Customer Success Representative Jobs

EonX

Location:
Australia, Melbourne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The purpose of the Customer Success Representative role is to ensure that customers are successful in using EonX’s proprietary, white labeled, bill payments platform. As a key member of the team, your role will involve close collaboration with Business Development Managers to ensure a seamless customer onboarding experience. In this capacity, you will drive platform awareness, provide education, and promote adoption through regular and direct communications. Additionally, you will be responsible for managing post sales activities including customer lifecycle management, to ensure sustained customer satisfaction and loyalty.

Job Responsibility:

Onboard new customers and ensure a smooth transition into the platform
Develop and maintain positive relationships with customers, acting as their primary point of contact
Provide ongoing education and training to customers to ensure they are maximising the value of the platform
Monitor customer usage and engagement to identify potential issues and opportunities for improvement
Proactively address customer concerns and issues to ensure they are resolved in a timely and effective manner
Identify opportunities for upselling or cross-selling to existing customers
Collaborate with internal teams such as Business Development, Product, and Support, to ensure a seamless customer experience
Conduct regular check-ins with customers to assess their satisfaction and gather feedback
Develop and implement customer success strategies and initiatives to drive retention and growth

Requirements:

Proven experience and knowledge managing onboarding processes pertaining to business accounts
Strong stakeholder engagement skills with internal and external partners, with a proven record of client retention
Mature and accountable approach to goals, targets, and commitments to the business and to partners
Driven and highly motivated professional who can operate within a plan but also show innovation and initiative
Positive can-do attitude, strong written and verbal skills, trustworthy and a team player
Familiarity with Salesforce/CRM’s is critical

What we offer:

dynamic working environment
flexible work arrangements
diverse range of benefits and work perks
opportunities for career progression and development locally and internationally

Additional Information:

Job Posted:
December 08, 2025

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Customer Success Representative