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Customer Success Representative – eShepherd

United Kingdom, Birmingham Employment contract · Job Posted June 04, 2026
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Job Description

As a Customer Success Representative, you'll partner with livestock producers across the UK and Europe, helping them successfully adopt and maximise the value of the eShepherd platform. You'll guide customers through onboarding, training, and ongoing engagement, becoming a trusted partner as they integrate virtual fencing into their farming operations. Working closely with our Sales, Product, and Technical teams, you'll help shape the customer experience while contributing to long-term customer success and business growth.

Job Responsibility

  • Guide customers through onboarding and implementation
  • Deliver training and education that builds confidence and capability
  • Support customers as they integrate eShepherd into their operations
  • Monitor engagement and proactively address adoption challenges
  • Develop trusted relationships with livestock producers and key stakeholders
  • Act as a primary point of contact throughout the customer journey
  • Help customers achieve their grazing and livestock management objectives
  • Support long-term customer retention and success
  • Gather customer feedback and share insights with internal teams
  • Collaborate with Product and Development teams to enhance the customer experience
  • Contribute to best practice adoption across the customer base
  • Develop expertise in virtual fencing and the broader AgTech landscape

Requirements

  • Experience managing customer relationships, accounts or client portfolios
  • A genuine interest in agriculture, livestock production or emerging farm technologies
  • Strong communication and relationship-building skills
  • Confidence delivering training, guidance and support to customers
  • A proactive approach to problem solving and customer outcomes
  • The ability to work independently while collaborating with a wider international team

Nice to have

  • AgTech customer success or account management
  • Livestock, dairy, beef or grazing systems
  • Agricultural software, farm management platforms or precision agriculture
  • Technical customer support, onboarding or implementation roles
  • Farm advisory, animal nutrition or agricultural sales

What we offer

  • Competitive salary based on experience
  • Performance-based bonus
  • Flexible, remote working
  • Ongoing training and development opportunities
  • Career progression within a growing global business
  • Employee Assistance Programme and wellbeing support
  • Collaborative, supportive team environment
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