CrawlJobs Logo
Contentoo Logo Contentoo · Customer Service

Customer Success Operations Specialist

Netherlands, Amsterdam · Job Posted February 18, 2026
Apply Position
Job Link Share

Job Description

We’re looking for a Customer Success Operations Specialist to join our growing Customer Operations team. In this role, you’ll be a key operational partner to our Enterprise clients, ensuring day-to-day operations run smoothly and that our Customer Success Managers have the tools, data, and processes they need. You’ll work closely with the Customer Operations Teams, Customer Success Managers, and cross-functional teams to execute, improve, and scale our Enterprise workflows. This role is ideal for someone who enjoys combining hands-on execution with process improvement and wants to grow into a more senior operations or implementation role over time.

Job Responsibility

  • Enterprise client operations: Keep day-to-day operations running smoothly for Enterprise clients
  • Track workflows, timelines, and deliverables
  • Help onboard new clients and support their expansion using set processes
  • Spot any process issues and flag them to the Customer Ops lead
  • Process & implementation: Help roll out new or improved workflows for Enterprise clients
  • Write clear SOPs to keep work consistent
  • Support teams as they adopt new workflows
  • Work closely with Talent, Product, and CS teams to keep things on track
  • Data & tools: Make sure CS data is accurate and up to date
  • Keep dashboards clear and useful for the CS team and leadership
  • Manage CS tools: updating playbooks, workflows, and automation features as needed

Requirements

  • You are fluent in English, both verbally and in writing
  • 3 to 4 years of experience in operations and project management
  • Experience in designing and implementing successful workflows from scratch
  • Strong analytical skills and confidence in working with data
  • Strong organisational skills and attention to detail
  • Comfortable managing priorities across multiple external and internal stakeholders
  • You enjoy working in a fast-paced, changing environment
  • A process-oriented mindset and willingness to document and follow structured workflows

Nice to have

  • Experience in the marketing, SaaS or agency environments is a plus
  • You use AI in your daily life and are enthusiastic about experimenting with how to optimise your and your customers’ day-to-day ways of working

What we offer

  • 1-1 Customer Success coaching
  • Content knowledge classes
  • CSM career development framework
  • Hybrid / remote-friendly working
  • 25 paid holidays
  • Monthly Alleo budget
  • Solid pension plan
  • Laptop of your choice (HP or Mac)
  • All the office and home-working supplies you need
Contentoo - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Operations Specialist

8 matching positions

New

Customer Success Specialist

Robert Half is partnering with a growing local organization to identify a Custom...
Location
Location
United States , Bethlehem
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer service, customer success, inside sales support, order processing, or administrative experience
  • Strong communication and relationship-building skills
  • Excellent attention to detail and organizational abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Office applications
  • Team-oriented mindset with a willingness to support various departments as needed
  • Strong problem-solving skills and commitment to customer satisfaction
Job Responsibility
Job Responsibility
  • Enter customer orders and quotes into the company's processing system
  • Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce
  • Communicate order confirmations, shipping timelines, delays, and updates to customers
  • Coordinate with internal departments to ensure orders are routed and fulfilled properly
  • Provide customers with product documentation, manuals, cut sheets, and warranty information
  • Assemble and distribute operation and maintenance manuals as needed
  • Maintain organized records of open orders, completed orders, quotes, and sales documentation
  • Answer and direct incoming phone calls professionally and efficiently
  • Deliver exceptional customer service while building positive client relationships
  • Assist with administrative projects, data entry, filing, and cross-functional support as needed
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

We are looking for a Customer Success Specialist to join our team in Plano, Texa...
Location
Location
United States , Plano
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience supporting customers in a B2B service or call center environment
  • Ability to manage customer communication effectively through email and phone while maintaining a high level of professionalism
  • Working knowledge of order entry, invoicing, and administrative support processes
  • Strong data entry skills with close attention to accuracy and detail
  • Comfort navigating multiple browser windows and web-based systems throughout the workday
  • Ability to prioritize tasks, stay organized, and handle several responsibilities at the same time
  • Experience in customer success, customer service, or account support roles within a fast-paced business setting
Job Responsibility
Job Responsibility
  • Provide timely support to business clients by resolving questions, addressing service needs, and maintaining a high-quality customer experience across phone and email channels
  • Coordinate order processing from initial request through completion, ensuring records are accurate and customer expectations are clearly communicated
  • Maintain inventory information and assist with product availability tracking to support smooth fulfillment activities
  • Support shipping and receiving tasks on an occasional basis, helping manage related documentation and status updates when needed
  • Prepare and issue customer invoices, manage billing follow-up communications, and respond to questions related to charges or payment status
  • Create and process credit notes with proper supporting records, ensuring documentation is complete and aligned with internal standards
  • Perform data entry and general administrative work to keep customer, order, and billing information current and organized
  • Complete monthly financial reporting activities accurately and within expected deadlines to support business operations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Customer success specialist

We are looking for a Customer Success Specialist to join an insurance organizati...
Location
Location
United States , Omaha
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of customer service, call center, or related support experience in a fast-paced environment
  • Associate degree from an accredited college or technical school preferred
  • Strong verbal and written communication skills with the ability to explain information clearly to customers and internal teams
  • Ability to manage live conversations while navigating multiple browser windows and completing accurate data entry
  • Proficiency with Microsoft Office Suite and the ability to learn new software applications quickly
  • Solid problem-solving skills with the ability to follow written and verbal instructions and handle routine issues involving multiple variables
  • Comfortable performing basic math such as percentages, ratios, and standard calculations used in reporting or service tasks
  • Spanish language skills are strongly preferred
Job Responsibility
Job Responsibility
  • Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns
  • Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery
  • Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation
  • Support timely communication standards and help prepare information used for management reporting and operational analysis
  • Identify recurring service challenges and recommend practical improvements that enhance efficiency and the overall customer experience
  • Expand working knowledge of company processes and service transactions to provide stronger support across a range of customer needs
  • Assist partner teams when needed and contribute to special assignments or short-term projects directed by leadership
  • Follow onsite workplace expectations, service procedures, and operational protocols throughout the assignment
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

We are looking for a Customer Success Specialist to support policyholders and in...
Location
Location
United States , Omaha
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of customer service, call center, or related support experience, with the ability to manage high volumes of customer interaction
  • Associate degree preferred
  • equivalent relevant experience in an office or service setting will also be considered
  • Strong verbal and written communication skills, including the ability to explain information clearly and respond appropriately to customers and colleagues
  • Comfortable working across multiple browser windows and software platforms while speaking with customers and entering information in real time
  • Proficiency with Microsoft Office applications and the ability to learn new internal or third-party systems quickly
  • Solid data entry, file management, and general office technology skills, with strong attention to detail and accuracy
  • Ability to interpret written instructions, follow established procedures, solve routine problems, and handle standardized service situations effectively
  • Spanish language skills are strongly preferred, and experience assisting with email correspondence and basic connectivity-related customer issues is a plus
Job Responsibility
Job Responsibility
  • Respond to customer inquiries by phone and email, using attentive listening and thoughtful questioning to understand concerns and provide complete, accurate information
  • Route complex issues to the appropriate teams and coordinate follow-up efforts to help ensure customer problems are resolved efficiently
  • Record customer details, service activity, and outcomes in company systems with a high level of accuracy while keeping files current and organized
  • Monitor response timelines and maintain reliable documentation that supports day-to-day service operations and management reporting needs
  • Partner with internal departments to address service challenges, support complaint resolution, and improve the overall customer experience
  • Identify recurring service gaps or workflow obstacles and share recommendations that help improve efficiency and service quality
  • Build working knowledge of insurance-related transactions, internal procedures, and service resources to strengthen support capabilities
  • Contribute to special projects and provide assistance to other teams when business needs require additional support
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

We are looking for a Customer Success Specialist to join a healthcare technology...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service, customer success, call center support, or a similar client-facing role
  • Ability to manage email correspondence and handle multiple browser-based applications efficiently
  • Familiarity with troubleshooting connectivity issues and resolving common software-related concerns
  • Working knowledge of basic medical terminology and healthcare office processes
  • Exposure to EMR or EHR platforms and an understanding of electronic medical record environments
  • Strong written and verbal communication skills with a focus on clarity, professionalism, and follow-through
  • Experience supporting SaaS products, healthcare technology solutions, or ticketing platforms such as Salesforce is preferred
Job Responsibility
Job Responsibility
  • Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up
  • Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage
  • Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software
  • Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system
  • Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed
  • Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed
  • Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions
  • Partner with cross-functional teams to speed issue resolution and promote a consistent support experience
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

As the Customer Success Specialist at Retreat Guru, you provide day-to-day suppo...
Location
Location
Canada , Nelson
Salary
Salary:
55000.00 - 65000.00 USD / Year
Retreat Guru
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Post-secondary education or equivalent professional experience
  • 2+ years of experience in customer support, onboarding, or account management
  • Experience working in a SaaS environment
  • Confident troubleshooting workflows and replicating reported customer issues
  • Experience using CRM or ticketing platforms such as HubSpot
  • Comfortable leading customer onboarding calls or training sessions
  • Basic understanding of HTML/CSS
  • Clear written and verbal communication, with the ability to explain technical concepts simply
  • Ability to identify configuration issues, user errors, and potential product defects
  • Highly organised, proactive, and able to prioritise effectively in a fast-paced SaaS environment
Job Responsibility
Job Responsibility
  • Respond to customer support tickets in HubSpot in a timely, professional manner
  • Maintain under 24-hour first response times on assigned weekday tickets
  • Troubleshoot booking flows, payments, integrations, and account configurations
  • Identify and document user errors, configuration gaps, bugs, and platform limitations
  • Replicate issues in test environments and escalate findings to Product or Engineering when needed
  • Support advanced customer scenarios involving refunds, credits, financial discrepancies, and complex setups
  • Conduct onboarding and support calls via Zoom
  • Guide customers through setup and configuration to encourage long-term success and platform adoption
  • Deliver clear, supportive communication that drives customer satisfaction
  • Build positive relationships with assigned customers
  • Fulltime
Read More
Arrow Right

Senior Customer Success Specialist

Location
Location
Uzbekistan , Tashkent
Salary
Salary:
Not provided
sita.aero Logo
SITA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4–6 years of experience in customer success, airline operations, or aviation technology roles
  • Strong understanding of flight operations, OCC processes, or digital aviation tools
  • Excellent customer-facing, communication, and presentation skills
  • Strong analytical ability and comfort working with data
  • Ability to manage multiple customers and priorities in a dynamic environment
  • English – Fluent
  • Russian – Native
  • Local language depending on origin country i.e. Uzbek or Kazakh
Job Responsibility
Job Responsibility
  • Build and maintain strong relationships mainly with airlines, and secondly with ANSPs, and aviation partners
  • Serve as the primary customer contact, ensuring satisfaction, retention, and continuous value delivery
  • Conduct regular check-ins, business reviews, and performance meetings with customers
  • Support onboarding, configuration, and successful rollout of aviation solutions such as: Datalink VHF / VDL, satellite, Type B / type X messaging, AIRCOM Server Platform / Flight Messenger or Hermes / Ops Center alike, Flight Tracking alike Mission Watch or others, Flight Folder including weather overlay
  • Deliver product demonstrations, workshops, and training sessions to improve customer utilization
  • Guide customers on best practices to maximize efficiency and operational performance
  • Oversee product performance and SLA compliance
  • Coordinate with internal technical teams to resolve incidents, service requests, and operational issues
  • Identify improvement opportunities and proactively drive service enhancements
  • Prepare reports, dashboards, and usage insights for customer stakeholders
What we offer
What we offer
  • Flex Week: Work from home up to 2 days/week
  • Flex Day: Make your workday suit your life and plans
  • Flex-Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year
  • Champion Health - a personalized platform that supports a range of wellbeing needs
  • Professional Development: training platforms including LinkedIn Learning
  • Competitive benefits
  • Fulltime
Read More
Arrow Right

Customer Success Specialist

This position is responsible for providing excellent customer service to interna...
Location
Location
United States , Austin
Salary
Salary:
20.00 - 24.00 USD / Hour
fagron.com Logo
Fagron
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in Customer Service preferred
  • Experience in medical device or pharmaceutical field preferred
  • Excellent written and verbal communication skills
  • Detail-oriented
  • Team Player
  • Problem-solver
  • Adapt quickly to new situations and able to work with minimal supervision as well as with a team
  • PC proficiency with good keyboarding skills and the ability to navigate in ERP applications
Job Responsibility
Job Responsibility
  • Serve as a first point of contact and respond to customer inquiries via telephone or email
  • Process orders in our ERP system
  • Ensure proper order handling and follow-up with customers
  • Liaise with Sales and Operations on issues, customer requests, etc.
  • Receive and process complaints and/or issues and provide feedback to the customers
  • Verify and update customer data in our ERP system
  • Additional duties as assigned
What we offer
What we offer
  • Competitive salaries
  • 401(k) plan with generous company matching contribution
  • Medical, vision and dental
  • Health savings account (HSA)
  • Holiday/paid time off
  • Free garage parking
  • Daily coffee delivery
  • Weekly catered lunches
  • Refrigerator stocked with cold drinks
  • Fulltime
Read More
Arrow Right