Customer Success Project Specialist

Customer Success (CS) is a specialised team within LHH Sales that is responsible for implementing the largest and most complex accounts. Customer Success includes the execution and commercialisation of contracts, plus the management of ongoing account operations and orchestration of all deliverables during the life of the contract. Individuals in this role may partner with other Customer Success team members and Sales Leaders on the most complex accounts and may be asked to serve as the lead on less complex accounts. The individual demonstrates a high level of tactical proficiency and account management responsibilities, which means ensuring all day to day account operations and contracted deliverables, are completed on-time, accurately and to the highest quality. This is the entry-level contributor role on the Customer Success team and is differentiated from the other Customer Success team levels by the size, scope, volume and strategic nature of the accounts/projects with which this professional is entrusted.