Customer Success Representative

• Manage a portfolio of New Zealand customers, helping them maximise the value of the eShepherd platform and ensuring long-term success
• Engage with customers via calls, video meetings, and digital tools to provide proactive support and guidance
• Play a key role in shaping scalable, efficient customer success processes and collaborating with Sales and Product teams to maximise impact
• Onboard new customers, delivering tailored training and resources
• Provide proactive, high-touch support to customers with varying levels of experience and comfort with technology
• Monitor platform adoption and proactively address barriers to success
• Manage key accounts, fostering loyalty and advocacy
• Take ownership of onboarded customers and identify upsell and cross-sell opportunities
• Track and report on adoption, retention, and customer satisfaction metrics
• Aggregate and communicate customer insights to inform product and process improvements
• Document best practices and contribute to scalable customer success processes

• Proven experience in customer success, account management, or a customer support role within agriculture, AgTech, or a related rural sector
• Strong technical aptitude with the ability to quickly learn and troubleshoot software and hardware used in farm operations
• a strong desire to find solutions
• Exceptional communication and relationship-building skills, with credibility in agricultural contexts
• Customer-focused mindset, driven to deliver measurable outcomes for farmers
• Proactive, self-motivated, and able to work independently while collaborating effectively with teams
• Experience using CRM systems and leveraging data to manage accounts and maximise customer value
• A relevant degree is advantageous, but practical ag experience and sector knowledge are essential

You might not tick every box, but you could have strong farming roots and experience in a customer-focused or account management role

• Competitive salary and performance-based incentives
• The excitement of a high-growth startup, but with Gallagher stability
• Career growth opportunities as we scale globally
• Tools and tech that make your job easier - what you need to succeed
• Supportive team culture – we value collaboration and practical problem-solving
• KiwiSaver contributions to support your future
• Boost App membership and staff discounts across NZ
• Life & Disability Insurance – because looking after you and your loved ones matters
• Hamilton site free parking, subsidised on-site café, and great eateries nearby
• Employee Assistance Program and wellbeing initiatives