CrawlJobs Logo
Yopeso Logo Yopeso · Customer Service

Customer Success & Operations

Moldova, Chisinau · Job Posted March 19, 2026
Apply Position
Job Link Share

Job Description

In the role of Customer Success & Operations you’ll be the friendly, knowledgeable face of our company for customers. You’ll help users get the most out of our platform—from answering “how-to” questions to guiding them through setup, onboarding, and best practices. You’ll combine problem-solving with relationship-building to make sure every customer is successful. We are looking for a self-starter with strong ownership and a startup mindset — someone who can confidently operate between Customer Support and Account Management. You will be the strategic, trusted partner for our customers: guiding them through onboarding, translating complex data into actionable insights, identifying growth opportunities, and ensuring they get maximum value from our platform. This is not just a support role — you will lead, influence process and product decisions, and help shape how customers experience.

Job Responsibility

  • Respond to customer inquiries via chat, email, or tickets in a clear, empathetic, and timely way
  • Help customers navigate the platform, troubleshoot issues, and understand new features
  • Collaborate with internal teams to resolve customer challenges quickly and effectively
  • Support new customers through onboarding and training sessions to help them start strong
  • Build lasting relationships by checking in regularly and ensuring they’re getting real value from the product
  • Track customer engagement and reach out proactively if someone might need extra help or encouragement
  • Share customer feedback with the product and marketing teams to improve the overall experience
  • Analyze customer productivity trends and platform outputs to identify improvement opportunities
  • Provide clear summaries and recommendations based on engineering performance data
  • Translate technical activity (commits, pull requests, delivery metrics) into actionable insights aligned with business goals
  • Support customers in using P10Y for performance benchmarking and decision-making
  • Update our documentation and FAQs to make it easier for customers to find answers on their own
  • Review and refine tools for tracking customer communications
  • Review and refine the customer interaction workflows
  • Make updates to our website to reflect product and strategy updates
  • Maintain communications with external vendors
  • Get involved in marketing initiatives

Requirements

  • 3–5+ years in Customer Success, Operations, or Account-facing roles
  • Excellent English — both written and verbal
  • Experience working with analytics dashboards and interpreting insights
  • A self starter, able to prioritize, plan, and follow through independently
  • Comfort working in a fast-moving startup environment
  • Strong communication, empathy, and relationship-building ability
  • Ability to handle multiple tasks and stakeholders with structure and accountability
  • Flexibility to occasionally work U.S.-aligned hours

Nice to have

  • Experience in SaaS or other software products
  • Familiarity with productivity, engineering, or analytics tools
  • Familiarity with data-intensive products
  • Knowledge of CRM or customer lifecycle systems (HubSpot, Zendesk, etc.)

What we offer

  • Competitive remuneration
  • Remote work
  • 28 calendar days of vacation
Yopeso - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success & Operations

8 matching positions

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...
Location
Location
United States , New York
Salary
Salary:
100000.00 - 115000.00 USD / Year
sita.aero Logo
SITA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
  • Familiarity and prior experience with ITIL-based operation processes
  • Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
  • 5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
  • 7+ years in managing customer relationship for on-going services, preferably in customer service or operations
  • Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
  • Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
  • Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.
Job Responsibility
Job Responsibility
  • Partner with the account team to oversee service delivery and performance
  • Conduct customer service reviews and support executive account planning
  • Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
  • Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
  • Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
  • Collaborate with internal teams to resolve issues and provide feedback to the account team
  • Analyze customer data and feedback to identify trends, risks, and engagement levels
  • Partner with the account team on retention strategies for at-risk customers
  • Manage success plans, documentation, and communications to improve satisfaction
  • Prepare reports on metrics and contribute to knowledge resources (FAQs, training).
What we offer
What we offer
  • Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
  • Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
  • Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
  • Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
  • Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
  • Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
  • Fulltime
Read More
Arrow Right

Customer Success Operations Manager (Planhat)

We are looking for a hands-on, technically-minded Customer Success Systems Archi...
Location
Location
United Kingdom; Netherlands; Germany , London; Amsterdam; Berlin
Salary
Salary:
Not provided
corsearch.com Logo
Corsearch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Power User or Admin in Planhat (strongly preferred) or Gainsight/ChurnZero
  • You must understand backend configuration, not just front-end navigation
  • 'Power user' of Excel
  • Highly proficient in VLOOKUPs, Pivot Tables, and complex formulas
  • Solid experience with Salesforce (SFDC) and how it integrates with CS platforms
  • A deep understanding of data attribution, relational databases, and (ideally) basic SQL
  • Extreme Autonomy
  • Proven track record of driving complex projects to completion without hand-holding
  • Critical Thinking
  • SaaS Background
Job Responsibility
Job Responsibility
  • Planhat Administration & Ownership
  • System Ownership
  • Backend Configuration
  • Workflow Design
  • Actionable Reporting
  • Data Integrity & SFDC Alignment
  • System Cleanup
  • Cross-Functional Sync
  • Proactive Health Monitoring
  • Project Leadership & Autonomy
  • Fulltime
Read More
Arrow Right

Customer Success Operations Associate

Location
Location
India , Coimbatore, Bangalore, Chennai
Salary
Salary:
Not provided
augustahitech.com Logo
Augusta Hitech Soft Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Administrative Support
  • Onboarding and Offboarding Resources
  • Cross-Functional Collaboration
  • Attention to detail
  • Ability to design process and implement them for Customer Success Operations
  • Should be independent, self-driven and self-motivated
Job Responsibility
Job Responsibility
  • Administrative Support: Handle routine paperwork, data entry, and documentation maintenance, such as updating client profiles, knowledge bases, internal reports, and writing drafts of Statements of Work (SOWs) for review by Account Managers
  • Scheduling and Coordination: Schedule interviews for new resources, client meetings, or training sessions
  • coordinate cross-functional activities like resource allocation and collaborate with the Talent Acquisition team on sourcing, screening, and onboarding needs
  • Onboarding and Offboarding Resources: Manage the end-to-end process for onboarding new team members or consultants (e.g., setup in systems, training coordination, and Background Verification/BGV processes) and offboarding (e.g., access revocation, knowledge transfer) to ensure compliance and seamless transitions
  • Logistics Management: Coordinate shipments of equipment like laptops or other hardware for resources, tracking delivery and resolving any delays
  • Timesheet and Compliance Follow-Up: Monitor and follow up on timesheets for resources, ensuring accuracy, timely submission, and compliance with company policies or client contracts
  • assist with BGV follow-ups as needed
  • Issue Resolution for Resources: Address day-to-day issues faced by resources (e.g., technical glitches, access problems, or workflow bottlenecks) through ticket management, escalation to relevant teams, and quick fixes
  • Reporting and Metrics Tracking: Compile basic reports on resource utilization, account health, or operational metrics
  • prepare monthly client meeting reports summarizing key discussions, action items, and outcomes
  • Fulltime
Read More
Arrow Right

Customer Success Operations Analyst

Optimizely is seeking an experienced Customer Success Operations Analyst to join...
Location
Location
Bangladesh , Dhaka
Salary
Salary:
Not provided
optimizely.com Logo
Optimizely
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ Years of experience working for a SaaS organization
  • 1+ Year of Salesforce Experience
  • Bachelors Degree
Job Responsibility
Job Responsibility
  • Help own the customer success data framework within our Salesforce instance
  • Establish best practices in data hygiene for salesforce opportunity management for customer success
  • Help support quarterly and annual book of business redistribution within Salesforce and Excel
  • Help support customer success manager quota management within Clari
  • Help quality check Clari quota data and ad-hoc requests
  • Run ad-hoc salesforce reports
  • Review and improve current process frameworks and begin to align all processes into a singular motion
  • Develop and maintain trust cross-departmentally
  • Maintain your own current functional knowledge and technical knowledge of our platform
  • Stay on top of industry news, technology products, platforms and partners
What we offer
What we offer
  • Best-in-class compensation plans
  • Two annual festival bonuses
  • Recognition and rewards programs
  • Vacations days
  • Annual Work/Service Anniversary Leave
  • Parental leave (both maternity and paternity)
  • Health insurance
  • Reproductive benefits for both parents
  • Volunteering opportunities to make a difference
  • Chance to work alongside our incredible global team
  • Fulltime
Read More
Arrow Right

Customer Success Operations Analyst

Optimizely is seeking an experienced Customer Success Operations Analyst to join...
Location
Location
Bangladesh , Dhaka
Salary
Salary:
Not provided
optimizely.com Logo
Optimizely
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ Years of experience working for a SaaS organization
  • 1+ Year of Salesforce Experience
  • Bachelors Degree
Job Responsibility
Job Responsibility
  • Help own the customer success data framework within our Salesforce instance. This includes daily management of CsOps SFDC Data Dashboard
  • Establish best practices in data hygiene for salesforce opportunity management for customer success
  • Help support quarterly and annual book of business redistribution within Salesforce and Excel
  • Help support customer success manager quota management within Clari
  • Help quality check Clari quota data and ad-hoc requests
  • Run ad-hoc salesforce reports
  • Review and improve current process frameworks and begin to align all processes into a singular motion
  • Develop and maintain trust cross-departmentally
  • Maintain your own current functional knowledge and technical knowledge of our platform
  • Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise
What we offer
What we offer
  • Best-in-class compensation plans
  • Two annual festival bonuses
  • Recognition and rewards programs
  • Vacations days
  • Annual Work/Service Anniversary Leave
  • Parental leave (both maternity and paternity)
  • Health insurance
  • Reproductive benefits for both parents
  • Volunteering opportunities to make a difference
  • Chance to work alongside our incredible global team
  • Fulltime
Read More
Arrow Right

Senior Customer Success Operations Analyst

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...
Location
Location
United States
Salary
Salary:
120000.00 - 165000.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
  • Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker. etc.
  • Experience with customer health, adoption, Success KPIs, scaled programs
  • Experience implementing programs and processes that scale
  • a willingness to “roll up your sleeves” to get work done as the organization grows
  • Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
  • Proven ability to lead high impact process improvement initiatives while executing hands-on in a fast-paced, evolving environment
  • Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision making
  • Customer-first mindset with a passion for enhancing customer experiences through process and tooling
  • Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams
Job Responsibility
Job Responsibility
  • Drive proactive insights from data signals to recommend process improvements for our CS teams
  • Receive feedback from Success teams to help define projects and process improvements to ensure an optimal model for our team and Wiz customers
  • Work cross-functionally to support operational programs aligned to overall organizational strategy
  • Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
  • Track and measure outcomes of CS initiatives
  • Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right

Customer Success Operations Manager

The Customer Success Operations team aims to accelerate Wiz’s growth by driving ...
Location
Location
United States
Salary
Salary:
152000.00 - 209000.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments
  • Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker
  • Experience with customer health, adoption, Success KPIs, scaled programs
  • Experience implementing programs and processes that scale
  • a willingness to “roll up your sleeves” to get work done as the organization grows
  • Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions
  • Proven ability to lead strategic initiatives while executing hands-on in a fast-paced, evolving environment
  • Deep understanding of global success models and workforce planning
  • Experience building and operationalizing premium or tiered support offerings
  • Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decisionmaking
Job Responsibility
Job Responsibility
  • Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers
  • Work cross-functionally to support operational programs aligned to overall organizational strategy
  • Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion
  • Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right

Customer Success Operations Analyst

At Qualia, we've built the leading B2B real estate technology that transforms th...
Location
Location
United States , Austin
Salary
Salary:
Not provided
qualia.com Logo
Qualia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Communication & Relationship Building: Strong interpersonal and communication skills with demonstrated ability to build relationships and credibility with people across an organization
  • Technical & Analytical Skills: Strong analytical skills with hands-on experience working with business intelligence and data warehouse tools, Excel/Google Sheets for advanced analysis, and reporting platforms
  • AI & Emerging Technology: Comfort with AI-assisted tools and workflows, with curiosity and enthusiasm for experimenting with emerging technologies
  • RevOps Systems Expertise: Experience with core Revenue Operations systems such as CRM platforms (Salesforce or similar), customer success tools (Totango, Gainsight, ChurnZero, or similar), and data visualization platforms (Looker, Tableau, or equivalent)
  • Generalist Mindset: A generalist mindset with the ability to context-switch between projects, priorities, and stakeholder groups while managing competing demands
  • Problem-Solving Orientation: Technical aptitude with a problem-solving orientation
  • Owner's Mentality: An owner's mentality
  • Organization & Detail: Excellent organizational skills and attention to detail
  • Experience: 1-3 years of experience in Customer Success Operations, Sales Operations, Revenue Operations, or a related analytical/operations role in a SaaS environment
Job Responsibility
Job Responsibility
  • Analytics & Reporting: Develop reports, dashboards, and analytics using visualization platforms and data warehouse tools, translating raw data into actionable business insights
  • System Optimization: Configure, optimize, and evaluate customer success tools and related systems to improve team productivity, data quality, and customer outcomes
  • Strategic Analysis: Support ad-hoc analysis and special projects for the Revenue Operations team, contributing data-driven insights that inform strategic initiatives
  • Operations Management: Manage and resolve operational requests through ticketing systems like Salesforce, maintaining professionalism and urgency in all interactions
  • Cross-Functional Partnership: Partner with Customer Success, Support, Services, and cross-functional teams to understand operational challenges, design scalable solutions, and build trust as a reliable business partner
  • Continuous Improvement: Stay current on emerging tools, workflows, and best practices in Revenue Operations, proactively bringing ideas for continuous improvement
What we offer
What we offer
  • Comprehensive health plans
  • 401k program
  • Commuter benefits
  • Professional development
  • Parental leave
  • Flexible time off policy
  • Robust online onboarding program
  • Biweekly all hands meetings
  • Variety of internal virtual events
Read More
Arrow Right