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Customer Success Representative (Bilingual)

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Gallagher Group

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Location:
United States , Kansas City

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At eShepherd, we’re transforming livestock management with smart virtual fencing technology that gives ranchers more freedom, flexibility, and control. Our mission is simple: help ranchers operate more efficiently, more sustainably, and with better visibility - without compromise. We’re in a high-growth phase across North America. That means real opportunity, fast-paced decision-making, and the chance to be part of something that’s scaling globally. What makes us different? We combine startup energy with the backing of Gallagher - a global leader trusted for over 85 years across 100+ countries. You get the pace and ownership of a growing tech business, with the stability and support to back it up. Our purpose - Protect what matters most - is at the heart of how we support our customers and each other.

Job Responsibility:

  • Guide customers through onboarding, setup, and training
  • Build trusted relationships with ranchers and producers across North America
  • Provide ongoing support, product education, and best-practice guidance
  • Monitor engagement and proactively support retention and long-term success
  • Identify growth opportunities within customer accounts and apply expansion sales
  • Gather customer feedback and partner with product and development teams to improve the platform experience
  • Deliver onboarding sessions, training and webinars for customers
  • Stay close to livestock industry and agtech trends to better support customers

Requirements:

  • Experience in customer success, account management, customer operations, or technical support
  • Agricultural or livestock industry knowledge and an understanding of on-farm operations
  • Strong communication skills with the ability to explain technical concepts clearly and confidently
  • A proactive, customer-first mindset and strong relationship-building capability
  • The ability to manage multiple priorities and work effectively in a fast-moving environment
  • Comfort working independently while collaborating across global teams and time zones
  • Strong technical aptitude and confidence learning new systems and technology platforms
  • Experience with CRM, ERP, or operational systems such as SAP would be beneficial, though not essential
  • Bilingual Spanish and English communication skills are essential
  • Employment authorization in the U.S. is required
  • We are unable to provide visa sponsorship for this role

Nice to have:

Experience with CRM, ERP, or operational systems such as SAP

What we offer:
  • Competitive compensation and performance incentives
  • Career growth opportunities within a rapidly scaling global business
  • The energy and pace of a growth-stage technology company backed by Gallagher stability
  • A collaborative and supportive team culture
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • 401(k) and wellness programs
  • Employee Assistance Program and wellbeing support
  • The tools, technology, and flexibility you need to succeed in a remote role

Additional Information:

Job Posted:
May 19, 2026

Expiration:
June 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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