Customer Success Program Manager

We are seeking a senior, multidisciplinary Customer Success Program Manager to own and drive customer success across complex, mission-critical deployments. This role is intentionally designed to go beyond a traditional Customer Success Manager position. As a Customer Success Program Manager, you will own end-to-end customer programs spanning onboarding, deployment, adoption, and long-term success across hardware, software, and services. You will operate as the primary customer owner while coordinating execution across Product, Engineering, Support, Field Services, Sales, and Operations. This role is ideal for a highly independent professional who thrives in early-stage or evolving environments, is comfortable building structure where processes are still developing, and can lead complex initiatives without direct authority. This role is not suited for candidates who require highly prescriptive processes or narrowly defined responsibilities. Success in this position requires comfort operating autonomously, managing complexity, and serving as the primary success owner for mission-critical customer programs.