Customer Success Partner Job at Atlean World (Sofia)

Partner Customer Success Manager, Advisors Client Services

Advisors Client Services is a client-facing team that partners with customers an...

Location

Singapore , Singapore

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Hands-on Experience: extended experience in integrated marketing, with a strong focus on digital marketing planning and data-driven implementation
Strong understanding of media buying, audience segmentation, and campaign optimization.
Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
Client Management: Proven track record in customer success or managing client accounts and leading digital marketing solutions
Proven track record in reducing churn, driving adoption, and upselling/cross-selling solutions.
Project Execution: Ability to plan and execute marketing strategies and campaigns across key marketing channels to drive impactful outcomes
Exposure to AI-driven personalization and data analytics for campaign performance
Collaboration: Thrive in a matrix organization structure, manage internal and external stakeholders effectively
Product-minded and focused on delivering solutions that are scalable, leverage cutting-edge technologies, and ultimately delightful for end-users
Proven ability to work with both business and technology stakeholders

Job Responsibility

Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
Assessing client needs and finding creative solutions and configurations from among Mastercard product suite
Project managing the delivery of new and complex solutions to our customers
Partnering with our product and partner sales teams to ensure clear communication to our customers, incl. developing and maintaining customer support and sales materials
Acting as the knowledge expert on products and solutions and the most effective means of implementations with Media Delivery teams
Engaging in pre-sales activities to showcase value future customers can achieve from the solutions
You will be a primary point for managing partner relationship primarily in media industry
You will be responsible for monitoring Partner Performance and satisfaction
Assist with strategic customer opportunities (new markets, new use cases, Mastercard Influenced opportunities).
Coordinate across Mastercard teams to optimize customer usage of Mastercard ad-insights product within partner ecosystem. Include broader account plan for end customers who have a CAM relationship

Fulltime

Manager, Partner Customer Success

As the Manager, Partner Customer Success, you will build and lead a team respons...

Location

United States

Salary:

174000.00 - 205000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

4+ years leading customer-facing teams (Customer Success, Account Management, or Partner-focused roles)
Demonstrated ability to do more than manage people — you own programs, solve ambiguous problems, and drive strategic outcomes
Experience managing up, across, and down to influence stakeholders and move initiatives forward
Strong data literacy and business acumen — ability to analyze trends, uncover insights, forecast impact, and drive decisions autonomously
Proven ability to build and refine processes in a high-growth environment
Passion for customer and partner success, with a track record of building trusted relationships and navigating complex issues
Experience supporting customers across SMB and Enterprise segments
international experience a plus
Resilient, creative problem solver who maintains a non-emotional, pragmatic approach to setbacks
Growth mindset and deep curiosity — eager to iterate, learn quickly, and continuously improve

Job Responsibility

Hire, coach, and develop a team of Partner CSMs who consistently deliver customer value, operational excellence, and strong partner relationships
Model and foster a culture of customer obsession, accountability, and cross-functional collaboration
Build onboarding and enablement programs that ramp new hires to proficiency and prepare the team for ongoing growth
Take strategic ownership of partner lifecycle management — from onboarding and enablement to adoption, advocacy, and long-term retention
Identify problems proactively and drive solutions to completion rather than escalating — demonstrating strong judgment, resilience, and creative problem-solving
Develop scalable, repeatable processes that empower partners to deliver successful customer outcomes at high velocity
Use data to identify opportunities, risks, patterns, and insights — and translate those into action plans for your team and partners
Define and track key business metrics (e.g., partner activation, customer adoption, renewal health), making data-backed decisions without needing direction
Operate effectively at multiple altitudes: deep in tactical details when needed while maintaining ownership of the broader strategy
Partner closely with Revenue Operations, Partnerships, Sales, Product, Marketing, and Support to improve the Partner CS experience and product fit

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Digital Customer Success Partner

As a key role on the Customer Success Team, you will support our clients in thei...

Location

Germany , Berlin

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 2 years experience in a Customer Success position, ideally in the SaaS-industry
Fluent proficiency in English and German
Proactive and prefer working in a results-oriented culture
Capability to prioritize and manage a large portfolio of clients
Ability to express your ideas through data in a clear and concise manner, both in writing and orally
Strong interest for the digital industry, education and e-learning in particular

Job Responsibility

Support clients in their digital training strategy through the 360Learning platform
Lead the setup and support for clients across UK and German markets
Ensure the renewal of contracts by coordinating different resources
Ensure the business impact of our solution is in line with the client’s business objectives
Work closely with the EMEA account management team to ensure client KPIs are met
Create and develop processes to handle a one-to-many approach, reporting and communication processes
Define the learning transformation roadmap with the client
Activate and build a digital strategy for your book of business
Define planning of the initiatives on the solution
Identify and document customer use-cases

What we offer

Work From Home perks
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
Total work from home possible anywhere in Germany
Diversity, Equity, and Inclusion ERGs
Corporate Social Responsibility program

Fulltime

Digital Customer Success Partner

As a key role on the Customer Success Team, you will support our clients in thei...

Location

United Kingdom , London

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 2 years experience in a Customer Success position, ideally in the SaaS-industry
Fluent proficiency in English and German
Proactive and prefer working in a results-oriented culture
Capability to prioritize and manage a large portfolio of clients
Ability to express your ideas through data in a clear and concise manner, both in writing and orally
Strong interest for the digital industry, education and e-learning in particular

Job Responsibility

Support clients in their digital training strategy through the 360Learning platform
Lead the setup and support for clients across UK and German markets during the launch of their new collaborative learning software
Ensure the renewal of contracts by coordinating different resources
Ensure the business impact of our solution is in line with the client’s business objectives
Work closely with the EMEA account management team to ensure client KPIs are met
Create and develop processes to handle a one-to-many approach, reporting and communication processes
Define the learning transformation roadmap with the client
Activate and build a digital strategy for your book of business
Define planning of the initiatives on the solution
Identify and document customer use-cases

What we offer

Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage
Employee Care Line
Flexible hours
Total work from home possible anywhere in the UK
Diversity, Equity, and Inclusion: 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
Corporate Social Responsibility

Fulltime

Strategic Customer Success Partner Coach

As a Client Success Partner Coach (CSP Coach), you will own the most critical cu...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 10 years of extensive experience in Customer Success
5 years in a Manager position
Ability to find the middle ground between product, learning and development strategy and champion collaborative learning
Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
Data-driven decision making (analyzing churn, adoption, and success metrics)
Coaching and mentoring skills (developing junior/mid-level client success managers)
Performance management & career development planning
Fluent English (US/UK) / B2 level or equivalent (FR)
Successful experience as a CSP (having achieved objectives over the last 18 months)

Job Responsibility

Own the most critical customers in France
Support, mentor and guide the Client Success Partners (CSPs) that manage them
Responsible for the development of every team member and the achievement of renewal and expansion of clients for the largest accounts in the French market
Establish yourself as the point of escalation on your team’s accounts
Define initiatives to fill identified gaps
Report on risk, detailed product needs, retention, expansion and customer performance metrics
Deliver quarterly performance reviews for direct reports
Define OKRs
Define routine for working with AMs / product / alliances / CS Ops
Be autonomous on account reviews

What we offer

Work From Home stipend
RTT
Lunch vouchers
Medical insurance
Gym subscription
1 month parental leave for the second parent
Flexible hours
Full remote work possible anywhere in France
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)
Corporate Social Responsibility charter

Fulltime

Digital Customer Success Partner

As a key role on the Customer Success Team, you will support our clients in thei...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

At least 2 years experience in a Customer Success position, ideally in the SaaS-industry
Fluent proficiency in English and German
Proactive and prefer working in a results-oriented culture
Capability to prioritize and manage a large portfolio of clients
Ability to express your ideas through data in a clear and concise manner, both in writing and orally
Strong interest for the digital industry, education and e-learning in particular

Job Responsibility

Support clients in their digital training strategy through the 360Learning platform
Lead the setup and support for clients across UK and German markets
Ensure the renewal of contracts by coordinating different resources
Ensure the business impact of our solution is in line with the client’s business objectives
Work closely with the EMEA account management team to ensure client KPIs are met
Create and develop processes to handle a one-to-many approach, reporting and communication processes
Define the learning transformation roadmap with the client
Activate and build a digital strategy for your book of business
Define planning of the initiatives on the solution
Identify and document customer use-cases

What we offer

Work From Home allowance
social security
health insurance
unemployment insurance
common contingency
salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion ERGs

Fulltime

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...

Location

United States , New York

Salary:

100000.00 - 115000.00 USD / Year

SITA

Expiration Date

Until further notice

Requirements

5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
Familiarity and prior experience with ITIL-based operation processes
Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
7+ years in managing customer relationship for on-going services, preferably in customer service or operations
Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.

Job Responsibility

Partner with the account team to oversee service delivery and performance
Conduct customer service reviews and support executive account planning
Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
Collaborate with internal teams to resolve issues and provide feedback to the account team
Analyze customer data and feedback to identify trends, risks, and engagement levels
Partner with the account team on retention strategies for at-risk customers
Manage success plans, documentation, and communications to improve satisfaction
Prepare reports on metrics and contribute to knowledge resources (FAQs, training).

What we offer

Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

Fulltime

Customer Success and Renewals Manager

Ericsson is seeking an experienced Manager, Customer Success & Renewals to lead ...

Location

United States , Plano

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

3–6+ years of experience in Customer Success within telecommunications, high-growth SaaS, or technology environment, and at least 2 years in a people management or team lead role
Demonstrated experience managing CSM teams focused on strategic or enterprise-tier accounts
Background in cellular connectivity, IoT, wireless, or adjacent technology verticals is required
direct cellular connectivity experience strongly preferred
Proven track record managing renewals, including churn risk management, renewal negotiations, and retention strategy execution
Experience running QBRs with customers at a strategic or executive level
Strong cross-functional collaboration skills, particularly working alongside Sales on account growth
Data-driven approach to managing team performance and customer health

Job Responsibility

Directly manage a team of Customer Success Managers and a Renewals team focused on strategic accounts
serve as the primary escalation point for customer and process issues
Conduct regular one-on-ones, performance reviews, and team meetings
create individual development plans and define clear growth pathways for direct reports
Partner with the Sr. Director to translate the 3-year CS vision into a milestone-driven roadmap, defining success benchmarks at 12, 24, and 36 months across team structure, tooling, and key metrics (Net Revenue Retention / Gross Revenue Retention). Track and report on progress against milestones
Set and enforce clear standards for customer engagement quality, regularly reviewing call recordings and account notes, and health scores to coach the team on value-based conversations
Build a repeatable framework for identifying expansion signals and ensure CSMs can qualify and co-sell opportunities alongside the Sales team
Oversee the renewals process for strategic accounts, managing churn risk and holding Sales accountable for account growth milestones
Own and lead the Quarterly Business Review (QBR) program — both customer-facing and internal — ensuring clear outputs including satisfaction assessments, risk items, and health scores
Lead adoption, enablement, and training of ChurnZero across the CS team and field sales, establishing consistent reporting cadences for leadership

What we offer

subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution
subsidized HMO option through Kaiser for California employees
subsidized dental and vision coverage
401(k) plan has a 4% company match and immediate vesting
company-paid employee basic life and AD&D insurance
company-paid disability benefits
minimum of 15 days of accrued vacation
up to 3 personal days per year
11 annual holidays
8 hours of volunteer time

Fulltime

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Customer Success Partner

Job Description

Job Responsibility

Requirements

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