Customer Success Program Manager

We are looking for an experienced Program Manager to act as a force multiplier for our Customer Success (CS) organization. In this role, you will operate as a high-impact individual contributor, responsible for designing, managing, and executing critical internal projects that allow our CS team to scale. Unlike a traditional software project manager who oversees code delivery, you will manage business value delivery. You will spearhead initiatives such as implementing new CS platforms (e.g., Gainsight/CAST), rolling out new retention playbooks, restructuring the customer journey, or managing the "Operational Readiness" for major product launches. You have a passion for organization, process optimization, and ensuring our CSMs have the infrastructure they need to drive customer goals.