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Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you.
Job Responsibility:
Support myBUY procurement platform users by managing incidents, resolving P2P issues, and ensuring end-to-end handling of service requests
Incident (INC) Management: Incident identification and recording
Classification and initial support to the Users for the Incident
Investigation and diagnosis of Incidents
Escalation procedures for ensuring Incident resolution
Incident resolution and restoring service to its normal operation
Communicating with the User and Closing the Incident ticket
Training end users in myBUY usage
Requirements:
Bachelor´s degree needed
Good interpersonal skills
Experience in Incident Management
Ideally with a Procurement background
Good English level (written and spoken) mandatory
ERP (SAP / ARIBA) experience
1+ Years of experience required
Clear communication
Strong customer service background
Problem-solving capability
Ability to follow structured processes
Comfortable with high-volume workload
What we offer:
Opportunities to learn and develop every day through a wide range of programs
Internal digital platforms that promote self-learning
Development programs according to Leadership skills
Specialized training according to the role
Learning experiences with internal and external providers
Recognition programs for seniority, behavior, leadership, moments of life, among others
Financial wellness programs
A flexibility program that will allow you to balance your personal and work life
Benefits for family such as Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life