Customer Success Program Manager

We are looking for a strategic and customer-centric Program Manager to join our Global Customer Success organization. 3Shape is a dynamic company dedicated to innovating superior patient care. We create advanced technology and imaging techniques to non-technical medical professionals, providing them with a seamless user journey with simple and intuitive tools. With a commitment to excellence and a customer-centric approach, we are poised for significant growth in the coming years. Are you looking for an opportunity where you can have a significant impact on our approach to customer engagement and put your stamp on a crucial development area of 3Shape? Then this position might be for you. Help Shape the Future Customer Experience for Our Lab Customers In this role, you will own the end-to-end customer journey, customer experience, and customer outcomes for our global Lab customer segment. Working closely with regional Customer Success teams and key stakeholders across Product, Marketing, Education, Enablement, and Support, you will define and drive the programs, standards, and initiatives that help customers achieve value throughout their lifecycle with 3Shape. This is a highly visible global role where you will influence customer experience strategy, drive alignment across regions, and ensure consistent execution that improves onboarding, adoption, retention, and customer satisfaction.