Customer Success Representative Job at Radancy (Chicago)

Customer Success Representative

Radancy

Location:
United States , Chicago

Category:
Customer Service

Contract Type:
Not provided

Salary:

55000.00 - 60000.00 USD / Year

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Job Description:

Radancy helps companies attract and hire talent through our cloud-based recruitment marketing and technology solutions. As a Customer Success Representative, you will support the successful delivery of recruitment advertising programs by coordinating campaigns, managing workflows, tracking budgets, and ensuring high-quality execution across digital media channels. This role is ideal for someone who is highly organized, detail-oriented, and comfortable working across multiple systems, teams, and vendors. You will play a key role in ensuring recruitment campaigns launch accurately, perform effectively, and meet both customer and internal standards.

Job Responsibility:

Coordinate the setup, launch, and ongoing support of recruitment advertising campaigns across job boards, social media, and search platforms
Manage campaign requests and updates using internal and customer project management tools, ensuring work is tracked and completed on time
Support weekly campaign pacing updates, including job volume and spend levels
Assist with third‑party media execution, including deployment of creative assets, tracking tags, and campaign configurations
Submit and manage tickets required to activate, update, or troubleshoot recruitment media
Create media authorization documents to support advertising purchases
Track campaign inventory, budgets, and spend to ensure accurate documentation and alignment
Support client invoicing by preparing invoice documentation
Assist with monthly reporting by updating templates, inputting data, and performing quality checks
Review creative assets to ensure accuracy, quality, and alignment with brand guidelines
Coordinate feedback and revisions across internal teams, vendors, and customers
Support tracking tag audits and quality checks to ensure campaign activity is measured correctly
Flag issues or discrepancies and help coordinate resolution
Communicate campaign updates and next steps with customers via phone and email
Assist with day‑to‑day communications with advertising vendors and partners
Partner closely with Customer Success Managers and internal teams to ensure smooth execution and aligned messaging

Requirements:

1–3 years of experience in customer support, media operations, digital marketing, advertising operations, or a related field
Strong organizational and time management skills with exceptional attention to detail
Comfort working with budgets, spreadsheets, and tracking documents
Experience using project management or workflow tools to manage tasks and deadlines
Clear written and verbal communication skills, including the ability to explain details simply
Ability to collaborate effectively with internal teams and external partners
A proactive mindset and willingness to learn new tools, platforms, and processes

What we offer:

Comprehensive medical coverage, with dental, vision and life insurance
Competitive 401(k) plan with employer matching
Unlimited flexible time off (FTO)
World-class training that keeps you at the forefront of innovation

Additional Information:

Job Posted:
March 01, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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