Customer Success Representative Job at Tradify Limited (Auckland)

Customer Success Representative

Tradify Limited

Location:
New Zealand , Auckland

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region. We need an outstanding Customer Success Representative who helps customers achieve their desired outcomes, and succeed, above everything else. You will be passionate about helping others use world-class tech, be able to communicate and build a strong rapport with all sorts of different people and be comfortable stepping Tradies through exactly how they can make the most of Tradify. In addition to providing exceptional customer service, you will also play a critical role in relaying customer feedback to our internal teams. By doing so, you will actively contribute to the ongoing enhancement of Tradify's products and services.

Job Responsibility:

Communicate with customers via phone, email and text once they’ve upgraded to a paid account to offer assistance, make sure they’re fully set up and help them learn the system
Deliver online webinars and demos to customers to help them grasp the technology or to introduce new/additional features
Keep customer records up to date with communication that has occurred
Help to develop our onboarding process, technology and techniques to improve the quality of conversations with customers and improve early-stage usage and churn metrics
Liaise with internal teams to deliver product recommendations and feedback
Stay up to date with the latest Customer Success techniques and tools to drive improvements in our processes

Requirements:

Have the flexibility to work late shifts 2 nights per week to service our ANZ customers
Have some experience in a Customer Success, Support or Sales role, or can demonstrate talent and desire to help customers succeed
Are highly empathetic, high energy and can relate to people from all walks of life
Love to find ways to make technology understandable and relatable
Are highly organised with great attention to detail
Driven to make sure you contact all customers to need help onboarding, or potentially have an issue
Have excellent written and verbal communication skills
Thrive in a great team environment where everyone is friendly, innovative, and driven
Believe that tradespeople do important work and that supporting them to do their work better is an awesome thing to be a part of
Want to do work that improves other people’s lives, but also believe it should be fun

What we offer:

Values-based culture
Hybrid Working 3 office/2 home
Free in-office parking
A Dog-Friendly office
5 Wellbeing days per year
3 Giving Back Days per year
Southern Cross Health & Life Insurance
Join us for the 'Big Break' - 4 day company holiday

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Tradify Limited - All Job Offers

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