively address customer concerns and issues to ensure they are resolved in a timely and effective manner
Identify opportunities for upselling or cross-selling to existing customers
Collaborate with internal teams such as Business Development, Product, and Support, to ensure a seamless customer experience
Conduct regular check-ins with customers to assess their satisfaction and gather feedback
Develop and implement customer success strategies and initiatives to drive retention and growth

What we offer

dynamic working environment
flexible work arrangements
diverse range of benefits and work perks
opportunities for career progression and development locally and internationally

Customer success representative

This role is crucial in driving the growth of our product. You’ll be at the fore...

Location

Australia , Sydney

Salary:

Not provided

Weploy

Expiration Date

Until further notice

Requirements

Proven work experience in customer success or similar role
Experience working in the SaaS industry
Experience with Customer Relationship Management (CRM) software such as Hubspot
Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
Ability to write engaging instruction editorials
Ability to create video
Team spirit
strong communication skills to collaborate with various stakeholders
Good time-management skills
BSc in Computer Science or relevant field preferred

Job Responsibility

Develops healthy customer relationships
Enhances customer training
Evaluates and analyses customer needs
Builds trust and transparency with clients
Onboards new clients
Acts as a customer advocate
Encourages customers to upgrade their products inline with genuine needs
Promotes customer loyalty

What we offer

Autonomy and support in your day to day activities
Become part of a fast-growing team and make your mark
Work in funky offices with break-out spaces and some great perks including beers, kombucha and numerous ‘brain break’ activities such as table tennis, pull-ups rack and basketball
Work with a fun, friendly team of like-minded people

Fulltime

Customer Success Representative

Join the MVT family!!! Mesilla Valley Transportation is hiring Customer Success ...

Location

United States , El Paso

Salary:

16.00 USD / Hour

JH Rose Logistics

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Strong customer service skills
Strong communication skills
Basic knowledge of motor carrier operations and geography
Competent user of MS Office

Job Responsibility

Communicates in a clear and consistent manner and with high integrity
Accurately enters information into company computer systems
Works with team members to solve problems
Provides accurate information to customers
Demonstrates high resource utilization
Help the company provide a high level of customer service

What we offer

401(k)
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision insurance
Health Savings Account

Fulltime

Customer Support Representative

Join the tech company that gives 100% of profits to charity. At Humanitix, every...

Location

Australia , Sydney

Salary:

65000.00 - 70000.00 AUD / Year

Humanitix

Expiration Date

Until further notice

Requirements

1+ year of customer-facing experience (support, success, or similar)
Tech-savvy instincts — quick to learn new tools & troubleshoot issues
Excellent written & verbal communication — you make complex things simple
Calm under pressure, patient, and able to de-escalate tricky situations
Curious, proactive, and collaborative — a genuine people person
Long-term working rights in Australia required

Job Responsibility

Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video
Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity
Collaborate with product & engineering to surface bugs, trends, and feature ideas
Create and update help-centre articles and FAQs to make life easier for users
Represent the Humanitix voice — kind, human, helpful, and a little weird (in the best way)
Help build a fun, inclusive team culture where everyone can be themselves

What we offer

Competitive salary (A$65–70K + Super + tax-effective salary packaging*)
Office in The Rocks, Sydney
Supportive, non-hierarchical culture — your ideas matter
Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)
tax concessions

Fulltime

Customer Support Representative

Join the tech company that gives 100% of profits to charity. At Humanitix, every...

Location

Australia , Melbourne

Salary:

60000.00 - 65000.00 AUD / Year

Humanitix

Expiration Date

Until further notice

Requirements

1+ year of customer-facing experience (support, success, or similar)
Tech-savvy instincts — quick to learn new tools & troubleshoot issues
Excellent written & verbal communication — you make complex things simple
Calm under pressure, patient, and able to de-escalate tricky situations
Curious, proactive, and collaborative — a genuine people person
Long-term working rights in Australia required

Job Responsibility

Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video
Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity
Collaborate with product & engineering to surface bugs, trends, and feature ideas
Create and update help-centre articles and FAQs to make life easier for users
Represent the Humanitix voice — kind, human, helpful, and a little weird
Help build a fun, inclusive team culture where everyone can be themselves

What we offer

Competitive salary (A$60–65K + Super + tax-effective salary packaging)
Supportive, non-hierarchical culture — your ideas matter
Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Brazil , São Paulo

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Build great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Canada , Toronto

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Manager II, Enterprise

At Braze, we have found our people. We’re a genuinely approachable, exceptionall...

Location

United States , Austin

Salary:

83700.00 - 100000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a 'team player'
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention, and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Representative

Gallagher Group

Location:
Australia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 16, 2026

Expiration:
May 08, 2026

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Customer Success Representative

Gallagher Group

Location:Australia

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 16, 2026

Expiration:May 08, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Australia

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
April 16, 2026

Expiration:
May 08, 2026