Customer Success Representative Job at Foundation Software (Payson)

Customer Success Representative

Radancy is the global leader in talent acquisition software, helping employers a...

Location

United States , Atlanta

Salary:

45000.00 - 50000.00 USD / Year

Radancy

Expiration Date

Until further notice

Requirements

1–3 years of experience in customer support, media operations, digital marketing, advertising operations, or a related field
Strong organizational and time management skills with exceptional attention to detail
Comfort working with budgets, spreadsheets, and tracking documents
Experience using project management or workflow tools to manage tasks and deadlines
Clear written and verbal communication skills, including the ability to explain details simply
Ability to collaborate effectively with internal teams and external partners
A proactive mindset and willingness to learn new tools, platforms, and processes

Job Responsibility

Coordinate the setup, launch, and ongoing support of recruitment advertising campaigns across job boards, social media, and search platforms
Manage campaign requests and updates using internal and customer project management tools
Support weekly campaign pacing updates, including job volume and spend levels
Assist with third‑party media execution, including deployment of creative assets, tracking tags, and campaign configurations
Submit and manage tickets required to activate, update, or troubleshoot recruitment media
Create media authorization documents to support advertising purchases
Track campaign inventory, budgets, and spend
Support client invoicing by preparing invoice documentation
Assist with monthly reporting by updating templates, inputting data, and performing quality checks
Review creative assets to ensure accuracy, quality, and alignment with brand guidelines

What we offer

Comprehensive medical coverage, with dental, vision and life insurance
Competitive 401(k) plan with employer matching
Unlimited flexible time off (FTO)
World-class training that keeps you at the forefront of innovation

Fulltime

Customer Success Representative

This is a rare and foundational opportunity to be an early Customer Success Repr...

Location

United States , SF Bay Area

Salary:

110000.00 - 135000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

3-5 years of professional experience in Customer Success, Account Management, or a related client-facing function, with a proven track record of driving results
A 'doer' who thrives in a fast-paced, dynamic environment and is motivated to manage customer relationships hands-on
Highly independent and motivated, capable of operating with significant autonomy
Demonstrated ability to manage existing business effectively while simultaneously providing valuable input that helps shape organizational processes
Exceptional ability to translate customer feedback into actionable insights for product and engineering teams
Comfortable navigating organizational ambiguity and adapting to evolving team structures as the company scales

Job Responsibility

Manage existing customer relationships, ensuring their success and satisfaction with Luma's products
Provide valuable input from customer experiences, acting as the voice of the customer to internal teams
Help define and refine foundational customer success processes
Drive robust feedback loops between customers and our product/engineering teams to inform future development
Identify patterns in customer issues and proactively assist in developing solutions and best practices
Execute the initial customer journey and engagement models for a rapidly evolving frontier technology

Fulltime

Customer Success Representative

Location

USA , Payson

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

Previous SaaS software, sales or customer success experience with a software/tech company preferred
Demonstrate the ability to learn and advance in your technical ability
Strong communication skills
Become familiar with the WorkMax suite of products and solutions, speak accurately to these solutions with customers
Excellent phone communication and web presentation skills
Proactively communicate with customers and effectively manage time
Goal driven to meet customer retention
Prefer experience with software/SaaS technology tools. (Salesforce CRM, Zoom, Microsoft Suite, along with other technology tools we use)
Have CRM experience and update valuable customer data within the CRM (Salesforce)

Job Responsibility

Conduct outgoing calls to existing software/SaaS customers, improve relations with customers and help them realize the maximum value the WorkMax platform has to offer their organization
Generate new sales opportunities from existing WorkMax customers
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate and complete information to team members by documenting key details within Salesforce CRM
Handle customer complaints - provide appropriate solutions and alternatives within specified time limits
follow up with customers to ensure resolutions are achieved
Communicate internally and externally with colleagues to provide resolution to common customer challenges

Fulltime

Customer Success Representative

The Customer Success Representative (CSR) plays a pivotal role in building and m...

Location

United States , Strongsville

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

Prior experience in SaaS software, sales, or customer success within a tech company is preferred
Strong ability to learn new technical skills and adapt to evolving tools and processes
Excellent organizational skills, with the ability to manage multiple client issues simultaneously
Strong communication skills, both verbal and written, with an ability to engage and effectively resolve customer concerns
Ability to work independently, efficiently completing tasks with minimal supervision
Flexibility to adapt to changing job tasks and new programs/procedures
Familiarity with the company's suite of products and solutions, and the ability to communicate these solutions accurately to customers
Strong phone communication and web presentation skills
Proactive communication with customers and effective time management skills
Goal-driven, with a focus on achieving customer retention goals

Job Responsibility

Conduct outgoing calls to existing SaaS customers, helping them maximize the value of the platform for their organization
Identify and generate new sales opportunities within the existing customer base
Foster strong, long-term relationships and build trust with customers through open and interactive communication by overseeing their experience throughout the customer lifecycle – from onboarding through adoption, expansion and beyond
Document and track customer interactions and key details within Salesforce CRM and other SaaS tools
Address customer complaints by offering solutions and alternatives, following up to ensure satisfactory resolution
Work closely with customers at risk of cancellation or downgrade, identifying their needs and providing tailored solutions to enhance satisfaction and maintain their business
Collaborate with internal teams to resolve recurring customer issues and enhance the overall customer experience

What we offer

Manicures and pedicures in the office
Massages
House cleaning
Laundry service
Monthly car washes
Catered lunches Wednesdays
Monthly happy hour
Top-notch workout facility
Fitness classes
Free personal training

Fulltime

Customer Success Representative

A WorkMax Client Success Representative corresponds with existing customers, pro...

Location

United States , Payson

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

Previous SaaS software, sales or customer success experience with a software/tech company preferred
Demonstrate the ability to learn and advance in your technical ability
Strong communication skills
Become familiar with the WorkMax suite of products and solutions, speak accurately to these solutions with customers
Excellent phone communication and web presentation skills
Proactively communicate with customers and effectively manage time
Goal driven to meet customer retention
Prefer experience with software/SaaS technology tools. (Salesforce CRM, Zoom, Microsoft Suite, along with other technology tools we use)
Have CRM experience and update valuable customer data within the CRM (Salesforce)

Job Responsibility

Conduct outgoing calls to existing software/SaaS customers, improve relations with customers and help them realize the maximum value the WorkMax platform has to offer their organization
Generate new sales opportunities from existing WorkMax customers
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate and complete information to team members by documenting key details within Salesforce CRM
Handle customer complaints - provide appropriate solutions and alternatives within specified time limits
follow up with customers to ensure resolutions are achieved
Communicate internally and externally with colleagues to provide resolution to common customer challenges

Fulltime

Customer Success Representative

The Customer Success Representative is responsible for ensuring clients achieve ...

Location

Barbados , Bridgetown

Salary:

Not provided

Cloud Carib

Expiration Date

Until further notice

Requirements

Proven experience as a Customer Success Representative, Account Manager, or in a client facing support role
Hands on experience with customer management tools such as Salesforce, Zendesk, or equivalent CRM and ticketing platforms
Strong computer literacy, particularly with MS Office and reporting tools
Understanding of customer success metrics such as retention, churn, adoption, and expansion
Excellent organisational skills with the ability to prioritise multiple accounts and projects
Strong written, verbal, and in person communication skills with a customer centric approach

Job Responsibility

Support the Customer Success Manager with client success planning and execution
Maintain accurate customer records and account data within systems such as Salesforce and Zendesk
Drive customer retention through proactive engagement, onboarding, and adoption initiatives
Identify and close opportunities for account expansion.
Collaborate with Marketing, Sales, Product, and Support teams to deliver a seamless customer experience and ensure client needs are met
Prepare and deliver reports on key metrics such as retention, satisfaction scores, and expansion opportunities
Respond to customer queries and resolve issues in a timely and professional manner
Provide account insights including usage data, feedback, and health indicators to inform strategies
Contribute to customer success projects aimed at improving processes, tools, and overall client outcomes

Fulltime

Customer Success Representative

The team at Tradify Limited, a leading software company, is seeking a highly mot...

Location

New Zealand , Auckland

Salary:

Not provided

Tradify Limited

Expiration Date

Until further notice

Requirements

Have the flexibility to work late shifts 2 nights per week to service our ANZ customers
Have some experience in a Customer Success, Support or Sales role, or can demonstrate talent and desire to help customers succeed
Are highly empathetic, high energy and can relate to people from all walks of life
Love to find ways to make technology understandable and relatable
Are highly organised with great attention to detail
Driven to make sure you contact all customers to need help onboarding, or potentially have an issue
Have excellent written and verbal communication skills
Thrive in a great team environment where everyone is friendly, innovative, and driven
Believe that tradespeople do important work and that supporting them to do their work better is an awesome thing to be a part of
Want to do work that improves other people’s lives, but also believe it should be fun

Job Responsibility

Communicate with customers via phone, email and text once they’ve upgraded to a paid account to offer assistance, make sure they’re fully set up and help them learn the system
Deliver online webinars and demos to customers to help them grasp the technology or to introduce new/additional features
Keep customer records up to date with communication that has occurred
Help to develop our onboarding process, technology and techniques to improve the quality of conversations with customers and improve early-stage usage and churn metrics
Liaise with internal teams to deliver product recommendations and feedback
Stay up to date with the latest Customer Success techniques and tools to drive improvements in our processes

What we offer

Values-based culture
Hybrid Working 3 office/2 home
Free in-office parking
A Dog-Friendly office
5 Wellbeing days per year
3 Giving Back Days per year
Southern Cross Health & Life Insurance
Join us for the 'Big Break' - 4 day company holiday

Fulltime

Customer Success Representative

The Customer Success Representative (CSR) ensures accurate and timely responses ...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a sales support or customer service role
Proficiency in inside sales, direct sales, and inbound/outbound sales strategies
Familiarity with customer service platforms like Zendesk and JIRA
Strong analytical skills to evaluate performance metrics and identify improvement opportunities
Excellent communication and interpersonal skills to foster positive customer relationships
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Collaborative mindset with the ability to work across teams and departments
Commitment to delivering high-quality service and achieving customer satisfaction goals

Job Responsibility

Ensures accurate and timely responses to high volume inquiries
Provides positive customer experience
Responsible for managing daily operations, optimizing workflows, and maintaining service-level standards
Supervising and coaching team members
Monitoring ticket queues
Ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms
Analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction
Fostering a collaborative, customer-focused team culture

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in our company 401(k) plan
Access to top jobs, competitive compensation and benefits, and free online training

Fulltime

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