CrawlJobs Logo
Gallagher Group Logo Gallagher Group · IT - Software Development

Customer Success Representative (Bilingual – English & French)

Canada, Owen Sound · Job Posted May 19, 2026
Apply Position
Job Link Share

Job Description

This is a hands-on customer success role where your impact is immediate - you’ll be working directly with Canadian customers, supporting them in both English and French as they adopt and use eShepherd in real-world farming environments. From onboarding through to ongoing support, you’ll play a key role in making sure customers succeed - not just with the platform, but in how they run their operations.

Job Responsibility

  • Guide customers through onboarding, setup, and training (in English and French)
  • Build strong, long-term relationships with producers across Canada
  • Provide ongoing support, product education, and best-practice advice
  • Monitor engagement and proactively support retention and long-term success
  • Partner with sales teams to identify growth opportunities within customer accounts
  • Gather customer feedback and contribute to product improvements
  • Deliver onboarding sessions, training and webinars for customers
  • Stay connected to industry trends and customer needs

Requirements

  • Experience in customer success, account management, technical support, or similar
  • Fluency in both English and French (essential)
  • Strong communication skills, including the ability to explain technical concepts clearly
  • Ability to manage multiple priorities in a fast-paced environment
  • Confidence working independently and as part of a global team

Nice to have

  • Experience in agriculture, livestock, or AgTech environments
  • Understanding of Canadian farming or producer operations
  • Experience with CRM, ERP, or operational systems (e.g. SAP)

What we offer

  • Career growth in a rapidly scaling global business
  • Startup energy with the backing of Gallagher
  • Health and dental coverage
  • Retirement savings support (RRSP or equivalent)
  • Employee wellbeing and assistance programs
  • Tools, tech, and flexibility to do your best work
Gallagher Group - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Representative (Bilingual – English & French)

8 matching positions

Customer Service Representative

Do you thrive in a fast-paced environment? Are you a versatile multitasker, alwa...
Location
Location
Canada , Kirkland
Salary
Salary:
45000.00 - 50000.00 USD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
July 10, 2026
Flip Icon
Requirements
Requirements
  • Excellent communication skills in French, both written and oral
  • Bilingual in English required to interact with English-speaking clients and partners in Canada and the United States
  • 1 to 2 years of experience in customer service
  • Excellent organizational skills, with a strong work ethic and impeccable punctuality
  • Proficient in data entry with accuracy and efficiency
  • Proactive and positive approach to problem-solving
  • Ability to work independently while collaborating effectively in a dynamic environment
  • Good computer skills, including proficiency in the Microsoft Office suite
  • Knowledge of both imperial and metric measurement systems
  • Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts, is a plus
Job Responsibility
Job Responsibility
  • Offer exceptional customer service by phone and email, quickly identifying customer needs and implementing effective solutions to ensure their satisfaction
  • Accurately record and process customer information using the appropriate systems
  • Work closely with other departments to resolve issues quickly and efficiently
  • Actively contribute to the company’s success by ensuring customer satisfaction and proposing improvements to optimize services
What we offer
What we offer
  • Competitive Salary: An attractive salary between $45,000 and $50,000
  • Hybrid Work Model: Onboarding & Probation (3 to 6 months): 100% in-office, Post-Probation: Access to a hybrid schedule (e.g., 3 days in the office / 2 days from home)
  • In-depth Training & Support: A comprehensive training program, including the use of an AI-assisted database
  • Friendly Atmosphere: A warm and collaborative work environment where mutual aid and respect are core values
  • Varied Tasks
  • Exclusive & High-End Industry
  • Dynamic & Supportive Team
  • Fulltime
Read More
Arrow Right

Customer Service Representative

Do you enjoy being in motion, juggling different responsibilities, and constantl...
Location
Location
Canada , Kirkland
Salary
Salary:
45000.00 - 50000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 23, 2026
Flip Icon
Requirements
Requirements
  • Excellent communication skills in French, both written and oral
  • Bilingual in English required to interact with English-speaking clients and partners in Canada and the United States
  • 1 to 2 years of experience in customer service
  • Excellent organizational skills, with a strong work ethic and impeccable punctuality
  • Proficient in data entry with accuracy and efficiency
  • Proactive and positive approach to problem-solving
  • Ability to work independently while collaborating effectively in a dynamic environment
  • Good computer skills, including proficiency in the Microsoft Office suite
  • Knowledge of both imperial and metric measurement systems
  • Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts, is a plus
Job Responsibility
Job Responsibility
  • Offer exceptional customer service by phone and email, quickly identifying customer needs and implementing effective solutions to ensure their satisfaction
  • Accurately record and process customer information using the appropriate systems
  • Work closely with other departments to resolve issues quickly and efficiently
  • Actively contribute to the company’s success by ensuring customer satisfaction and proposing improvements to optimize services
What we offer
What we offer
  • Competitive Salary: An attractive salary between $45,000 and $50,000, aligned with market standards to reward your commitment and expertise
  • Hybrid Work Model: Onboarding & Probation (3 to 6 months): 100% in-office to ensure you master the tools and company culture
  • Post-Probation: Access to a hybrid schedule (e.g., 3 days in the office / 2 days from home)
  • In-depth Training & Support: A comprehensive training program, including the use of an AI-assisted database to help you answer technical questions and succeed in your role
  • Friendly Atmosphere: A warm and collaborative work environment where mutual aid and respect are core values (team led by Sabrina, the new Department Manager)
  • Varied Tasks: You will be constantly stimulated by diverse challenges, allowing you to discover new facets of the profession
  • Exclusive & High-End Industry: The opportunity to work for a specialized company renowned for the quality and innovation of its products (shower doors, bathtubs, LED mirrors, etc.)
  • Dynamic & Supportive Team: Join a tight-knit group ready to support one another to reach common goals, especially within the context of growth in the North American market
  • Fulltime
Read More
Arrow Right

Manager, Smart Services Operations

Smart Services offers a series of dynamic revenue programs such as "Smart Parts ...
Location
Location
Canada , Dorval
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent soft skills to coach, motivate and lead a team of professionals while fostering a cooperative atmosphere in a customer front line work environment
  • Minimum 10 years of experience in the aerospace, aircraft maintenance or technical knowledge of aircraft, cost per flight hour programs, warranty and aircraft maintenance planning and prior experience leading people are considered strong assets
  • Excellent customer handling and interpersonal skills and demonstrate patience
  • Strong Business Acumen and comfortable making tactical decisions that make strategic sense for the Program
  • Comfortable making presentations to Senior leaders and displaying a good control of your area by reviewing main Program KPIs and main current initiatives
  • Strong negotiation skills
  • Able to multitask and are tenacious to see deliverables through to completion
  • Bilingual English and French preferred, fluent in English both written and spoken a must
  • Autonomous and comfortable with decision making and delegation of work
  • Travel required
Job Responsibility
Job Responsibility
  • Lead a growing team of ten employees while coaching and fostering an open and cooperative atmosphere
  • Adjust workload balance across the team as needed and reassign customer territories as required by market changes in order to keep adequate Customer support
  • Assess resource allocation adequacy and take the lead on running recruiting processes if necessary
  • Promote staff development by coaching the team through proper PDPs (personal development plans) building and execution
  • Set Staff’s annual objectives and assess performance through the PMP process in order to support Program’s Overall objectives
  • Review and/or build KPI’s in order to assess employees individual performance and propose corrective actions if necessary
  • Build and/or review policies and guidelines pertaining to the team
  • Manage the Program in order to ensure successful execution of business deliverables, and if necessary, that corrective actions are planned and executed properly
  • Track renewal and transfer KPIs by the Operations/Account Management team
  • Keep Customer retention high by limiting any attrition and work
What we offer
What we offer
  • Insurance plans (Medical, life insurance, and more)
  • Employee Assistance Program
  • Competitive base salary
  • Fulltime
Read More
Arrow Right

Enterprise Inside Sales Representative

We are seeking a German speaking Enterprise Inside Sales Representative to join ...
Location
Location
Republic of Ireland , Dublin
Salary
Salary:
Not provided
jujur.eu Logo
JUJUR
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native or fluent German speaker with C1-level English
  • Bilingual candidates in French, Italian, Spanish, or Portuguese are also highly desirable
  • Proven success in outbound B2B, tech, or SaaS sales, with mid-market or enterprise experience strongly preferred
  • Strong results orientation with the ability to consistently meet and exceed targets
  • Excellent time management and the ability to prioritize effectively in a fast-paced environment
  • Demonstrated ability to build trusted relationships with enterprise stakeholders, including senior leaders and C-suite executives
  • Confident, consultative communication skills with the ability to articulate value propositions to executive audiences
  • Strong understanding of sales technology and familiarity with CRM and sales tools
  • Ability to receive and implement feedback to continuously improve performance
  • Strong problem-solving skills and the ability to adapt quickly
Job Responsibility
Job Responsibility
  • Generate and qualify enterprise leads through outbound prospecting, cold calling, email outreach, and social engagement
  • Manage multiple high-value client relationships with strategic follow-up and a focus on long-term partnership growth
  • Understand customer needs deeply to deliver tailored solutions and exceptional service
  • Navigate complex organizational structures to identify business priorities and influence decision-making
  • Partner with sales and support teams to execute effective sales strategies
  • Maintain accurate CRM records of sales activities, pipelines, and client interactions
  • Stay informed on market trends and competitor activity to identify new opportunities
  • Provide strong support throughout the sales process to ensure a seamless client experience
  • Achieve and exceed monthly and quarterly sales targets
  • Participate in regular sales meetings and training sessions to enhance skills and performance
What we offer
What we offer
  • Structured training & career development plan
  • Paid Parental Leave (Up to 6 weeks for Maternity and Paternity)
  • Paid Childcare/Dependent Care
  • Education Reimbursement
  • Comprehensive VHI cover from day 1
  • Bike To Work Scheme / TaxSaver Leap Card Scheme
  • Personal Hardship Loan Program
  • Rockstar Awards, Spot Prizes and Tenure Awards!
  • 24/7 Employee Assistance Program and Modern Health App
  • Fulltime
Read More
Arrow Right

Inside Sales Representative

We are seeking a German speaking SMB Inside Sales Representative to support a fa...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
jujur.eu Logo
JUJUR
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native or fluent German speaker with C1-level English
  • Bilingual candidates in French, Italian, Spanish, or Portuguese are also highly desirable
  • Proven success in outbound sales, ideally within B2B, tech, or SaaS environments
  • Strong results orientation with the ability to consistently exceed targets
  • Excellent time management and prioritisation skills
  • Exceptional relationship-building abilities with a client-focused approach
  • Strong persuasive and consultative selling skills
  • Basic understanding of technology and familiarity with CRM and sales tools
  • Ability to accept and apply feedback to continually improve performance
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Generate and qualify leads through outbound prospecting, cold calling, email outreach, and social engagement
  • Engage potential customers by building pipeline opportunities and establishing strong initial connections
  • Understand customer needs thoroughly and provide tailored solutions that support long-term relationships
  • Conduct needs analysis and deliver compelling presentations of recommended solutions
  • Collaborate closely with the sales team to execute effective sales strategies
  • Maintain accurate CRM records of sales activities, pipeline updates, and client interactions
  • Stay informed on industry trends and competitor activity to uncover new opportunities
  • Deliver exceptional customer service throughout the entire sales process
What we offer
What we offer
  • Structured training & career development plan
  • Paid Parental Leave (Up to 6 weeks for Maternity and Paternity)
  • Paid Childcare/Dependent Care
  • Education Reimbursement
  • Comprehensive VHI cover from day 1
  • Bike To Work Scheme / TaxSaver Leap Card Scheme
  • Personal Hardship Loan Program
  • Rockstar Awards, Spot Prizes and Tenure Awards!
  • 24/7 Employee Assistance Program and Modern Health App
  • Fulltime
Read More
Arrow Right
New

Business Development Manager

Reporting directly to the President of Plaisirs Gastronomiques, the Business Dev...
Location
Location
Canada , Boisbriand
Salary
Salary:
Not provided
plaisirsgastronomiques.com Logo
Plaisirs Gastronomiques
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Business Administration, Sales, Account Management, or a related field
  • Relevant experience in business development within the food industry or the consumer packaged goods (CPG) sector
  • Good knowledge of food retailers, distributors, and chain accounts is considered an asset
  • Minimum of three (3) to five (5) years of experience in a similar role
  • Knowledge of SAP is considered an asset
  • Bilingualism (French and English) is essential in order to communicate with English-speaking customers
  • Proven ability in prospecting and developing new customer relationships
  • Strong capability to identify and capitalize on new business opportunities
  • Excellent communication, negotiation, and presentation skills
  • Strong results orientation and focus on sales growth
Job Responsibility
Job Responsibility
  • Identify and develop new business opportunities with prospective customers and strategic partners
  • Build and maintain strong relationships with key players in the food industry
  • Develop and implement growth strategies aligned with market conditions and company objectives
  • Present new products and develop listing opportunities with prospective customers
  • Represent the company at industry events, trade shows, and conferences
  • Participate in commercial negotiations and prepare customer proposals
  • Collaborate closely with internal teams to ensure project feasibility, follow-up, and successful execution
What we offer
What we offer
  • Stimulating and collaborative work environment
  • Diverse and strategic projects
  • Flexible group insurance plans tailored to your needs
  • Flexible schedule
  • Hybrid work model
  • Competitive salary
  • Work-life balance
  • Permanent, stable, full-time employment
  • Competitive social benefits
  • Mobile and sick leave
  • Fulltime
Read More
Arrow Right

Bilingual Territory Manager, MDS

Reporting to the MDS National Sales Manager, the successful candidate will be re...
Location
Location
Canada , Montreal
Salary
Salary:
69000.00 - 119000.00 CAD / Year
bd.com Logo
BD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree
  • Minimum of 3 years experience selling medical devices to acute care facilities
  • Bilingual in French and English (read, spoken, written)
  • Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams
  • Proven track record of high-level sales success
  • Expert in managing complex sales environments
  • Results-driven and proactive
  • Strong problem-solving and analytical skills
  • Exceptional communication and presentation skills
Job Responsibility
Job Responsibility
  • Achieve and manage sales target through the effective management of BD’s base business and growth opportunities in the territory
  • Develop a pipeline of opportunities and business plan for the territory
  • Develop and implement strategic plans by working with members of the sales, marketing and clinical teams as well as maximize hospital contracts within the assigned territory
  • Manage and negotiate product validations, conversions, and sustainability plans
  • Translate the strategic marketing and sales plans into account-specific plans by leveraging the product value propositions to achieve targeted sales and growth
  • Work closely with the BD Clinical and Sales Teams to provide clinical end users with technical and best practice solutions
  • Establish, develop and maintain strong relationships with key decision makers, influencers and committees within hospitals in the territory
  • Ensure a high degree of awareness for BD’s portfolio to all hospitals, within assigned territory
  • Become the customer subject matter expert to deliver win/win solutions
  • Lead account planning initiatives (forecasting, funnel management, sales process rigor, strategic planning calls)
What we offer
What we offer
  • 401(k)/Retirement Plans
  • Professional Development
  • Paid Time Off
  • Awards & Recognition
  • Healthcare
  • Fulltime
Read More
Arrow Right

Inside Sales Representative - Brossard

Are you a B2B sales professional recognized for your rigor and curiosity? Our cl...
Location
Location
Canada , Longueuil
Salary
Salary:
62000.00 - 70000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 25, 2026
Flip Icon
Requirements
Requirements
  • Proven Experience: Demonstrated success in inside sales or industrial distribution (manufacturing or B2B environments)
  • Fluently Bilingual: Native or near-native proficiency in French and English to effectively communicate with English-speaking clients and North American partners outside of Quebec on a daily basis
  • Professionalism: Strong attention to detail, rigor, and a high level of professional ethics
  • Technical Aptitude: A keen interest in the technical and mechanical aspects of industrial equipment
  • Relationship Building: Proven ability to build lasting, trust-based relationships with a diverse clientele
Job Responsibility
Job Responsibility
  • Order Management: Manage and optimize the customer order cycle using the ERP system
  • Technical Support: Provide expert technical advice on a wide range of industrial blasting equipment
  • Business Growth: Contribute to company expansion through targeted outreach to reactivate former accounts
  • Account Follow-up: Ensure meticulous follow-up on client files to guarantee impeccable service quality
What we offer
What we offer
  • Generous Annual Bonus: Performance-based incentives
  • Benefits Package: Group insurance and a group RRSP with employer contributions (up to 3%)
  • High Flexibility: Option to work a 4-day work week
  • Personal Days: A bank of 5 personal/sick days to be used according to your actual needs
  • On-site Perks: Free parking and complimentary coffee
  • Work Environment: A healthy, calm, and collaborative open-office atmosphere
  • Fulltime
Read More
Arrow Right