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Customer Success Quality Specialist

https://www.ledger.com Logo

Ledger

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Location:
France, Paris

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

With the ambition of providing the best Customer Support in the world, we are looking for a Customer Success Quality Specialist to play a crucial role in ensuring exceptional service delivery across all customer touchpoints.

Job Responsibility:

  • Monitor and evaluate customer interactions across all channels to ensure quality standards are consistently met
  • Apply review guidelines to assess performance, reliability and quality of service
  • Compile performance data at both team and individual levels using quality monitoring systems
  • Identify trends and patterns to help improve customer experience
  • Provide actionable feedback to team members to enhance their performance
  • Assist in designing and implementing quality monitoring processes
  • Support calibration sessions with stakeholders to ensure consistency in evaluation
  • Help prepare internal quality reports with meaningful insights
  • Collaborate with other departments to optimize customer experience
  • Contribute to continuous improvement initiatives based on quality findings

Requirements:

  • 1-2 years experience in Quality Assurance, Customer Service, or related field
  • Strong attention to detail and analytical skills
  • Excellent understanding of customer service principles
  • Outstanding written and verbal communication skills in English
  • additional languages are a plus
  • Ability to provide constructive feedback in a positive manner
  • Experience with CRM systems and quality management tools is advantageous
  • Self-motivated with good time management skills
  • Adaptability to work in a fast-paced environment
  • Understanding of cryptocurrencies or blockchain environments is mandatory

Nice to have:

  • Experience with CRM systems and quality management tools
  • additional languages are a plus
What we offer:
  • Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
  • Flexibility: A hybrid work policy
  • Social: Frequent social events, snacks and drinks
  • Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
  • Well-being: Personal development, coaching & fitness with our dedicated partners
  • Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
  • High tech: Access to high performance office equipment and gadgets, including Apple products
  • Transport: Ledger reimburses part of your preferred means of transportation
  • Discounts: Employee discount on all our products

Additional Information:

Job Posted:
May 13, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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