Customer Success Operations Manager Job at Cyera (NY Metro)

Customer Success Manager

As part of our Customer Success Team, the Customer Success Manager implements th...

Location

France , Paris

Salary:

Not provided

Breega

Expiration Date

Until further notice

Requirements

At least 3 to 5 years of successful experience in a hospitality industry position or in a hospitality project or customer success management position
Solid project management and methodological skills
Strong knowledge of the hospitality industry, including excellent knowledge and experience in at least one of the following areas: Hotel revenue management, F&B operations and Finance
In-depth understanding of key performance indicators in the hospitality sector
Proficiency in Microsoft Excel and data manipulation
Be familiar with hospitality SaaS solutions and agile development methods
French (Native speaker or minimum C1) mandatory
English (Native speaker or minimum C1) mandatory

Job Responsibility

Work with new customers to ensure successful onboarding, including product setup, training, and support
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity and highlighting best practices, documenting both
Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their customer journey
Educate customers on the value of our product/ service and help to uncover use cases before they become emergences
Analyze customer data to identify trends and opportunities for improvement
Identify opportunities to upsell to existing customers

Customer Success Operations Manager

We are looking for a hands-on, results-driven Customer Success Operations Manage...

Location

United Kingdom; Netherlands , London; Amsterdam

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Hands-on experience administering Planhat (strongly preferred) or another CS platform e.g. Gainsight
Proven experience configuring backend integrations, data feeds, automations, and cross-system workflows
Experience supporting deployment of NPS/CSAT programs, including survey creation, workflow build & automation, feedback ingestion, data analysis and reporting
Strong analytical skills with a demonstrated ability to build action-oriented dashboards for the right stakeholders group, not just data visualisations
Demonstrated success in improving data accuracy and working across cross-functional teams
Strong project management skills: able to break down complex projects into manageable components and deliver successfully whilst keeping key stakeholders apprised of progress
Ability to work independently with minimal supervision while maintaining high standards and meeting deadlines
Excellent organisational skills, time management, attention to detail and a proactive problem-solving approach
Strong communication skills to articulate updates, risks, and progress to stakeholders
Ability to manage own workload, prioritise multiple initiatives and manage deadlines effectively

Job Responsibility

Serve as the primary system administrator for Planhat ensuring stability, accuracy, and usability across the CS organisation
Configure and maintain backend settings, including integrations, data feeds, custom fields, user roles, playbooks, workflows, and automations
Build and optimise dashboards that are actionable, insightful, and aligned to CS priorities (not data dumps but actionable insights)
Partner with cross-functional teams and other system admins to manage & improve systems integrations (e.g. SFDC, Qualtrics, Linear and Freshdesk) in a way that supports wider Corsearch needs
Support new feature rollouts, system enhancements, and troubleshoot issues for the CS organisation
Lead data-quality initiatives to ensure customer, account, and contact data incl key attribution is complete, reliable, and aligned across Planhat, Salesforce and other internal systems
Collaborate with cross-functional teams to resolve data gaps, streamline data flows and uphold consistent data standards
Monitor data health and establish processes to proactively maintain data integrity at scale
Support Sr. Director of CS Ops in operationalising the customer journey and delivering scalable, data-driven initiatives across key touchpoints
Build automations, workflows and rules of engagement that reduce manual work and improve consistency, eliminating dependency on spreadsheets

Fulltime

Customer Success / Operations Director

This is a high-impact leadership role where you’ll own operations end-to-end, op...

Location

Japan , Tokyo

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Entrepreneurial mindset with 10+ years in operational leadership
Proven success in people management and strategic development
Strong analytical and decision-making skills
Native-level Japanese & business-level English
Industry experience in logistics, retail, or related sectors

Job Responsibility

Drive operational excellence and customer satisfaction
Manage installations, service operations, and product delivery
Lead cross-functional projects and stakeholder relationships
Optimize costs and contribute to profitable growth
Build and develop high-performing teams

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success or a related corporate role, with demonstrated project management capability across complex client engagements
Proven ability to operate in high-growth or start-up environments, with experience navigating ambiguity and shifting priorities
Strong analytical and problem-solving skills, with a track record of independently identifying challenges and implementing effective solutions
Experience influencing cross-functional stakeholders and driving alignment without direct authority, including challenging existing processes when needed
Proficient in MS Office Suite, with working knowledge of marketing and sales messaging principles and a strong focus on understanding client and participant needs

Job Responsibility

Lead end-to-end delivery of client programs for a portfolio of Enterprise accounts, acting as the primary point of contact from post-sale through completion, including non-program workstreams
Build and maintain strong relationships with key client stakeholders, ensuring high satisfaction, engagement, and alignment to client objectives
Collaborate cross-functionally with internal teams (e.g., Sales, Solutions, Coaching Services, Tech, Product, Finance) to ensure seamless execution and drive overall account growth
Provide actionable insights and reporting, aligning with client goals and partnering with Sales to deliver impactful business reviews and surface opportunities
Manage revenue operations, including tracking prepay balances, coordinating billing and invoicing, and maintaining data hygiene for accurate forecasting and revenue recognition

What we offer

Your Own World-Class Coach to help you grow personally and professionally
Coaching for Friends and Family because coaching is a gift worth passing on
Charity Days to support causes close to your heart
Learning Budget to fuel your curiosity
Weekly Wellbeing Hour just for you
Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too

Fulltime

Senior Customer Success Manager

As a Strategic CSM, you’ll partner with our largest and most complex customers t...

Location

United States , Chicago

Salary:

162000.00 - 193500.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
Experience with business process mapping, requirements analysis, and solution design
Strong technical acumen and passion for AI/agent-building (coding not required)
Ability to simplify and communicate complex problems clearly across audiences
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
Self-motivated, adaptable, and curious team player with a high level of self-efficacy
Proof of eligibility to work in the United States is required

Job Responsibility

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
Facilitate requirements gathering and process mapping for standard operating procedures
document in clear, precise, and actionable terms
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
Maintain deep product knowledge of Fin’s fast-expanding capabilities
remain market aware of the fast evolving AI-agent industry
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Senior Customer Success Manager

As a Strategic CSM, you’ll partner with our largest and most complex customers t...

Location

United States , San Francisco

Salary:

180000.00 - 215000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
Experience with business process mapping, requirements analysis, and solution design
Strong technical acumen and passion for AI/agent-building (coding not required)
Ability to simplify and communicate complex problems clearly across audiences
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
Self-motivated, adaptable, and curious team player with a high level of self-efficacy
Proof of eligibility to work in the United States is required
Portuguese Speaker

Job Responsibility

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
Facilitate requirements gathering and process mapping for standard operating procedures
document in clear, precise, and actionable terms
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
Maintain deep product knowledge of Fin’s fast-expanding capabilities
remain market aware of the fast evolving AI-agent industry
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Corporate bonus program or a sales incentive
Stock in the form of Restricted Stock Units (RSUs)

Fulltime

Customer Success Manager 2

We’re building Intercom’s Scaled Customer Success team to reach more customers, ...

Location

United States , Chicago

Salary:

101250.00 - 120938.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement
Strong interest in / experience with AI & automation support tools
ability to explain AI/Fin features and use cases to customers, and help them build workflows around them
Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources
Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders)
Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results
Self-starter, entrepreneurial, comfortable in ambiguity
able to build processes from scratch and consistently improve them
Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders
Proof of eligibility to work in the United States is required

Job Responsibility

Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support
Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints
Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1
Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths
drive intervention where needed
Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion
Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training
Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Manager, Customer Success Operations

We are currently seeking a Manager, Customer Success Operations to join our Reve...

Location

Canada; United States , Calgary; Toronto; Vancouver

Salary:

132200.00 - 198200.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

8+ years experience in Customer Success Operations, Revenue Operations, or Customer Success Leadership at software companies, with specific experience in Customer Onboarding Operations or Professional Services Operations
Minimum 2+ years as a People Manager, with experience managing high-performing operations professionals
Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, specifically Onboarding and Professional Services teams
Passionate about designing highly effective and scalable operational solutions to complex challenges by building, experimenting, and iterating continuously
Excellent organization and time management skills
experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing and mitigating cross-functional risks and issues
Data-driven and analytical
able to use data to measure the business impact of your work
Excellent verbal and written communication skills. Ability to communicate and present to stakeholders of all levels, including executives, and cross-functional teams
Strong ability to work both independently and in teams to deliver successful outcomes

Job Responsibility

Leading a team of operations experts that support the Customer Launch teams (Onboarding, Data Migrations, and Professional Services)
Driving the planning of and owning specific strategic initiatives, programs, and projects in support of the Customer Launch team’s annual goals and quarterly OKRs
Becoming an expert on key metrics, data, processes, and procedures, surfacing key insights or trends, and proposing action plans to drive to targets
Identifying and implementing opportunities to achieve targets, increase efficiency, and deliver an exceptional customer experience
Optimizing the Customer Launch team’s tech stack, including owning the implementation and ongoing optimization of a new Professional Services Automation tool
Partnering with Customer Launch team’s leadership stakeholders to participate in and support the planning of their leadership meetings/onsites, MBRs, and other key events and presentations
Supporting cross-functional initiatives, programs, and projects to drive the broader Customer Success organization’s goals and also GTM goals

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Customer Success Operations Manager

Cyera

Location:
United States , NY Metro

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Job Posted:January 05, 2026

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